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Cisco 8800 Series Administration Manual

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Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
First Published: 2016-01-29
Last Modified: 2019-04-26
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  Summary of Contents for Cisco 8800 Series

  • Page 1 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide First Published: 2016-01-29 Last Modified: 2019-04-26 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...
  • Page 3 Network and Computer Port Pinouts Network Port Connector Computer Port Connector Phone Power Requirements Power Outage Power Reduction Power Negotiation Over LLDP Network Protocols VLAN Interaction External Devices USB Port Information Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 4: Table Of Contents

    Turn the Wi-Fi On or Off from the Phone Web Page Set Up a Wi-Fi Profile from the Phone Web Page and the XML Provisioning Server Verify Phone Startup Video Transmit Resolution Setup Configure the Voice Codecs Configure the Video Codec Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 5 Set Up DHCP VLAN Option from Phone Web Page SIP and NAT Configuration SIP and the Cisco IP Phone SIP Over TCP SIP Proxy Redundancy Dual Registration Failover and Recovery Registration Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 6 Edit the Dial Plan on the IP Phone Reset the Control Timers Regional Parameters and Supplementary Services Regional Parameters Set the Control Timer Values Localize Your Cisco IP Phone Time and Date Settings Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 7 C H A P T E R 6 Cisco IP Phone Accessories Cisco IP Phone Accessories Overview Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware Connect the Footstand Secure the Phone with a Cable Lock External Speakers and Microphone...
  • Page 8 Key Expansion Module Power Information Connect a Key Expansion Module to a Cisco IP Phone Connect Two or Three Key Expansion Modules to a Cisco IP Phone Auto Detection of Key Expansion Modules Configure the Key Expansion Module from the Phone Web Page...
  • Page 9 Enable and Disable Reverse Name Lookup Call Features Configuration Enable Call Transfer Call Forward Enable Call Forwarding on Voice Tab Enable Call Forwarding on User Tab Enable Conferencing Enable Remote Call Recording with SIP REC Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 10 Enable Access to Phone Web Interface XML Services XML Directory Service XML Applications Macro Variables Configure a Phone to Connect to an XML Application Configure a Phone to Connect to an XML Directory Service Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 11 Add Call Park on a Key Expansion Module Line Key Configure the LCD Brightness for a Key Expansion Module Configuring Programmable Softkeys Customize a Programmable Softkey Configure Speed Dial on a Programmable Softkey Programmable Softkeys Configure Provisioning Authority Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 12 Sync the Block Caller ID Feature with the Phone and the BroadWords XSI Server Enable Viewing BroadWorks XSI Call Logs on a Line DND and Call Forwarding Status Sync Enable Feature Key Sync Enable Call Forwarding Status Sync via XSI Service Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 13 View the Status Messages on the Phone View the Network Status Display Call Statistics Window Call Statistics Fields View the Customization State in the Configuration Utility Cisco IP Phone Web Page Info Status Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide xiii...
  • Page 14 C H A P T E R 1 4 Troubleshooting General Troubleshooting Information Startup Problems Cisco IP Phone Does Not Go Through the Normal Startup Process Phone Displays Error Messages Phone Cannot Connect Using DNS Configuration File Corruption Cisco IP Phone Cannot Obtain IP Address...
  • Page 15 Factory Reset the Phone with the Keypad Perform Factory Reset from Phone Menu Factory Reset the Phone from Phone Web Page Identify Phone Issues with a URL in the Phone Web Page Voice Quality Monitoring Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 16 Reboot History in the Status Dump File Phone Behavior During Times of Network Congestion A P P E N D I X A TR-069 Parameter Comparison XML and TR-069 Parameter Comparison Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 17 Enable P-Early-Media Support, on page 221 support Added topics replacing the “Set up Profile Account” Profile Authentication, on page 224 topic to support the enhancements in profile Specify the Profile Authentication Type, on page 224 authentication Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 18 Phone Menu, on page 119 Expansion Module Added a new field in the General table to support the General, on page 340 new parameter“ KEM Type” that is added to the phone web page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 19 Updated the topic to support SIP privacy header SIP Settings, on page 321 Added a new topic to support blocking of SIP message Block Non-Proxy SIP Messages to a Phone, on page from a non-proxy device Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 20 Configure the Screen Saver with the Phone Web Page, removal on page 150 Added new section to support Executive-Assistant Executives and Assistants, on page 230 Executive or Assistant Menu Does Not Appear, on page 357 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 21 Enable and Disable Reverse Name Lookup, on page Cisco Headset 531 and Cisco Headset 532 Important Headset Safety Information, on page 98 Third Party Headsets, on page 102 Headset Configuration on Your Phone, on page 103 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 22 Call Center Support Set Up a Call Center Agent Phone, on page 160 ACD Call Information Missing, on page 354 ACD Settings, on page 326 Phone Doesn't Show ACD Softkeys, on page 354 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 23 Line Call Status, on page Added how to confgure missed call Supplementary Services, on page 336 indication on the Configuration Utility Configure Missed Call Indication with the Configuration Utility, Page on page 158 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 24 Updated web https enhancements Enable Access to Phone Web Interface, on page 170 System Configuration, on page 263 Added Call Forwarding support on Voice tab and Call Forward, on page 154 User tab Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 25 Added call park, BLF display label, and LCD • Configure the Busy Lamp Field Display Label, brightness configuration on Key Expansion Module on page 195 • Configure the LCD Brightness for a Key Expansion Module, on page 201 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 26 Enable Do Not Disturb, on page 158 Added Automatic paging feature • Configure a Phone to Accept Pages Automatically, on page 213 Updated all sections of Phone Configuration Utility #unique_167 (Web page) Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 27 P A R T About the Cisco IP Phone • Technical Details, on page 13 • Cisco IP Phone Hardware, on page 25...
  • Page 29 Third-Party SIP-based IP PBX. Note In this document, the terms Cisco IP Phone or phone means Cisco IP Phone 8800 Series Multiplatform Phones. Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the Cisco IP Phone 8800 Series.
  • Page 30 • RJ-45 jack for the LAN 10/100/1000BaseT connection (10/100/1000 Network port on the phone) • RJ-45 jack for a second 10/100/1000BaseT compliant connection (10/100/1000 Computer port on the phone) • 3.5-mm stereo line in/out jack (for optional external headset, speakers, or headphones), for Cisco IP Phone 8861 only • 48-volt power connector •...
  • Page 31 About the Cisco IP Phone Network and Computer Port Pinouts • Three key expansion module (KEM) connectors which are considered as a USB connector for the Cisco IP Phone 8851 and 8861 Network and Computer Port Pinouts Although both the network and computer (access) ports are used for network connectivity, they serve different purposes and have different port pinouts.
  • Page 32 The switch can provide PoE through the phone Ethernet cable. Cisco IP Phones 8861 and 8865 are PoE Class 4 devices and require a switch or line card with Class 4 capabilities to support extra features.
  • Page 33 Power Reduction You can reduce the amount of energy that the Cisco IP Phone consumes by using Power Save mode. Power Save In Power Save mode, the backlight on the screen is not lit when the phone is not in use. The phone remains in Power Save mode until the user lifts the handset or presses any button.
  • Page 34 • Network Protocols Cisco IP Phone 8800 Series support several industry-standard and Cisco network protocols required for voice communication. The following table provides an overview of the network protocols that the phones support. Table 6: Supported Network Protocols on the Cisco IP Phone 8800 Series...
  • Page 35 (WLAN). unavailable or undesirable. 802.11n operates at the 2.4 GHz and 5 GHz Only Cisco IP Phone 8861 and 8865 band and 802.11ac operates at the 5 GHz support WLAN. band. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 36 Third-Party Call Control System or Media the SDP capabilities that all endpoints in Gateway in operation. Some SIP endpoints the conference support. may allow configuration of these parameters on the endpoint itself. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 37 UDP. VLAN Interaction The Cisco IP Phone contains an internal Ethernet switch, enabling forwarding of packets to the phone, and to the computer (access) port and the network port on the back of the phone. If a computer is connected to the computer (access) port, the computer and the phone share the same physical link to the switch and share the same port on the switch.
  • Page 38 VLANs for carrying: • Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC that connects to the switch through the computer (access) port of the IP...
  • Page 39 • USB headsets that connect to the phone through a USB hub are not supported. Each key expansion module connects to the phone counts as a USB device. If three key expansion modules are connected to the phone, these count as three USB devices. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 40 About the Cisco IP Phone USB Port Information Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 41: Cisco Ip Phone Hardware

    Terminology Differences, on page 33 Phone Overview The Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and 8865 provide voice communication over an Internet Protocol (IP) network. The Cisco IP Phone functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more.
  • Page 42: Cisco Ip Phone 8811

    IP phones. To function in the IP telephony network, the Cisco IP Phone must connect to a network device, such as a Cisco Catalyst switch. You must also register the Cisco IP Phone with a Third-Party Call Control system before sending and receiving calls.
  • Page 43: Cisco Ip Phones 8841 And 8845

    The Cisco IP Phone 8811 does not support a key expansion module. Cisco IP Phones 8841 and 8845 The following section describe the attributes of the Cisco IP Phones 8841 and 8845. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram.
  • Page 44 Handset connection. (optional). Network port Analog headset (10/100/1000 SW) connection (optional). connection. IEEE 802.3at power enabled. Note The Cisco IP Phone 8841 and 8845 does not support a key expansion module. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 45: Cisco Ip Phone 8851

    Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices. For more information, see the USB device documentation. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 46: Cisco Ip Phones 8861 And 8865

    Cisco IP Phones 8861 and 8865 Cisco IP Phones 8861 and 8865 The following section describe the attributes of the Cisco IP Phones 8861 and 8865. Phone Connections Connect your phone to the corporate IP telephony network as shown in the following diagram.
  • Page 47: Buttons And Hardware

    Buttons and Hardware The Cisco IP Phone 8800 Series has two distinct hardware types: • Cisco IP Phones 8811, 8841, 8851, and 8861—do not have a camera. • Cisco IP Phones 8845 and 8865—have a built-in camera. Figure 1: Cisco IP Phone 8845 Buttons and Hardware...
  • Page 48: Navigation

    Navigation Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner Select button of the Navigation cluster to select menu items. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 49: Softkey, Line, And Feature Buttons

    Terminology Differences The following table highlights some of the differences in terminology found in the Cisco IP Phone 8800 Series Multiplatform Phones User Guide and Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide.
  • Page 50 About the Cisco IP Phone Terminology Differences Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 51: Cisco Ip Phone Installation

    P A R T Cisco IP Phone Installation • Cisco IP Phone Installation, on page 37 • Third-Party Call Control Setup, on page 85...
  • Page 53: Cisco Ip Phone Installation

    • Regional Parameters and Supplementary Services, on page 79 • Cisco IP Phone 8800 Series Documentation, on page 84 Verify the Network Setup For the phone to operate successfully as an endpoint in your network, your network must meet specific requirements.
  • Page 54: Install The Cisco Ip Phone

    Step 6 Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the computer port on the Cisco IP Phone. You can connect another network device later if you do not connect one now. Use Category 3, 5, 5e, or 6 cabling for 10 Mbps connections; Category 5, 5e, or 6 for 100 Mbps connections;...
  • Page 55: Activation Code Onboarding

    Some upgrades may take more than one hour. Step 11 Make calls with the Cisco IP Phone to verify that the phone and features work correctly. Step 12 Provide information to end users about how to use their phones and how to configure their phone options.
  • Page 56: Configure The Network From The Phone

    IP mode Dual mode Dual mode Select the Internet Protocol mode for which the phone operates. IPv4 only In dual mode, the phone can have both IPv4 and IPv6 addresses. IPv6 only Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 57 802.1x in the Device authentication field. • Disabled—Default status. • Connecting—802.1x authentication started in the device. • Authenticated—802.1x authentication established in the device. • Protocol—Specifies the protocol of the server. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 58 100 half 1000 full Enable or disable Cisco Discovery Protocol (CDP). CDP is a device-discovery protocol that runs on all Cisco manufactured equipment. Using CDP, a device can advertise its existence to other devices and receive information about other devices in the network.
  • Page 59 DHCP VLAN option. Valid values are: • Null • 128 to 149 • 151 to 158 • 161 to 254 Default value is null. Cisco recommends that you use DHCP Option 132. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 60 When you assign an IP address using this field, you must also assign a subnet mask and a gateway address. See the Subnet Mask and Default Router fields in this table. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 61: Text And Menu Entry From The Phone

    • Use the arrows on the navigation pad to highlight the field that you wish to edit. Press Select in the navigation pad to activate the field. After the field is activated, you can enter values. • Use the keys on the keypad to enter numbers and letters. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 62: Set Up Wireless Lan From The Phone

    • To enter a period (for example, in an IP address), press * on the keypad. Note The Cisco IP Phone provides several methods to reset or restore option settings, if necessary. Set Up Wireless LAN from the Phone Only the Cisco IP Phone 8861 and 8865 support wireless LAN connections.
  • Page 63: Scan List Menus

    This name displays on the phone. User ID Allows you to enter a user ID for the network profile. Password Allows you to enter a password for the network profile. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 64: Turn The Wi-Fi On Or Off From The Phone Web Page

    When you set up the phones to use EAP-FAST, PEAP-MSCHAPV, or PEAP-GTC authentication or security mode, your users need individual credentials to sign into the phone. Before you begin • Access the phone administration web page. See Access the Phone Web Page, on page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 65 <!-- <PSK_Passphrase_3_ ua="rw"/> --> <Frequency_Band_3_ ua="rw">Auto</Frequency_Mode_3_> <!-- available options: Auto|2.4 GHz|5 GHz --> <Wi-Fi_Profile_Order_3_ ua="rw">4</Wi-Fi_Profile_Order_3_> <!-- available options: 1|2|3|4 --> <!-- Wi-Fi Profile 4 --> <Network_Name_4_ ua="rw">blizzard</Network_Name_4_> <Security_Mode_4_ ua="rw">Auto</Security_Mode_4_> <!-- available options: Auto|EAP-FAST|PEAP-GTC|PEAP-MSCHAPV2|PSK|WEP|None Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 66: Verify Phone Startup

    Click Submit All Changes. If the phone has an active call, you can not save the changes. Verify Phone Startup After the Cisco IP Phone has power connected to it, the phone automatically cycles through a startup diagnostic process. Procedure Step 1 If you are using Power over Ethernet, plug the LAN cable into the Network port.
  • Page 67: Configure The Voice Codecs

    Negotiation of the optimal voice codec sometimes depends on the ability of the Cisco IP Phone to match a codec name with the far-end device or gateway codec name. The phone allows the network administrator to individually name the various codecs that are supported such that the correct codec successfully negotiates with the far-end equipment.
  • Page 68: Configure The Video Codec

    Video codecs enable compression or decompression of digital video. You can enable or disable video codecs from the phone web page. The Cisco IP Phone 8845 and 8865 supports the H.264 High Profile packetization mode 1, Base Profile Mode 0, and Base Profile packetization mode 1 codecs.
  • Page 69: Vlan Settings

    Cisco Discovery Protocol (CDP) is negotiation-based and determines which virtual LAN (VLAN) the Cisco IP Phone resides in. If you are using a Cisco switch, Cisco Discovery Protocol (CDP) is available and is enabled by default. CDP has these attributes: •...
  • Page 70 • LLDP-MED Capabilities TLV • LLDP-MED Network Policy TLV (for application type=Voice only) • End of LLDPDU TLV The Cisco IP Phone sends out the shutdown LLDPDU if applicable. The LLDPDU frame contains the following TLVs: • Chassis ID TLV •...
  • Page 71: Chassis Id Tlv

    Only one Port Description TLV is allowed for outgoing and incoming LLDPDUs. System Name TLV For the Cisco IP Phone, the value is SEP+MAC address. Example: SEPAC44F211B1D0 The incoming LLDPDU, the System Name TLV, is ignored and not validated. Only one System Name TLV is allowed for the outgoing and incoming LLDPDUs.
  • Page 72: System Capabilities Tlv

    The bit values for the 2 octets PMD autonegotiation advertised capability field should be set to: • Bit 13—10BASE-T half duplex mode • Bit 14—10BASE-T full duplex mode • Bit 11—100BASE-TX half duplex mode Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 73: Lldp-Med Capabilities Tlv

    1-4094. However, VLAN ID=1 will never be used (limitation). If DSCP is used, the value range from 0-63 is set accordingly. In the TLV for the incoming LLDPDU, Multiple Network Policy TLVs for different application types are allowed. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 74: Lldp-Med Extended Power-Via-Mdi Tlv

    1”. The Power Priority is set to binary “0 0 0 0” to indicate unknown priority while the Power Value is set to maximum power value. The Power Value for the Cisco IP Phone is 12900mW. For the incoming LLDPDU, the TLV is ignored and not validated. Only one TLV is allowed in the outgoing and incoming LLDPDUs.
  • Page 75: Qos Resolution For Lldp-Med

    LLDP-MED and IEEE 802.X The Cisco IP Phone does not support IEEE 802.X and does not work in a 802.1X wired environment. However, IEEE 802.1X or Spanning Tree Protocols on network devices could result in delay of fast start response from switches.
  • Page 76: Set Up Dhcp Vlan Option From Phone Web Page

    What to do next In the VLAN Settings section of the Voice > System tab, you can configure these settings: • Cisco Discovery Protocol (CDP) • LLDP-MED • Network Startup Delay Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 77: Sip And Nat Configuration

    A static list of proxy servers is not always adequate. If your user agent serves different domains, for example, you do not want to configure a static list of proxy servers for each domain into every Cisco IP Phone. A simple way to support proxy redundancy is to configure a SIP Proxy Server in the Cisco IP Phone configuration profile.
  • Page 78: Dual Registration

    Cisco IP Phone Installation Dual Registration If the Cisco IP Phone currently uses a lower-priority proxy server, the phone periodically probes the higher-priority proxy and switches to the higher-priority proxy when available. Dual Registration The phone always registers to both primary (or primary outbound) and alternate (or alternate outbound) proxies.
  • Page 79: Rfc3311

    A1 = username ":" realm ":" passwd and A2 = Method ":" digest-uri SIP Configuration SIP settings for the Cisco IP Phone are configured for the phone in general and for the extensions. Configure the Basic SIP Parameters Before you begin Access the phone administration web page.
  • Page 80: Configure The Sip Timer Values

    You can configure NTP servers with IPv4 and IPv6. You can also configure NTP server with DHCPv4 option 42 or DHCPv6 option 56. Configuring NTP with Primary NTP Server and Secondary NTP server parameters has higher priority over configuring NTP with DHCPv4 option 42 or DHCPv6 option 56. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 81: Configure The Rtp Parameters

    P2 - Second Priority Address Dual IPv4 P1- 1.1.1.1, 2009:1:1:1::1 1.1.1.1 ->2009:1:1:1:1 -> Mode P2 - 2.2.2.2, 2009:2:2:2::2 2.2.2.2 -> 2009:2:2:2:2 Result: Phone will send the SIP messages to 1.1.1.1 first. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 82 In the SIP Parameters section, select IPv4 or IPv6 in the SIP IP Preference field. Step 3 In the RTP Parameters section, select IPv4 or IPv6 in the SDP IP Preference field. For details, see SDP IP Preference in RTP Parameters, on page 278. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 83: Configure The Sdp Payload Types

    Configure the SDP Payload Types Configure the SDP Payload Types Configured dynamic payloads are used for outbound calls only when the Cisco IP Phone presents a Session Description Protocol (SDP) offer. For inbound calls with an SDP offer, the phone follows the caller’s assigned dynamic payload type.
  • Page 84: Configure The Subscriber Information Parameters

    Access the phone administration web page. See Access the Phone Web Page, on page Procedure Step 1 Select Voice > Ext(n). Step 2 Set up the fields as described in NAT Settings, on page 320. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 85: Nat Mapping With Session Border Controller

    The service provider might require the phone to send NAT keep alive messages to keep the NAT ports open. Check with your service provider to determine the requirements. Step 8 Click Submit All Changes. What to do next Configure the firewall settings on your router to allow SIP traffic. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 86: Configure Nat Mapping With Stun

    This procedure assumes that a syslog server is configured and is ready to receive syslog messages. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 87: Dial Plan

    Enter the IP address for the Syslog Server, if the port number is anything other than the default, 514. It is not necessary to include the port number if it is the default. The address and port number must be reachable from the Cisco IP phone. The port number appears on the output log file name. The default output file is (if port number was not specified).
  • Page 88: Digit Sequences

    An intersequence tone played (and placed) between digits plays an outside line dial tone. For example: 9, 1xxxxxxxxxx An outside line dial tone plays after the user presses . The tone continues until the user presses Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 89: Digit Sequence Examples

    • Local dialing with 3-digit area code and a 7-digit local number: ( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 90 Allows the user to dial # codes and * codes to access functions. [*#]xx[*#] • Service activation codes with additional parameters: Allows the user to dial a # code, followed by two 10-digit numbers. #xx+xxxxxxxxxxx*xxxxxxxxxx Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 91: Acceptance And Transmission Of The Dialed Digits

    Unless you have a special dial plan string to allow a null entry, the call is rejected. The default length of the Dial Plan Timer is 5 seconds. Syntax for the Dial Plan Timer SYNTAX: (Ps<:n> | dial plan) Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 92: Interdigit Long Timer (Incomplete Entry Timer)

    0 seconds, the call is transmitted automatically to the specified extension when the phone goes off hook. • Note that the timer sequence appears to the left of the initial parenthesis for the dial plan. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 93: Interdigit Short Timer (Complete Entry Timer)

    Edit the value of this parameter. The value must be specified in the same format as in the Dial Plan field on the phone administration web page, described below. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 94: Reset The Control Timers

    Scroll to the Control Timer Values (sec) section. Step 3 Enter the desired values in the Interdigit Long Timer field and the Interdigit Short Timer field. Step 4 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 95: Regional Parameters And Supplementary Services

    Access the phone administration web page. See Access the Phone Web Page, on page Procedure Step 1 Select Voice > Regional. Step 2 Configure the values in the fields in the Time and Language sections. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 96: Time And Date Settings

    Click Submit All Changes. Time and Date Settings The Cisco IP Phone obtains the time settings in one of three ways: • NTP Server—When the phone boots up, it tries to contact the first Network Time Protocol (NTP) server to get the time. The phone periodically synchronizes its time with the NTP server. The synchronization period is fixed at 1 hour.
  • Page 97: Phone Display Language

    Phone Display Language The Cisco IP Phone supports multiple languages for the phone display. By default, the phone is set up for English. To enable the use of another language, you must set up the dictionary for the language. For some languages, you must also set up the font for the language.
  • Page 98 Procedure Step 1 Download the locale zip file for your firmware version, from cisco.com. Place the file on your server, and unzip the file. Dictionaries and fonts for all the supported languages are included in the zip file. Dictionaries are XML scripts.
  • Page 99 You must set up the dictionary and the font for the language. To do this, specify the parameters and values in the Dictionary Server Script field. Example for setting up Chinese-Simplified: serv=http://10.74.128.101/Locales/;d1=Chinese-Simplified; x1=zh-CN_88xx-11.2.1.1004.xml;f1=zh-CN_88xx-11.2.1.1004.ttf Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 100: Cisco Ip Phone 8800 Series Documentation

    Click Submit All Changes. Cisco IP Phone 8800 Series Documentation Refer to publications that are specific to your language and phone model, and phone firmware release. Navigate from the following documentation URL: https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/ tsd-products-support-series-home.html Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 101: Third-Party Call Control Setup

    Network Configuration The Cisco IP Phone is used as a part of a SIP network, because the phone supports Session Initiation Protocol (SIP). The Cisco IP Phone is compatible with other SIP IP PBX call control systems, such as BroadSoft, MetaSwitch, and Asterisk.
  • Page 102: Provisioning

    Voice-over-IP (VoIP) deployments and is limited to service providers. Configuration profiles or updated firmware are transferred to the device through use of TFTP, HTTP, or HTTPS. The Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide describes provisioning in detail. Report Current Phone Configuration to the Provisioning Server You can configure the phone to report its full configuration, delta changes in the configuration, or the status data to the server.
  • Page 103 If the HTTP report method is PUT, you enter the URL for the report rule in this format: [--status]http://my_http_server/config-mpp-status.xml; The phone will report status data to http://my_http_server/config-mpp-status.xml • HTTP PUT Changed Configuration and Status Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 104: Web-Based Configuration Utility

    Enter the IP address of the phone in your web browser address bar. • User Access: http://<ip address>/user • Admin Access: http://<ip address>/admin/advanced • Admin Access: http://<ip address>, click Admin Login and click advanced Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 105: Allow Web Access To The Cisco Ip Phone

    Your system administrator might have disabled the phone option to make the phone web user interface viewable or writable. For more information, see the Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide. Before you begin Access the phone administration web page.
  • Page 106: Web Administration Tabs

    The administrator account can view and modify all web profile parameters, including web parameters, that are available to the user login. The Cisco IP Phone system administrator can further restrict the parameters that a user account can view and modify through use of a provisioning profile.
  • Page 107: Access Administrative Options By Login

    If prompted, enter the Admin Password. Access Administrative Options by IP Address Procedure Enter the IP address of the Cisco IP Phone in a web browser and include the admin/ extension. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 108 Cisco IP Phone Installation Access Administrative Options by IP Address For example: http://10.64.84.147/admin/ Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 109: Hardware And Accessory Installation

    P A R T Hardware and Accessory Installation • Cisco IP Phone Accessories, on page 95 • Cisco IP Phone Key Expansion Module, on page 107 • Wall Mounts, on page 123...
  • Page 111: Cisco Ip Phone Accessories

    Cisco IP Phone Accessories • Cisco IP Phone Accessories Overview, on page 95 • Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware, on page 95 • Connect the Footstand, on page 97 • Secure the Phone with a Cable Lock, on page 97 •...
  • Page 112 Hardware and Accessory Installation Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware Accessory Type Cisco IP Phone 8811 and 8841 8845 8851 8861 8865 Not supported Not supported Not supported Not supported Supported Cisco IP Phone 8865...
  • Page 113: Connect The Footstand

    • The EHS connects to the Cisco IP Phone 8811, 8841, and 8845 with the auxiliary port. • The EHS connects to the Cisco IP Phone 8851, 8861, and 8865 with the auxiliary port, the USB port, or with Bluetooth.
  • Page 114: External Speakers And Microphone

    Cisco Headsets 500 Series You can use the Cisco Headset 500 Series with your Cisco IP Phone 8800 Series Multiplatform Phones. The Cisco Headset 500 Series offers a more enhanced experience with: • In-call indicators: LEDs on an ear plate •...
  • Page 115: Cisco Headset 521 And 522

    Cisco Headset 521 and 522 The Cisco Headset 521 and 522 are two wired headsets that have been developed for use on Cisco IP Phones and devices. The Cisco Headset 521 features a single earpiece for extended wear and comfort. The Cisco Headset 522 features two earpieces for use in a noisy workplace.
  • Page 116: Cisco Headset 561 And 562

    The Cisco Headset 560 Series use a headset base to connect with Cisco IP Phones and charge the headsets. The available options for the base are Standard base and Multibase. The Cisco Headset 560 Series with Standard Base support connection with a single source from a phone or a computer.
  • Page 117 Hardware and Accessory Installation Cisco Headset 561 and 562 Buttons and LED Figure 3: Cisco Headset 561 and 562 Headset Buttons The following table describes the Cisco Headset 561 and 562 Headset buttons. Table 15: Cisco Headset 561 and 562 Headset Buttons Number...
  • Page 118: Third Party Headsets

    If the LEDs don't light up, remove the headset from the base and try again. Third Party Headsets Cisco Systems performs internal testing of third-party headsets for use with Cisco IP Phones. But Cisco does not certify or support products from headset or handset vendors.
  • Page 119: Headset Configuration On Your Phone

    Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds;...
  • Page 120: Audio Quality

    Press the Navigation cluster, up or down, to select the USB headset. Stop Using a USB Headset You can stop using your USB headset and select a different headset in the Accessories window of the phone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 121: Wireless Headsets

    When headsets are more than 30 feet (10 meters) away from the Cisco IP Phone, Bluetooth drops the connection after a 15- to 20-second timeout. If the paired headset comes back into range of the Cisco IP Phone and the phone is not connected to another Bluetooth headset, the in-range Bluetooth headset automatically reconnects.
  • Page 122 Redial on the phone, users can redial a number from their Bluetooth wireless headset by following instructions from the headset manufacturer. These hands-free features apply to Bluetooth wireless headsets that are used with the Cisco IP Phone 8851 and 8861: •...
  • Page 123: Cisco Ip Phone Key Expansion Module

    • Connect a Key Expansion Module to a Cisco IP Phone, on page 110 • Connect Two or Three Key Expansion Modules to a Cisco IP Phone, on page 114 • Auto Detection of Key Expansion Modules, on page 117 •...
  • Page 124 Cisco IP Phone 8800 Key Expansion Module with a Cisco IP Phone 8851/8861 Key Expansion Module or with a Cisco IP Phone 8865 Key Expansion Module. You cannot mix audio expansion modules with video expansion modules. You also cannot use a video expansion module on an audio phone or an audio expansion module on a video phone.
  • Page 125: Key Expansion Module Power Information

    Hardware and Accessory Installation Key Expansion Module Power Information Table 17: Cisco IP Phones and Supported Cisco IP Phone 8851/8861 Key Expansion Module and Cisco IP Phone 8865 Key Expansion Module Cisco IP Phone Model Supported Numbers of Key Expansion Modules and Buttons Cisco IP Phone 8851 2;...
  • Page 126: Connect A Key Expansion Module To A Cisco Ip Phone

    Cisco IP Phone 8861, unless Cisco Universal PoE (UPoE) is used. • Cisco IP Phone 8851 with 2 key expansion modules works on 802.3at PoE only with v08 or later hardware. You can find the phone version information on the lower back of the phone as part of the TAN and PID label.
  • Page 127 Hardware and Accessory Installation Connect a Key Expansion Module to a Cisco IP Phone Procedure Step 1 Unplug the Ethernet cable from the phone. Step 2 If installed, remove the footstand from the phone. Step 3 Locate the accessory connector covers on the side of the phone.
  • Page 128 Position the phone so that the front of the phone faces up. Step 6 Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP Phone. a) Align the spine connector with the accessory connector ports.
  • Page 129 Hardware and Accessory Installation Connect a Key Expansion Module to a Cisco IP Phone Step 8 (Optional) Use a second key expansion module spine connector to connect the second key expansion module to the first key expansion module. Step 9 (Optional) Use a third key expansion module spine connector to connect the third key expansion module to the second key expansion module.
  • Page 130: Connect Two Or Three Key Expansion Modules To A Cisco Ip Phone

    Hardware and Accessory Installation Connect Two or Three Key Expansion Modules to a Cisco IP Phone Note Make sure that the screws are fully inserted into the phone and tightened. Step 11 (Optional) Install the footstands on the phone and on the key expansion module, and adjust both footstands to rest evenly on the work surface.
  • Page 131 Position the phone so that the front of the phone faces up. Step 6 Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP Phone. a) Align the spine connector with the accessory connector ports.
  • Page 132 Step 9 Use a third key expansion module spine connector to connect the third key expansion module to the second (middle) key expansion module. This figure shows a Cisco IP Phone with three key expansion modules attached. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 133: Auto Detection Of Key Expansion Modules

    When a user adds key expansion modules to these phones, the module lights up and is enabled automatically. Default value of this field is 2 for Cisco IP Phone 8851 and 3 for Cisco IP Phone 8861.
  • Page 134: Configure The Key Expansion Module From The Phone Web Page

    Procedure Step 1 On the phone, press Applications Step 2 Press Status > Accessories. All properly installed and configured key expansion modules display in the list of accessories. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 135: Allocate A Key Expansion Module Type

    Press Save. Reset the Single LCD Screen Key Expansion Module If you are having technical difficulties with your Cisco IP Phone 8800 Key Expansion Module, you can reset the module to the factory default settings. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 136: Troubleshoot The Key Expansion Module

    When you connect a key expansion module to a phone that is connected to a network port, the key expansion module doesn't start up. Cause • Key expansion module type and the attached key expansion module don't match. • The phone has more than one type of expansion module connected. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 137 • Change the phone to use the same type of expansion module. • Check the PoE the phone connected to. • Check if the unit number is bigger than the “Number of Units". Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 138 Hardware and Accessory Installation Key Expansion Module Does Not Go Through the Normal Start Up Process Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 139: Wall Mounts

    Phone 8800 Series. This wall kit applies to Cisco IP Phone 8811, 8841, 8851, and 8861. The PID is CP-8800-WMK=. • Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM: The kit is installed on the Cisco IP Phone 8851, and 8861 with one attached Cisco IP Phone 8800 Key Expansion Module. The PID is...
  • Page 140 The following figure shows the wall mount kit installed on the phone. Figure 8: Back view of Wall Mount Kit Installed on Phone The following figure shows the phone with the wall mount kit from the side. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 141: Install The Non-Lockable Wall Mount Kit For Phone

    Screw the anchor clockwise into the wall until it is seated flush. e) Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 142 Secure the phone bracket to the IP phone with the self-tapping screws, using the #1 Phillips-head screwdriver. d) Reattach the cords and seat them in the clips that are incorporated into the phone body. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 143 PC port. d) (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 144 Figure 13: Attach Phone to Wall Bracket The following figure shows how you attach the phone to the wall bracket. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 145: Remove The Phone From The Non-Lockable Wall Mount

    Insert a screw driver or other device into the left and right holes in the phone mounting plate. Insert to a depth of about 3/4 of an inch or 2 centimeters. Step 2 Press firmly inwards to disengage the tabs. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 146: Non-Lockable Wall Mount Components For Phone With Key Expansion Module

    Non-Lockable Wall Mount Components for Phone with Key Expansion Module This section describes how to install the Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM on a phone when the phone is connected to a Key Expansion Module.
  • Page 147: Install Non-Lockable Wall Mount Kit For Phone With Key Expansion Module

    Hardware and Accessory Installation Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module The following figure shows the components of the Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM. The package contains the following items: •...
  • Page 148 Screw the anchor clockwise into the wall until it is seated flush. e) Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 149 Secure the phone bracket to the IP phone with the self-tapping screws using a #1 Philips-head screwdriver. d) Reattach the cords and seat them in the clips that are incorporated into the phone body. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 150 (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Step 4 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 151: Remove The Phone And Key Expansion Module From The Non-Lockable Wall Mount

    Remove the Phone and Key Expansion Module from the Non-Lockable Wall Mount The wall bracket has two tabs that lock the kit together. Use the following illustration to locate the tabs. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 152: Adjust The Handset Rest

    If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 153 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 154 Hardware and Accessory Installation Adjust the Handset Rest Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 155: Cisco Ip Phone Administration

    P A R T Cisco IP Phone Administration • Cisco IP Phone Security, on page 141 • Cisco IP Phone Customization, on page 147 • Phone Features and Setup, on page 177 • Corporate and Personal Directory Setup, on page 235...
  • Page 157: Cisco Ip Phone Security

    Security features ensure that calls are secure and authenticated. Domain and Internet Setting Configure Restricted Access Domains If you enter domains, the Cisco IP Phone responds only to SIP messages only from the identified servers. Before you begin Access the phone administration web page. See...
  • Page 158: Dhcp Option Support

    • Dynamic Host Configuration Protocol (DHCP)—Enables the phone to receive an IP address from the network DHCP server. The Cisco IP phone typically operates in a network where a DHCP server assigns IP addresses to devices. Because IP addresses are a limited resource, the DHCP server periodically renews the device lease on the IP address.
  • Page 159: Configure The Challenge For The Sip Invite Messages

    Select Voice > Ext(n), where n is an extension number. Step 2 In the SIP Settings section, choose Yes from the Auth INVITE drop-down list box. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 160: Transport Layer Security

    • TLS Handshake Protocol—Authenticates the server and client, and negotiates the encryption algorithm and cryptographic keys before the application protocol transmits or receives data. The Cisco IP Phone uses UDP as the standard for SIP transport, but the phone also supports SIP over TLS for added security.
  • Page 161: Phones Supported In This Document

    • Cisco IP Phone 8861 Multiplatform Phones • Cisco IP Phone 8865 Multiplatform Phones In this document, the term phone or Cisco IP Phone refers to the above phones. Cisco Product Security Overview This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use.
  • Page 162 Cisco IP Phone Administration Cisco Product Security Overview Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 163: Cisco Ip Phone Customization

    Step 2 Under General, enter the phone name in the Station Display Name field. This name displays on the phone LCD in the top left corner. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 164: Customize The Startup Screen With Text And Picture

    Customize the Startup Screen with Text and Picture You can create a text or 128-by-48 pixel by 1-bit deep image logo to display when the Cisco IP Phone boots up. A logo displays during the boot sequence for a short period after the Cisco logo displays.
  • Page 165: Download Wallpaper

    The image is a .jpg file. Preferred dimension is 800x480 pixels. If the image is not the preferred size, user still can upload it but it will resize to fit the screen. Step 4 In the Picture Download URL field, enter the path where the wallpaper image has been uploaded. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 166: Configure The Screen Saver With The Phone Web Page

    • Clock—Displays a digital clock on a plain background. • Download Picture—Displays a picture pushed from the phone webpage. • Logo: Displays a logo on the phone screen. Add a logo image in the Logo URL field. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 167: Add A Logo As The Boot Display

    The logo must be a .jpg or a .png file. The phone has a fixed display area. So, if the original logo size doesn't fit into the display area, you need to scale it to fit the screen. For the Cisco IP Phone 8800 Series, the logo display area is at the mid-center of the phone screen.
  • Page 168: Adjust Backlight Timer From The Phone Web Page

    When the second call connects or is placed on hold, reverse name lookup searches for a name to match the second call. Reverse name lookup is enabled by default. Reverse name lookup searches the directories in the following order: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 169: Enable And Disable Reverse Name Lookup

    Alternative method is to use the config.xml file to provision the reverse name lookup feature. <Reverse_Phone_Lookup_Serv ua="na">Yes</Reverse_Phone_Lookup_Serv> Call Features Configuration Enable Call Transfer Before you begin Access the phone administration web page. See Access the Phone Web Page, on page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 170: Call Forward

    Click Submit All Changes. Related Topics DND and Call Forwarding Status Sync, on page 227 Enable Feature Key Sync, on page 228 Enable Call Forwarding Status Sync via XSI Service, on page 228 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 171: Enable Call Forwarding On User Tab

    Table 20: Recording Mode and Recording Softkeys Recording Mode in Server Recording Softkeys Available on the Phone Always No softkeys available. Your user can't control recording from the phone. Recording starts automatically when a call is connected. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 172 Step 1 Select Voice > Phone. Step 2 In the Supplementary Services section, click Yes or click No to enable or to disable call recording in the Call Recording Serv field. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 173: Enable Remote Call Recording With Sip Info

    Step 1 Select Voice > Phone. Step 2 In the Supplementary Services section, click Yes or click No to enable or to disable call recording in the Call Recording Serv field. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 174: Configure Missed Call Indication With The Configuration Utility

    In the Supplementary Services area, select Yes in the DND Setting drop-down list. Step 3 Click Submit All Changes. When you select a line (multiline phone), a Do Not Disturb banner displays at the top of the phone screen. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 175: Enable Synchronization Of Settings Between The Phone And The Server

    Select Voice > Ext [n] (where [n] is the extension number). Step 2 In the Call Feature Settings section, set the Feature Key Sync field to Yes. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 176: Configure Star Codes For Dnd

    Set Up a Phone for Presence Before you begin • Set up the Broadsoft server for XMPP. • Access the phone administration web page. See Access the Phone Web Page, on page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 177: Bluetooth Handsfree Profile Audio Gateway

    Broadsoft XMPP, on page 313. Step 3 Click Submit All Changes. Bluetooth Handsfree Profile Audio Gateway Cisco IP Phones 8851 and 8861 support Hands-free Audio Gateway mode to work with your Bluetooth headset. Configure Bluetooth Handsfree from Configuration Utility Procedure Step 1 On the Configuration Utility page, click Admin Login >...
  • Page 178: Configure A Shared Line

    In the Subscriber Information section, enter the Display Name and User ID (extension number) for the shared extension. Step 9 In the Miscellaneous Line Key Settings section, set SCA Barge-In Enable to: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 179: Configure Voice Mail

    Step 3 (Optional) Enter the Voice Mail Subscribe Interval; the expiration time in seconds, of a subscription to a voice mail server. Step 4 Click Submit All Changes. The phone reboots. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 180: Configure The Message Waiting Indicator

    You can configure the characteristics of each ring tone using a ring tone script. When phone receives SIP Alert-INFO message and the message format is correct, then the phone plays the specified ringtone. Otherwise, the phone plays the default ringtone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 181: Configure The Audio Settings

    Access the Phone Web Page, on page Procedure Step 1 Select Voice > User. Step 2 In the Audio Volume section, configure a volume level of 1 (quiet) through 10 (loudest): Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 182: Acoustic Settings

    Select Voice > User. Step 2 In the Acoustic Settings area, configure the settings in each field: • Tune speaker—Sets the audio tune for the speaker, the handset, and the headsets. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 183: User Access Control

    User Access Control The Cisco IP Phone respects only the “ua” user access attribute. For a specific parameter, the “ua” attribute defines access by the user account to the administration web server. If the “ua” attribute is not specified, the phone applies the factory default user access for the corresponding parameter.
  • Page 184: Adjust The Camera Exposure

    The web server allows administrators and users to log in to the phone by using a phone web user interface. Administrators and users have different privileges and see different options for the phone based on their role. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 185: Configure The Web Server From The Phone Screen Interface

    Initiates a one-time install of the Custom Certificate Authority (Custom CA) specified by the URL. The URL to download is provided by appending ? followed by the URL. The URL specified here will not be saved anywhere in the phone settings. Example http://10.1.1.1/admin/updateca?http://my_cert_server.com/certs/myCompanyCA.pem Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 186: Enable Access To Phone Web Interface

    The password prompt appears when an administrator clicks Admin Login. The minimum password length can be 4 characters or the maximum password length is 127 characters. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 187: Xml Services

    • Key:Headset • EditDial:n The full list of supported URIs is contained in Cisco Unified IP Phone Services Application Development Notes for Cisco Unified Communications Manager and Multiplatform Phones, located here: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 188: Xml Directory Service

    When authentication is required for CGI/Execute URL via Post from an external application (for example, a web application) to the phones, the parameter CISCO XML EXE Auth Mode is used in 3 different scenarios: • Trusted—No authentication is performed (local user password is set or not). This is the default.
  • Page 189 Hardware version string; for example, 1.88.1. PRVST Provisioning State (a numeric string): • -1 = explicit resync request • 0 = power-up resync • 1 = periodic resync • 2 = resync failed, retry attempted Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 190 DISPLAYNAMEn The contents of the Line N Display Name configuration parameter. AUTHIDn The contents of the Line N auth ID configuration parameter. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 191: Configure A Phone To Connect To An Xml Application

    • XML Directory Service Name—Name of the XML Directory. Displays on the user's phone as a directory choice. • XML Directory Service URL—URL where the XML Directory is located. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 192 Cisco IP Phone Administration Configure a Phone to Connect to an XML Directory Service Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 193: Phone Features And Setup

    Manage Phones with TR-069, on page 214 • View TR-069 Status, on page 214 • Enable Electronic Hookswitch, on page 214 • Report All Phone Issues from the Phone Web Page, on page 215 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 194: Phone Features And Setup Overview

    Cisco IP Phone User Support If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.
  • Page 195: Telephony Features For Cisco Ip Phone

    Telephony Features for Cisco IP Phone After you add Cisco IP Phones to Third-Party Call Control system, you can add functionality to the phones. The following table includes a list of supported telephony features, many of which you can configure by using Third-Party Call Control system.
  • Page 196 Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 197 Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
  • Page 198 Peer Firmware Sharing (PFS) Allows IP Phones located at remote sites to share the firmware files amongst them, which saves bandwidth when the upgrade process takes place. This feature uses Cisco Peer-to-Peer-Distribution Protocol (CPPDP) which is a Cisco proprietary protocol used to form a peer-to-peer hierarchy of devices.
  • Page 199 The Show Calling ID and Calling Number feature applies to the incoming call alert only and does not change the function of the Call Forward and Hunt Group features. See “Caller ID” in this table. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 200: Feature Buttons And Softkeys

    Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
  • Page 201 Settings > Assistant menu Executive Assistant - Call Supported diversion activation and deactivation Executive Assistant - Call Supported filtering activation and deactivation Executive Assistant - Call Supported initiation on behalf of executive Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 202 Supported Supported (QRT) Record Not supported Not supported Supported Redial Supported Supported Speed Dial Supported Supported Speed Dial Line Status Supported Transfer Supported Supported (only displayed during connected call transfer scenario) Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 203: Enable Users To Configure Features On Line Keys

    2. Set Extension to Disabled in the corresponding Line Key number section. • Disable service on the corresponding line: 1. Go to Voice. 2. Go to the corresponding Ext number tab. 3. In the General section, set Line Enable to No. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 204: Configure A Speed Dial On A Line Key

    Configure a Speed Dial with the Configuration Utility Page You can configure speed dials on the phone with the web interface. Before you begin Access the phone administration web page. See Access the Phone Web Page, on page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 205: Dtmf Wait And Pause Parameters

    OK to confirm the manual input is complete. The phone sends the DTMF signals 2222. A user can transmit digits any time, as long as the call is connected. Usage Guidelines Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 206: Speed Dial

    Step 2 Select a key expansion module line key on which to enable the speed dial. Step 3 Enter a string in this format: fnc=sd;ext=9999@$PROXY;vid=n;nme=xxxx where: • fnc= sd means function=speed dial Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 207: Enable Conference Button With A Star Code

    You can configure dial assistance so that your users can place calls more quickly. As a user dials, the phone displays a list of closely-matched phone numbers on the screen. Before you begin Access the phone administration web page. See Access the Phone Web Page, on page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 208: Set Up Extra Line Keys

    If the phone is registered to a BroadSoft server, you can configure the phone to monitor the entire BLF list. The phone assigns available line keys in sequence to monitor the BLF list entries, and starts showing the status of the monitored lines on the BLF keys. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 209: Configure The Busy Lamp Field In The Phone Configuration File

    But speed dial alone requires a different configuration. Before you begin Access the phone administration web page. See Access the Phone Web Page, on page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 210: Configure Busy Lamp Field With Other Features

    Use the information in the following table as a guide when selecting the correct string format. Before you begin Access the phone administration web page. See Access the Phone Web Page, on page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 211: Configure The Busy Lamp Field Display Label

    Configure the Busy Lamp Field Display Label You can configure the busy lamp field on a key expansion module or on a device to display the phone user's name, extension, or both. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 212: Configure Alphanumeric Dialing

    The above example will enable the user to dial "first.dial" to make a call. Note The supported characters that you can use for alphanumeric dialing are a-z, A-Z, 0-9, -, _, ., and +. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 213: Configure A Paging Group (Multicast Paging)

    • multicast-address = Multicast IP address of the phone that listens for and receives pages. • port = Port on which to page; you must use different, even-number ports for each paging group. Multicast paging doesn't work with odd-numbered ports. Caution Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 214: Add Priority Paging

    Once the call ends and if the page is still active, the user sees the paging notification on the phone. • PG_PRI_MINOR (Priority 3): If the phone receives a page with priority 3 during a call, the page is ignored. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 215: Call Park

    With call park, a call can be parked and then retrieved either from your phone or from another phone. The following LED colors display on the line key when this feature is configured: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 216: Configure Call Park With Star Codes

    Select Disabled to disable the extension. Step 4 In the Extended Function field, enter a string in this format: For a private line, enter fnc=prk;sub=$USER@$PROXY;nme=CallPark-Slot1. For a shared line, enter fnc=prk;sub=$USER@$PROXY;nme=Call-Park1;orbit=<DN of primary line>. where: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 217: Add Call Park On A Key Expansion Module Line Key

    You can configure the brightness of the LCD display on the key expansion module from the Attendant Console. Before you begin Access the phone administration web page. See Access the Phone Web Page, on page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 218: Configuring Programmable Softkeys

    The phone provides sixteen programmable softkeys (fields PSK1 through PSK16). You can define the fields by a speed-dial script. Before you begin Access the phone administration web page. See Access the Phone Web Page, on page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 219: Configure Speed Dial On A Programmable Softkey

    • Idle Key List: Edit the field as described in the following example: redial|1;newcall|2;dnd;psk1 If the user incorrectly configures the programmable softkey list features on the phone, the key list on the phone LCD does not update. For example: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 220: Programmable Softkeys

    Requires that Blind Xfer Serv is enabled. call (or dial) Call Calls the selected item in a list. Dialing Input call info Call Info Show call information Progressing Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 221 Start-Xfer, Connected video emergency Emergency Enter emergency number Connected em_login (or Sign in Logs user in to Extension Mobility. Idle signin) em_logout (or Sign out Logs user out of Extension Mobility. Idle signout) Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 222 Connected Video miss Miss Displays the list of missed calls. Missed-Call newcall New Call Begins a new call. Idle, Hold, Shared-Active, Shared-Held option Option Opens a menu of input options. Off-Hook Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 223 Denotes that a user who is logged in to Idle an ACD server has set his status as unavailable. unpark Unpark Resumes a parked call. Idle, Off-Hook, Connected, Shared-Active Connected Video Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 224 Available when you navigate the menu call a call on behalf of the selected executive. Settings > Executive. It is also available when you press the line key that is configured as Executive. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 225: Configure Provisioning Authority

    In the Configuration Profile section, set the Profile Rule field to the phone configuration file's URL. Example: http://192.0.2.1:80/dms/CP-MMxx-MPP/MMxxSystem.xml where, MM– Cisco IP Phone MM Series with Multiplatform Firmware (68, 78, or 88) MMxx– Cisco specific phone model (for example, 7841,7861, 8845, 8865 or 7832) Step 3 Select Admin Login > advanced > Voice > Phone.
  • Page 226: Configure Provisioning Authority In The Phone Configuration File

    In the Call Feature Settings section, set Enable Broadsoft Hoteling to Yes. Step 3 Set the amount of time (in seconds) that the user can be signed in as a guest on the phone in Hoteling Subscription Expires. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 227: Set The User Password

    Download Problem Reporting Tool Logs Users submit problem reports to you with the Problem Reporting Tool. If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem Reporting Tool to help resolve the issue.
  • Page 228 You can generate PRT automatically at specific intervals and can define the PRT file name. A sample script is shown below. This script is provided for reference only. Cisco does not provide support for the upload script installed on a customer's server.
  • Page 229: Configure A Phone To Accept Pages Automatically

    Click Submit All Changes. Server-Configured Paging You can configure a paging group on a server so that users can page a group of phones. For more details, refer to your server documentation. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 230: View Tr-069 Status

    The Electronic Hookswitch feature enables users to use headsets that electronically connect a wireless headset to a phone. Typically, the headset requires a base that plugs into the phone and communicates with the headset. Here are the supported headsets: • Plantronics Savi 740 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 231 Report All Phone Issues from the Phone Web Page If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem Reporting Tool to help resolve the issue. You can generate PRT logs using the phone web page and upload them to a remote log server.
  • Page 232: Factory Reset The Phone With The Web Ui Button

    In the Call Feature Settings section, in the Secure Call Option field, choose Optional to retain the current secure call option for the phone, or Required to reject nonsecure calls from other phones. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 233: Capture Packets

    • Primary Request URL–The HTTPS address of the primary server used to obtain the phone location. • Secondary Request URL–The HTTPS address of a secondary server (backup) used to obtain the phone location. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 234: Emergency Call Support Terminology

    Emergency Call Support Terminology The following terms describe emergency call support for the Cisco Multiplatform Phones. • Emergency Location ID Number (ELIN)–A number used to represent one or more phone extensions that locate the person who dialed emergency services.
  • Page 235: Configure A Phone To Make Emergency Calls

    1. UDP, 2. TCP, and 3. TLS. The phone uses the first protocol that it finds, in that order of preference. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 236: Block Non-Proxy Sip Messages To A Phone

    A user privacy header in the SIP message sets user privacy needs from the trusted network. You can set the user privacy header value for each line extension using the phone web page. The privacy header options are: • Disabled (default) Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 237: Enable P-Early-Media Support

    Peer Firmware Sharing Peer Firmware Sharing (PFS) is a firmware distribution model which allows a Cisco IP phone to find other phones of the same model or series on the subnet and share updated firmware files when you need to upgrade multiple phones all at the same time.
  • Page 238: Enable Peer Firmware Sharing

    Cisco IP Phone Administration Enable Peer Firmware Sharing Cisco proprietary protocol. With CPPDP, all the devices in the subnet form a peer-to-peer hierarchy, and then copy the firmware or the other files from peer devices to the neighboring devices. To optimize firmware upgrades, a root phone downloads the firmware image from the load server and then transfers the firmware to other phones on the subnet using TCP connections.
  • Page 239: Enable Profile Account

    Select Voice > Provisioning. Step 2 In the Configuration Profile section, set the Profile Account Enable field as described in the Configuration Profile, on page 282. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 240: Profile Authentication

    Select Voice > Provisioning. Step 2 In the Configuration Profile section, set the Profile Authentication Type field as described in the Configuration Profile, on page 282. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 241: Add Ignore Programmable Soft Key To Silence An Incoming Call

    XSI Line Service, on page 330. If you select SIP Credentials for XSI Authentication Type, you need to enter subsriber Auth ID and Password in the Subscriber Information section. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 242: Sync The Block Caller Id Feature With The Phone And The Broadwords Xsi Server

    XSI Phone Service, on page 311. Note The Display recents from menu doesn't appear in the Recents phone screen when you set the value of the CallLog Enable field to No, Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 243: Dnd And Call Forwarding Status Sync

    Related Topics Enable Feature Key Sync, on page 228 Enable Call Forwarding Status Sync via XSI Service, on page 228 Enable DND Status Sync via XSI Service, on page 229 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 244: Enable Feature Key Sync

    • Configure the XSI host server and the corresponding credentials on the Voice > Ext (n) tab. • When using Login Credentials for XSI server authentication, enter XSI Host Server, Login User ID, and Login Password in the XSI Line Service section. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 245: Enable Dnd Status Sync Via Xsi Service

    • Disable Feature Key Synchronization (FKS) in Call Feature Settings section from Voice > Ext (n). Procedure Step 1 Select Voice > Ext [n] (where [n] is the extension number). Step 2 Set the DND Enable field to Yes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 246: Executives And Assistants

    The dial plan for executives and assistants must include the following digit sequences: • or a variant that includes the expression, to enable users to dial # codes. • or a variant that includes the expression, to enable users to dial * codes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 247: Configure A Line Key For Executive And Assistant Menu Access

    The following functions can be accessed only through service activation codes. Important You will need to inform the users of the service activation codes for these functions in order to enable them to perform these actions. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 248 Exec_Call_Retrieve_Code The # or * code that you want to be For executives or assistants to used for the function transfer an ongoing call to themselves Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 249: Programmable Softkeys For Executives And Assistants

    For effective traffic management, specify the same settings on all the phone lines in a group. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 250 Select Voice > Ext(n), where n is an extension number. Step 2 In the Network Settings section, set the parameter values as described in Network Settings, on page 321. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 251: Corporate And Personal Directory Setup

    • From a web browser—Users can access the PAB and Speed Dials features from the Configuration Utility web page. • From the Cisco IP Phone—Choose Contacts to search the corporate directory or the user personal directory. To configure Personal Directory from a web browser, users must access their Configuration Utility. You must provide users with a URL and sign-in information.
  • Page 252: Prepare The Ldap Corporate Directory Search

    Step 2 In the XSI Service section, choose Yes from the Directory Enable drop down list box. Step 3 Set up the fields as described in XSI Phone Service, on page 311. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 253: Configure The Xml Directory Service

    4. XML Directory Note The phone searches the XML directory using this format: directory_url?n=incoming_call_number. Example: For a multiplatform phone using a third-party service, the phone number (1234) search query has this format, http://your-service.com/dir.xml?n=1234. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 254: Enable And Disable Reverse Name Lookup

    • No–Disable the reverse name lookup feature. Step 3 Click Submit All Changes. Step 4 Alternative method is to use the config.xml file to provision the reverse name lookup feature. <Reverse_Phone_Lookup_Serv ua="na">Yes</Reverse_Phone_Lookup_Serv> Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 255: Cisco Ip Phone Troubleshooting

    P A R T Cisco IP Phone Troubleshooting • Monitoring Phone Systems, on page 241 • Troubleshooting, on page 347 • Maintenance, on page 363...
  • Page 257: Monitoring Phone Systems

    The device identifier appears after the timestamp in each message. Before you begin Configure a syslog sever for the phone to upload syslog messages. See Syslog Server in Optional Network Configuration, on page 266 for details. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 258: Cisco Ip Phone Status

    Step 1 Press Applications Step 2 Select Status > Phone Status > Phone Status. You can view the following information: • Elapsed time—Total time elapsed since the last reboot of the system Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 259: View The Status Messages On The Phone

    • MAC address—Unique Media Access Control (MAC) address of the phone. • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port.
  • Page 260: Display Call Statistics Window

    Select Status > Phone Status > Call Statistics. Step 3 To exit the Status menu, press Back . Call Statistics Fields The following table describes the items on the Call Statistics screen. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 261 Cisco IP Phone Troubleshooting Call Statistics Fields Table 26: Call Statistics Items for the Cisco IP Phone Item Description Receiver Codec Type of received voice stream (RTP streaming audio from codec): • G.729 • G.722 • G.711 mu-law • G.711 A-law •...
  • Page 262: View The Customization State In The Configuration Utility

    After the RC download from the EDOS server completes, you can view the customization state of a phone using the web interface. Here are the descriptions of the remote customization states: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 263: Cisco Ip Phone Web Page

    The fields on this tab are read-only and cannot be edited. Status System Information Parameter Description Host Name Displays the current host name assigned to the phone. Domain Displays the network domain name of the phone. Default: cisco.com Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 264 Indicates that the connection is established. Connection Type Indicates the type of internet connection for the phone: • DHCP • Static IP Current IP Displays the current IP address assigned to the IP phone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 265 Reboot Reasons, on page 369. Product Information Parameter Description Product Name Model number of the phone. Software Version Version number of the phone firmware. MAC Address Hardware address of the phone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 266 Total number of SIP messages received (including retransmissions). SIP Messages Recv Total number of bytes of SIP messages sent which includes retransmissions. SIP Bytes Recv Total number of bytes of SIP messages received (including retransmissions). Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 267 Message Waiting Indicates whether message waiting is enabled or disabled. Mapped SIP Port Port number of the SIP port mapped by NAT. Hoteling State Indicates whether Hoteling is enabled or disabled. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 268 Packets Lost Number of packets lost. Loss Rate The fraction of RTP data packets from the source lost since the beginning of reception. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 269 Codec used for video decoding. Example: H264 HP Video Packets Sent: 3791 For Cisco IP Phone 8845 and 8865 Video Packets Received 4202 Video Jitter: 27 For Cisco IP Phone 8845 and 8865 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 270 Last Transaction Status Displays the success or the failure status. Last Session Indicates the start and end time of the session. ParameterKey Displays the key for reference checkpoint for parameter set configured. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 271 • Not Installed—Displays if no custom CA certificate is installed. Custom CA certificates are configured in the Provisioning tab. For more information about custom CA certificates, see the Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide. Provisioning Status Parameter...
  • Page 272: Debug Info

    IP address of the phone. You can also stop the capture process after initiating Capture File Displays the file that contains the captured packets. Download the file to see the packet details. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 273: Download Status

    These fields display the status of provisioning using a custom Certificate Authority (CA). Parameter Description Custom CA Provisioning Status Indicates whether provisioning using a custom CA succeeded or failed: • Last provisioning succeeded on mm/dd/yyyy HH:MM:SS; • Last provisioning failed on mm/dd/yyyy HH:MM:SS Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 274: Attendant Console Status

    • Not Installed—Displays if no custom CA certificate is installed. Custom CA certificates are configured in the Provisioning tab. For more information about custom CA certificates, see the Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide. Attendant Console Status General...
  • Page 275: Network Statistics

    FCS octets, and are otherwise well formed. RxOversizePkts The total number of packets received that are longer than 1518 octets, which excludes framing bits, but includes FCS octets, and are otherwise well formed. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 276 Total number of LLDP TLVs that were discarded. lldpTLVUnrecognizedTotal Total number of LLDP TLVs that were not recognized on the phone. CDPNeighborDeviceId Identifier of a device connected to this port that CDP discovered. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 277 (alignment error), or had an FCS error. RxAlignErr Total number of packets between 64 and 1522 bytes in length that were received and that had a bad Frame Check Sequence (FCS). Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 278 IP address of the neighbor device discovered that CDP discovered. CDPNeighborPort Neighbor device port to which the phone is connected discovered by CDP. LLDPNeighborDeviceId Identifier of a device connected to this port discovered by LLDP discovered. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 279: Voice

    Enables the direct action of the URL. Default: Yes Session Max Timeout Allows you to enter maximum timeout of the session. Default: 3600 Session Idle Timeout Allows you to enter idle timeout of the session. Default: 3600 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 280 “rw” using provisioning files. Parameters designated as “na” don't appear on the phone screen. Parameters designated as “ro” aren't editable by the user. Parameters designated as “rw” are editable by the user. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 281 IP address of the phone. Gateway IP address of the gateway. Primary DNS Primary Domain Name Server (DNS) assigned to the phone. Secondary DNS Secondary Domain Name Server (DNS) if assigned to the phone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 282 Parameter Description Host Name The hostname of the Cisco IP Phone. Domain The network domain of the Cisco IP Phone. If you are using LDAP, see LDAP Configuration, on page 235. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 283 • 10MB half • 10MB full • 100 MB half • 100MB full • 100 half • 1000 full PC PORT Enable Specifies if PC port is enabled. Options are Yes or Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 284 IP address or name of the primary NTP server used to synchronize its time. Default: Blank Secondary NTP Server IP address or name of the secondary NTP server used to synchronize its time. Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 285 Auto, EAP-FAST, PEAP-GTC, or PEAP (MSCHAPV2). This is a mandatory field and it allows maximum length of 32 alphanumeric characters. Wi-Fi Password Allows you to enter the password for the specified Wi-Fi User ID. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 286 Choose Yes to enable VLAN. Choose No to disable. Enable CDP Enable CDP only if you are using a switch that has Cisco Discovery Protocol. CDP is negotiation based and determines which VLAN the IP phone resides in. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 287 • Null • 128 to 149 • 151 to 158 • 161 to 254 Set the value to Null to disable DHCP VLAN option. Cisco recommends that you use DHCP Option 132. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 288: Sip

    SIP Reg User Agent Name User-Agent name to be used in a REGISTER request. If this is not specified, the SIP User Agent Name is also used for the REGISTER request. Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 289 Default: No Conference Package Enables support for the BroadSoft Conference Package that enables users to start a conference call by clicking a button in an external application. Default: No Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 290 If set to yes, the phone uses a different random call-ID for registration after the next software reboot. If set to no, the Cisco IP phone tries to use the same call-ID for registration after the next software reboot. The...
  • Page 291 INVITE time-out value, which can range from 0 to 64 seconds. Default: 16 seconds. SIP Timer F Non-INVITE time-out value, which can range from 0 to 64 seconds. Default: 16 seconds. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 292 If this interval is 0, the phone stops trying. This value should be much larger than the Reg Retry Intvl value, which should not be 0. Default: 1200 See the note below for additional details. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 293 REGISTER again. If a RETRY-AFTER header is not present, the phone waits for the value specified in the Reg Retry Interval or the Reg Retry Long Interval. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 294 The maximum value for the RTP port must be lesser than 49152. Default: 16538 RTP Packet Size Packet size in seconds, which can range from 0.01 to 0.13. Valid values must be a multiple of 0.01 seconds. Default: 0.02 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 295 Default: 99 AVT Dynamic Payload AVT dynamic payload type. Ranges from 96-127. Default: 101 INFOREQ Dynamic Payload INFOREQ Dynamic Payload type. H264 BP0 Dynamic Payload H264 BPO Dynamic Payload type. Default: 110 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 296 Enables the phone to process the received parameter in the VIA header. Default: No Handle VIA rport Enables the phone to process the rport parameter in the VIA header. Default: No Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 297 0.0.0.0 is specified, no IP address substitution is performed. If this parameter is specified, phone assumes this IP address when generating SIP messages and SDP (if NAT Mapping is enabled for that line). Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 298: Provisioning

    The value for this field must be an integer ranging between 0 and 65535. The default value is 2. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 299 The valid value ranges between 0 and 65535. This feature is disabled when this parameter is set to zero. The default value is 600 seconds (10 minutes). Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 300 Example, an input of 2400+30 indicates that the next resync occurs in between 2400 and 2430 seconds after a successful resync. Set this parameter to zero to disable periodic resynchronization. The default value is 3600 seconds. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 301 This parameter is the initial value of the counter. Resync events are delayed until this counter decrements to zero. The valid value ranges between 0 and 65535. The default value is 14,400 seconds. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 302 This can be overridden by this parameter. When it is set to No, the device accepts a response from file-not-found the server as a successful resync. Default: Yes Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 303 DHCP Option To Use DHCP options, delimited by commas, used to retrieve firmware and profiles. Default: 66,160,159,150,60,43,125 DHCPv6 Option To Use DHCP options, delimited by commas, used to retrieve firmware and profiles. Default: 17,160,159 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 304 The syslog message that is issued after a failed download attempt. Default: $PN $MAC -- Resync failed: $ERR User Configurable Resync Allows a user to resync the phone from the phone screen. Default: Yes Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 305 PHP script. This approach provides more flexibility for storing the configuration information. For example, you may want to send a series of phone status reports and store all the reports on the server. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 306 This field is used only when Report to Server is set to Periodically. Default: 3600 Minimum: 600 Maximum: 2592000 (30 days) Example XML configuration: <Report_to_Server ua="na"> Periodically </Report_to_Server> <!available options: On Request | On Local Change| Periodically--> <periodic_upload_to_server ua="na"> 3600 </periodic_upload_to_server><User_Configurable_Resync ua="na"> </User_Configurable_Resync_ Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 307 This field is used only when Report to Server is set to On Local Change. Default: 60 Minimum: 10 Maximum: 900 Example XML configuration: <Upload_Delay_On_Local_Change ua="na"> </Upload_Delay_On_Local_Change> Firmware Upgrade Parameter Description Upgrade Enable Allows firmware update operations independent of resync actions. Default: Yes Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 308 T e s t \ 0 4 3 \ 0 5 7 A b C 1 2 3 ] t f t p : / / 1 9 2 . 1 6 8 . 1 . 5 / i m a g e / s i p 8 8 x x . 1 1 - 1 - 1 M P P - 2 2 1 . l o a d s Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 309 Indicates the IP address and the port to which the UDP message is sent. For example: 10.98.76.123:514 where, 10.98.76.123 is the IP address and 514 is the port number. For more information about the Provisioning page, see the Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide. CA Settings Parameter...
  • Page 310 If PRT Max Timer and PRT Upload Rule fields are empty, problem reports are not generated. PRT Name Defines a name for the generated PRT file. Enter the name in the format: prt-string1-$MACRO Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 311: Regional

    Off Hook Warning Tone Played when the phone receiver has been off hook after a period of time. Ring Back Tone Played during an outbound call when the far end is ringing. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 312 Cadence script for distinctive ring 1. Defaults to 60(2/4). Cadence 2 Cadence script for distinctive ring 2. Defaults to 60(.3/.2, 1/.2,.3/4). Cadence 3 Cadence script for distinctive ring 3. Defaults to 60(.8/.4,.8/4). Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 313 The Interdigit_Short_Timer is used after any one digit, if at least one matching sequence is complete as dialed, but more dialed digits would match other as yet incomplete sequences. Range: 0–64 seconds. Default: 3 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 314 Defaults to *71. CW Per Call Deact Code Disables call waiting for the next call. Defaults to *70. Block CID Act Code Blocks caller ID on all outbound calls. Defaults to *67. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 315 Call Park Code The star code used for parking the current call. Defaults to *38. Call Pickup Code The star code used for picking up a ringing call. Defaults to *36. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 316 Default: *15 Important If you change any of the service activation codes used by executives or assistants, you must update the corresponding settings in BroadWorks. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 317 The *codes should not conflict with any of the other vertical service codes internally processed by the IP phone. You can empty the corresponding *code that you do not want to the phone to process. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 318 *73 to cancel call forwarding, do not include it in this parameter. In that case, simple add that *code in the dial plan and the phone sends INVITE *73@..as usual when user dials *73. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 319 Prefer G722.2 Code Makes this codec the preferred codec for the associated call. Force G722.2 Code Makes this codec the only codec that can be used for the associated call. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 320 ID generation. Choices are GMT-12:00, GMT-11:00,…, GMT, GMT+01:00, GMT+02:00, …, GMT+13:00. Default: GMT-08:00 Time Offset (HH/mm) This specifies the offset from GMT to use for the local system time. Default: 00/00 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 321 The <day> value equals [+|-] any value in the range 1-31. If <day> is 1, it means the <weekday> on or before the end of the month (in other words the last occurrence of < weekday> in that month). Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 322 <Language_Selection ua="na"> Spanish </Language_Selection> The language name can have up to 512 characters. Locale Use this drop-down list box to see the supported languages. See Supported Languages for the Phone Display, on page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 323: Phone

    • Handsfree—Operates as a handsfree device with a Bluetooth-enabled mobile phone. • Both—Uses a Bluetooth headset, or operates with a Bluetooth-enabled mobile phone. Line Specifies the line number for which the Bluetooth is enabled. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 324 LED flash on which the first call is received. Also, the behavior is same for both outgoing and incoming calls. Default: Horizontal First SCA Barge-In Enable Enables the SCA Barge-In. Default: No Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 325 Cfwd All Serv Enable or disable call-forward-all service. Default: Yes Cfwd Busy Serv Enable or disable call-forward-on-busy service. Default: Yes Cfwd No Ans Serv Enable or disable call-forward-no-answer service. Default: Yes Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 326 When enabled, the phone can searches the personal address book and call history, server directory, and either the configured LDAP or XML directory. Default: Yes Ringtone Parameter Description Ring1 to Ring12 Ring tone scripts for different rings. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 327 Credentials to authenticate access with XSI id and password. Select SIP Credentials to authenticate access with the register user ID and password of the SIP account registered on the phone. Default: Login Credentials Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 328 Group: Allows users to search on last name, first name, user ID, phone number, extension, department, or email address. Personal: Allows users to search on last name, first name, or telephone number. Default: Enterprise Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 329 Default: Blank Password Alphanumeric password associated with the User ID. Default: Blank Login Invisible When enabled, the user's presence information is not published when the user signs in. Default: No Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 330 • Remote Credential—Authentication is based on digest authentication using the remote username/password as set in the XML application on the web page (to access an XML application server). Default: Trusted Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 331 Lee”,dc=cv2bu,dc=com username@domain is the client DN format for a Windows server For example, DavidLee@cv2bu.com Default: Blank User Name Enter the username for a credentialed user on the LDAP server. Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 332 Broadsoft directories and the user's personal address book on the phone. Default: Blank Search Item 3 Additional customized search item. Can be blank if not needed. Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 333 • p—phone number When p is assigned to a type attribute, example t=p, the retrieved number is dialable by the phone. For example, a=givenName,n=firstname;a=sn,n=lastname;a=cn,n=cn;a=telephoneNumber,n=tele,t=p Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 334 Softkeys that display when one or more calls are on hold. Ringing Key List Softkeys that display when a call is incoming. To silence an incoming call, you can add Ignore softkey. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 335: Extension

    Yes and disables it when you select No. Default: Yes Encryption Method Selects the encryption method to be used during a secured call. Options are AES 128 and AES 256 GCM. Default: AES 128 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 336 Default: $NOTIFY NAT Keep Alive Dest Destination that should receive NAT keep alive messages. If the value is $PROXY, the messages are sent to the current or outbound proxy. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 337 If you need to specify a port of SIP proxy server, you can specify it using the Proxy field (Proxy and Registration, on page 327) or the XSI Host Server field (XSI Line Service, on page 330). Default: 5060 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 338 Indicates the refer-to target. Select Yes to send the SIP Refer to the contact. Default: No Referee Bye Delay For the Referee Bye Delay, enter the appropriate period of time in seconds. Default: 0 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 339 To: sip:+12325551234@example.com; user=phone To enable this optional parameter, select Yes. Default: No Call Recording Protocol Determines the type of recording protocol that the phone uses. Options are: • SIPINFO • SIPREC Default: SIPREC Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 340 Default: No Message Waiting Indicates whether the Message Waiting Indicator on the phone is lit. This parameter toggles a message from the SIP proxy to indicate if a message is waiting. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 341 BroadSoft server-only feature. If call park is enabled on the server or on any of the programmable line keys, you need to enable this field for call park notification to work. Default: No Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 342 Select Yes to enable or No to disable. Default: No Queue Status Notification Enable Displays the call center status and the agent status. Select Yes to enable or No to disable. Default: No Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 343 Determines whether to force SIP requests to be sent to the outbound proxy within a dialog. Ignored if the Use Outbound Proxy field is set to No or if the Outbound Proxy field is empty. Default: Yes Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 344 DNS SRV record lookup on the server name. It needs to know the proxy priority; otherwise, it does not retry. The range is from 0 to 65535. Default: 3600 seconds Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 345 $USER Password Password for this line. Default: Blank (no password required) Auth ID Authentication ID for SIP authentication. Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 346 For example: https://xsi.iop1.broadworks.net You can also specify a port for the server. For example: https://xsi.iop1.broadworks.net:5061 If you don't specify a port. The default port for the specified protocol is used. Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 347 Yes, FKS takes precedent over XSI synchronization. • If XSI host server and credentials are not entered and the CFWD Enable field is set to Yes, the phone user can't forward calls on the phone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 348 When you select Yes, calls fail if the far end does not support the preferred codecs. Default: No Second Preferred Codec Codec to use if the first codec fails. Default: Unspecified Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 349 • AVT—Audio video transport. Sends DTMF as AVT events. • InBand—Sends DTMF by using the audio path. • Auto—Uses InBand or AVT based on the outcome of codec negotiation. • INFO—Uses the SIP INFO method. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 350 Parameter Description Codec Negotiation When set to Default, the Cisco IP phone responds to an Invite with a 200 OK response advertising the preferred codec only. When set to List All, the Cisco IP phone responds listing all the codecs that the phone supports.
  • Page 351: User

    Default: 0 Hold Reminder Ringtone Specifies the volume of the timer ringtone. Call Forward Parameter Description Cfwd Setting Select Yes to enable call forwarding. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 352 DND Setting Enables or disables the DND settings options for a user. Handset LED Alert Enables or disables LED alert on the handset. Options are: Voicemail and Voicemail, Missed Call. Default: Voicemail Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 353 Sets the default volume for the ringer. Default: 9 Speaker Volume Sets the default volume for the speakerphone. Default: 8 Handset Volume Sets the default volume for the handset. Default: 10 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 354 (if, for example, you chose a rotation of pictures). Back Light Timer Number of seconds for which the back light timer will be on. Display Brightness Value for desired brightness. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 355 URL locating the (.png) file to display on the phone screen background. For more information, see the Phone Information and Display Settings, on page 147. Logo URL URL locating the (.png) file to display the logo on the phone screen. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 356: Att Console

    Specifies the length of time to wait to try again if the subscription fails. Default: 30 Number of Units Specifies the number of Cisco Attendant Console units. Default: 0 Subscribe Delay Length of delay before attempting to subscribe. Default: 1 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 357 <URI name>@<server>. The BLF List URI specified must be the same as the value configured for the List URI: sip parameter on the BroadSoft server. Default: Blank Example XML configuration: <BLF_List_URI ua="na">MonitoredUsersList@sipurash22.com</BLF_List_URI> Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 358 (speed dial with BLF) when the option is added. Example, to allow all features: sd;blf;cp Example XML configuration: <Customizable_PLK_options ua="na">sd;</Customizable_PLK_options> Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 359 BLF Label Display Mode Options to select a mode which displays on the phone screen for BLF. Default: Blank Unit Enter the programming information for each line key for the Attendant Console unit. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 360 CPE. Periodic Inform Interval Duration in seconds of the interval between CPE attempts to connect to the ACS when Periodic Inform Enable is set to yes. Default value is 20 seconds. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 361: Call History

    Displays the call history for the phone. To change the information displayed, select the type of call history from the following tabs: • All Calls • Missed • Received • Placed Select Add to Directory to add the call information to your Personal Directory. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 362: Personal Directory

    The Personal Directory allows a user to store a set of personal numbers. Directory entries can include the following contact information: • No. (the directory number) • Name • Work • Mobile • Home • Speed Dials To edit contact information, click Edit Contacts. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 363: Troubleshooting

    Troubleshooting Procedures, on page 360 • Additional Troubleshooting Information, on page 361 General Troubleshooting Information The following table provides general troubleshooting information for the Cisco IP Phone. Table 27: Cisco IP Phone troubleshooting Summary Explanation Connecting a Cisco IP Phone to another Cisco IP...
  • Page 364 Codec mismatch between the phone and another The RxType and the TxType statistics show the codec device that is used for a conversation between this Cisco IP Phone and the other device. The values of these statistics should match. If they do not, verify that the other device can handle the codec conversation, or that a transcoder is in place to handle the service.
  • Page 365: Startup Problems

    Cisco IP Phone Does Not Go Through the Normal Startup Process Problem When you connect a Cisco IP Phone to the network port, the phone does not go through the normal startup process as described in the related topic and the phone screen does not display information.
  • Page 366: Phone Displays Error Messages

    Cisco IP Phone Troubleshooting Phone Displays Error Messages • Connect the Cisco IP Phone that does not start up to a different network port that is known to be good. • Connect the Cisco IP Phone that does not start up directly to the port on the switch, eliminating the patch panel connection in the office.
  • Page 367: Cisco Ip Phone Cannot Obtain Ip Address

    Verify that you have properly configured the phone to use DHCP. Verify that the DHCP server is set up properly. Verify the DHCP lease duration. We recommend that you set the lease duration to 8 days. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 368: Phone Resets Due To Incorrect Static Ip Address

    The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting. Also ensure that no cable breaks exist.
  • Page 369: Audio Problems

    LCD display show the message Configuring IP or Registering. Phones without an LCD display play the reorder tone (instead of dial tone) in the handset when the user attempts to make a call. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 370: Phone Does Not Recognize Dtmf Digits Or Digits Are Delayed

    • Enable the programmable softkeys (PSK) and add the ACD softkeys to the softkey list. For more information, see Configuring Programmable Softkeys, on page 202. • Check the phone configuration to determine if BroadSoft ACD is set to yes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 371: Phone Doesn't Show Acd Agent Availability

    An Emergency Call Doesn't Connect to Emergency Services Problem A user tries to place an emergency call, but the call doesn't connect to the emergency services (fire, police, or emergency services operator). Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 372: Presence Status Doesn't Work

    The phone displays XSI directory access error. Solution 1. Check Broadsoft server configuration for the user login and SIP credentials. 2. Check error messages in syslog. 3. Check information on the error on the phone screen. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 373: An Emergency Call Doesn't Connect To Emergency Services

    For the proper operation of executive-assistant features, executives must not share phones with assistants. Phone Display Problems Your users may see unusual screen displays. Use the following sections to troubleshoot the problem. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 374: The Font Is Too Small Or Has Unusual Characters

    • On the phone web page, select Admin Login > Advanced > Info > Status and scroll to the Locale Download Package section to verify that the locale and font files downloaded successfully. If they did not, try the download again. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 375: Softkey Labels Are Truncated

    Report All Phone Issues from the Phone Web Page If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem Reporting Tool to help resolve the issue. You can generate PRT logs using the phone web page and upload them to a remote log server.
  • Page 376: Report A Phone Problem Remotely

    You get a notification alert on the Phone Web page that indicates if the PRT upload was successful or not. Report a Phone Problem Remotely You can initiate a phone problem report remotely. The phone generates a problem report using the Cisco Problem Report Tool (PRT), with the problem description “Remote PRT Trigger”. If you have configured an upload rule for problem reports, the phone uploads the problem report according to the upload rule.
  • Page 377: Verify Dns Settings

    Step 2 Check that the DNS Server 1 field is set correctly. Additional Troubleshooting Information If you have additional questions about troubleshooting your phone, go to the following Cisco website and navigate to the desired phone model: https://www.cisco.com/cisco/web/psa/troubleshoot.html Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 378 Cisco IP Phone Troubleshooting Additional Troubleshooting Information Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 379: Maintenance

    Phone Behavior During Times of Network Congestion, on page 370 Basic Reset Performing a basic reset of a Cisco IP Phone provides a way to recover when the phone experiences an error. The reset provides a way to reset or restore various configuration and security settings.
  • Page 380: Factory Reset The Phone With The Keypad

    If you press the buttons out of sequence, the phone powers on normally. Do not power down the phone until it completes the factory reset process, and the main screen Caution appears. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 381: Perform Factory Reset From Phone Menu

    Procedure In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that you want to ping. Enter the URL using the format: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 382: Voice Quality Monitoring

    IP>/admin/ping?192.168.1.1 Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network, Cisco IP Phones use these statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.
  • Page 383: Voice Quality Reporting

    Protocol (SIP) event package. Voice call quality information derived from RTP and call information from SIP is conveyed from a User Agent (UA) in a session (reporter) to a third party (collector). The Cisco IP phone uses User Datagram Protocol (UDP) to send a SIP PUBLISH message to a collector server.
  • Page 384: Mean Opinion Scores And Codecs

    SIP UDP Port (5060) is used by default. If the collector server URL parameter is blank, a SIP PUBLISH message is not sent out. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 385: Cisco Ip Phone Cleaning

    Cisco IP Phone Cleaning To clean your Cisco IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.
  • Page 386: Reboot History On The Phone Web User Interface

    Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: •...
  • Page 387 Phone Behavior During Times of Network Congestion To reduce or eliminate any adverse effects to the phones, schedule administrative network tasks during a time when the phones are not being used or exclude the phones from testing. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 388 Cisco IP Phone Troubleshooting Phone Behavior During Times of Network Congestion Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 389: Appendix Atr-069 Parameter Comparison

    This table shows the XML parameters that the phones use, with their TR-069 counterpart. TR-069 Parameter XML Parameter Device.Services.VoiceService. Device.Services.VoiceService.{i}. Device.Services.VoiceService.{i}.Capabilities. Device.Services.VoiceService.{i}.Capabilities.ButtonMap Device.Services.VoiceService.{i}.Capabilities.Codecs. Device.Services.VoiceService.{i}.Capabilities.Codecs.{i}. Device.Services.VoiceService.{i}.Capabilities.Codecs.{i}.BitRate Device.Services.VoiceService.{i}.Capabilities.Codecs.{i}.Codec Device.Services.VoiceService.{i}.Capabilities.Codecs.{i}.EntryID Device.Services.VoiceService.{i}.Capabilities.Codecs.{i}.PacketizationPeriod Device.Services.VoiceService.{i}.Capabilities.Codecs.{i}.SilenceSuppression Device.Services.VoiceService.{i}.Capabilities.DigitMap Device.Services.VoiceService.{i}.Capabilities.DSCPCoupled Device.Services.VoiceService.{i}.Capabilities.EthernetTaggingCoupled Device.Services.VoiceService.{i}.Capabilities.FaxPassThrough Device.Services.VoiceService.{i}.Capabilities.FaxT38 Device.Services.VoiceService.{i}.Capabilities.FileBasedRingGeneration Device.Services.VoiceService.{i}.Capabilities.FileBasedToneGeneration Device.Services.VoiceService.{i}.Capabilities.MaxLineCount Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 390 Device.Services.VoiceService.{i}.Capabilities.MaxSessionCount Device.Services.VoiceService.{i}.Capabilities.MaxSessionsPerLine Device.Services.VoiceService.{i}.Capabilities.ModemPassThrough Device.Services.VoiceService.{i}.Capabilities.NumberingPlan Device.Services.VoiceService.{i}.Capabilities.PatternBasedRingGeneration Device.Services.VoiceService.{i}.Capabilities.PatternBasedToneGeneration Device.Services.VoiceService.{i}.Capabilities.PSTNSoftSwitchOver Device.Services.VoiceService.{i}.Capabilities.Regions Device.Services.VoiceService.{i}.Capabilities.RingDescriptionsEditable Device.Services.VoiceService.{i}.Capabilities.RingFileFormats Device.Services.VoiceService.{i}.Capabilities.RingGeneration Device.Services.VoiceService.{i}.Capabilities.RingPatternEditable Device.Services.VoiceService.{i}.Capabilities.RTCP Device.Services.VoiceService.{i}.Capabilities.RTPRedundancy Device.Services.VoiceService.{i}.Capabilities.SignalingProtocols Device.Services.VoiceService.{i}.Capabilities.SIP. Device.Services.VoiceService.{i}.Capabilities.SIP.EventSubscription Device.Services.VoiceService.{i}.Capabilities.SIP.Extensions Device.Services.VoiceService.{i}.Capabilities.SIP.ResponseMap Device.Services.VoiceService.{i}.Capabilities.SIP.Role Device.Services.VoiceService.{i}.Capabilities.SIP.TLSAuthenticationKeySizes Device.Services.VoiceService.{i}.Capabilities.SIP.TLSAuthenticationProtocols Device.Services.VoiceService.{i}.Capabilities.SIP.TLSEncryptionKeySizes Device.Services.VoiceService.{i}.Capabilities.SIP.TLSEncryptionProtocols Device.Services.VoiceService.{i}.Capabilities.SIP.TLSKeyExchangeProtocols Device.Services.VoiceService.{i}.Capabilities.SIP.Transports Device.Services.VoiceService.{i}.Capabilities.SIP.URISchemes Device.Services.VoiceService.{i}.Capabilities.SRTP Device.Services.VoiceService.{i}.Capabilities.SRTPEncryptionKeySizes Device.Services.VoiceService.{i}.Capabilities.SRTPKeyingMethods Device.Services.VoiceService.{i}.Capabilities.ToneDescriptionsEditable Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 391 Device.Services.V oiceService.{i}.V oiceProfile.{i}.Line.{i}.CallingFeatures.CallForwardOnNoAnswerRingCount Device.Services.V oiceService.{i}.V oiceProfile.{i}.Line.{i}.CallingFeatures.CallForwardUnconditionalEnable Device.Services.V oiceService.{i}.V oiceProfile.{i}.Line.{i}.CallingFeatures.CallForwardUnconditionalNumber Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.CallingFeatures.CallReturnEnable Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.CallingFeatures.CallTransferEnable Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.CallingFeatures.CallWaitingEnable CW_Setting Device.Services.V oiceService.{i}.V oiceProfile.{i}.Line.{i}.CallingFeatures.ConferenceCallingSessionCount Device.Services.VoiceService.{i}.V oiceProfile.{i}.Line.{i}.CallingFeatures.ConferenceCallingStatus Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.CallingFeatures.DoNotDisturbEnable DND_Setting Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.CallingFeatures.MaxSessions Call_Appearances_Per_Line Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.CallingFeatures.MessageWaiting Message_Waiting_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.CallingFeatures.MWIEnable Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.CallingFeatures.RepeatDialEnable Device.Services.V oiceService.{i}.V oiceProfile.{i}.Line.{i}.CallingFeatures.X_CISCO_SharedLineDNDCfwdEnable Shared_Line_DND_Cfwd_Enable Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.CallState Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 392 Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.List.{i}.SilenceSuppression Silence_Supp_Enable_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.ReceiveBitRate Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.ReceiveCodec Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.ReceiveSilenceSuppression Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.TransmitBitRate Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.TransmitCodec Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.TransmitPacketizationPeriod Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.TransmitSilenceSuppression Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.X_CISCO_PreferredCodec Preferred_Codec_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.X_CISCO_PreferredCodec2 Second_Preferred_Codec_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.X_CISCO_PreferredCodec3 Third_Preferred_Codec_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.X_CISCO_UsePrefCodecOnly Use_Pref_Codec_Only_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Codec.X_CISCO_CodecNegotiation Codec_Negotiation_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.DirectoryNumber User_ID_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Enable Line_Enable_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.PhyReferenceList Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.RingMuteStatus Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.RingVolumeStatus Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Session. Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Session.{i}. Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Session.{i}.FarEndIPAddress Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Session.{i}.FarEndUDPPort Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Session.{i}.LocalUDPPort Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 393 Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.SIP.X_CISCO_FeatureKeySync Feature_Key_Sync_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.SIP.X_CISCO_DNSSRVAutoPrefix DNS_SRV_Auto_Prefix_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.Status Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.VoiceProcessing. Device.Services.V oiceService.{i}.V oiceProfile.{i}.Line.{i}.V oiceProcessing.EchoCancellationEnable Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.V oiceProcessing.EchoCancellationInUse Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.VoiceProcessing.EchoCancellationTail Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.X_CISCO_DialPlan Dial_Plan_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.Line.{i}.X_CISCO_DefaultRing Default_Ring_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.MaxSessions Call_Appearances_Per_Line Device.Services.VoiceService.{i}.VoiceProfile.{i}.Name Device.Services.VoiceService.{i}.VoiceProfile.{i}.NumberOfLines Device.Services.VoiceService.{i}.VoiceProfile.{i}.Region Device.Services.VoiceService.{i}.VoiceProfile.{i}.Reset Device.Services.VoiceService.{i}.VoiceProfile.{i}.RTP. Device.Services.VoiceService.{i}.VoiceProfile.{i}.RTP.DSCPMark RTP_TOS_DiffServ_Value_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.RTP.LocalPortMax RTP_Port_Max Device.Services.VoiceService.{i}.VoiceProfile.{i}.RTP.LocalPortMin RTP_Port_Min Device.Services.VoiceService.{i}.VoiceProfile.{i}.RTP.RTCP. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 394 Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.DSCPMark SIP_TOS_DiffServ_Value_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.InviteExpires INVITE_Expires Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.Organization Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.OutboundProxy Outbound_Proxy_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.OutboundProxyPort Outbound_Proxy_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.ProxyServer Proxy_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.ProxyServerPort Proxy_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.ProxyServerTransport SIP_Transport_<1>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.RegisterExpires Register_Expires_<i>_ Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.RegisterRetryInterval Reg_Retry_Intvl Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.RegistersMinExpires Reg_Min_Expires Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.ReInviteExpires ReINVITE_Expires Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.SIPEventSubscribeNumberOfElements Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.SIPResponseMapNumberOfElements Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.TimerB SIP_Timer_B Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.TimerD SIP_Timer_D Device.Services.VoiceService.{i}.VoiceProfile.{i}.SIP.TimerF SIP_Timer_F Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 395 G729a_Codec_Name Device.Services.VoiceService.{i}.X_CISCO_SIP.G729bCodecName G729b_Codec_Name Device.Services.VoiceService.{i}.X_CISCO_SIP.G722CodecName G722_Codec_Name Device.Services.VoiceService.{i}.X_CISCO_SIP.G7222CodecName G722.2_Codec_Name Device.Services.VoiceService.{i}.X_CISCO_SIP.iLBCCodecName iLBC_Codec_Name Device.Services.VoiceService.{i}.X_CISCO_SIP.iSACCodecName iSAC_Codec_Name Device.Services.VoiceService.{i}.X_CISCO_SIP.OPUSCodecName OPUS_Codec_Name Device.Services.VoiceService.{i}.X_CISCO_SIP.AVTCodecName AVT_Codec_Name Device.Services.VoiceService.{i}.X_CISCO_SIP.G7222BEDynamicPayload G722.2_Dynamic_Payload Device.Services.VoiceService.{i}.X_CISCO_SIP.G7222OADynamicPayload G722.2_OA_Dynamic_Payload Device.Services.VoiceService.{i}.X_CISCO_SIP.iLBC20msDynamicPayload iLBC_Dynamic_Payload Device.Services.VoiceService.{i}.X_CISCO_SIP.iLBC30msDynamicPayload iLBC_30ms_Dynamic_Payload Device.Services.VoiceService.{i}.X_CISCO_SIP.iSACDynamicPayload iSAC_Dynamic_Payload Device.Services.VoiceService.{i}.X_CISCO_SIP.OPUSDynamicPayload OPUS_Dynamic_Payload Device.Services.VoiceService.{i}.X_CISCO_SIP.AVTDynamicPayload AVT_Dynamic_Payload Device.Services.VoiceService.{i}.X_CISCO_SIP.AVT16kHzDynamicPayload AVT_16kHz_Dynamic_Payload Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 396 Cfwd_Dial_Tone Device.Services.VoiceService.{i}.X_CISCO_Regional.Tones.HoldingTone Holding_Tone Device.Services.VoiceService.{i}.X_CISCO_Regional.Tones.ConferenceTone Conference_Tone Device.Services.VoiceService.{i}.X_CISCO_Regional.Tones.SecureCallIndicationTone Secure_Call_Indication_Tone Device.Services.VoiceService.{i}.X_CISCO_Regional.Tones.PageTone Page_Tone Device.Services.VoiceService.{i}.X_CISCO_Regional.Tones.AlertTone Alert_Tone Device.Services.VoiceService.{i}.X_CISCO_Regional.Tones.MuteTone Mute_Tone Device.Services.VoiceService.{i}.X_CISCO_Regional.Tones.UnmuteTone Unmute_Tone Device.Services.VoiceService.{i}.X_CISCO_Regional.Tones.SystemBeep System_Beep Device.Services.VoiceService.{i}.X_CISCO_Regional.Tones.CallPickupTone Call Pickup_Tone Device.Services.VoiceService.{i}.X_CISCO_Regional.Cadences. Device.Services.VoiceService.{i}.X_CISCO_Regional.Cadences.Cadence1 Cadence_1 Device.Services.VoiceService.{i}.X_CISCO_Regional.Cadences.Cadence2 Cadence_2 Device.Services.VoiceService.{i}.X_CISCO_Regional.Cadences.Cadence3 Cadence_3 Device.Services.VoiceService.{i}.X_CISCO_Regional.Cadences.Cadence4 Cadence_4 Device.Services.VoiceService.{i}.X_CISCO_Regional.Cadences.Cadence5 Cadence_5 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 397 Device.Services.VoiceService.{i}.X_CISCO_AttConsole.BXferOnSpeedDialEnable Bxfer_On_Speed_Dial_Enable Device.Services.VoiceService.{i}.X_CISCO_AttConsole.AttendantConsoleLCDContrast Attendant_Console_LCD_Brightness Device.Services.VoiceService.{i}.X_CISCO_AttConsole.BXferToStarcodeEnable Bxfer_To_Starcode_Enable Device.Services.VoiceService.{i}.X_CISCO_AttConsole.Unit. Device.Services.VoiceService.{i}.X_CISCO_AttConsole.Unit.{i}. Device.Services.VoiceService.{i}.X_CISCO_AttConsole.Unit.{i}.Key. Device.Services.VoiceService.{i}.X_CISCO_AttConsole.Unit.{i}.Key.{i}. Device.Services.VoiceService.{i}.X_CISCO_AttConsole.Unit.{i}.Key.{i}.Config Unit_<i>_Key_<i>_ Device.Services.VoiceService.{i}.X_CISCO_AttConsole.Unit.{i}.NumberOfKey Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting. Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.LineKey. Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.LineKey.{i}. Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.LineKey.{i}.ExtendedFunction Extended_Function_<i>_ Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.LineKey.{i}.Extension Extension_<i>_ Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.LineKey.{i}.ShareCallApparence Share_Call_Appearance_<i>_ Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.LineKey.{i}.ShortName Short_Name_<i>_ Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.NumberOfLineKey Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.StationName Station_Name Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.GroupPagingScript Group_Paging_Script Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.VoiceMailNumber Voice_Mail_Number Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 398 Coference_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.AttnTransferServ Attn_Transfer_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.BlindTransferServ Blind_Transfer_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.DNDServ DND_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.BlockANCServ Block_ANC_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.BlockCIDServ Block_CID_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.SecureCallServ Secure_Call_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.CfwdAllServ Cfwd_All_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.CfwdBusyServ Cfwd_Busy_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.CfwdNoAnsServ Cfwd_No_Ans_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.PagingServ Paging_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.CallParkServ Call_Park_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.CallPickUpServ Call_Pick_Up_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.ACDLoginServ ACD_Login_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.GroupCallPickUpServ Group_Call_Pick_Up_Serv Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.SuppServices.ServiceAnncServ Service_Annc_Serv Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 399 Shared_Active_Key_List Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.SharedHeldKeyList Shared_Held_Key_List Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK1 PSK_1 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK2 PSK_2 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK3 PSK_3 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK4 PSK_4 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK5 PSK_5 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK6 PSK_6 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK7 PSK_7 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK8 PSK_8 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK9 PSK_9 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK10 PSK_10 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK11 PSK_11 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK12 PSK_12 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK13 PSK_13 Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.ProgramSoftkeys.PSK14 PSK_14 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 400 LDAP_Item_4_Filter Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.LDAP.DisplayAttrs LDAP_Display_Attrs Device.Services.VoiceService.{i}.X_CISCO_PhoneSetting.LDAP.NumberMapping LDAP_Number_Mapping Device.Services.VoiceService.{i}.X_CISCO_UserSetting. Device.Services.VoiceService.{i}.X_CISCO_UserSetting.RingerVolume Ringer_Volume Device.Services.VoiceService.{i}.X_CISCO_UserSetting.SpeakerVolume Speaker_Volume Device.Services.VoiceService.{i}.X_CISCO_UserSetting.HandsetVolume Handset_Volume Device.Services.VoiceService.{i}.X_CISCO_UserSetting.HeadsetVolume Headset_Volume Device.Services.VoiceService.{i}.X_CISCO_UserSetting.PhoneBackground Phone_Background Device.Services.VoiceService.{i}.X_CISCO_UserSetting.PictureDownloadURL Picture_Download URL Device.Services.VoiceService.{i}.X_CISCO_UserSetting.ElectronicHookSwitchControl Ehook_Enable Device.Services.VoiceService.{i}.X_CISCO_UserSetting.ScreenSaverEnable Screen_Saver_Enable Device.Services.VoiceService.{i}.X_CISCO_UserSetting.ScreenSaverType Screen_Saver_Type Device.Services.VoiceService.{i}.X_CISCO_UserSetting.MissCallShortcut Miss_Call_Shortcut Device.Services.VoiceService.{i}.X_CISCO_UserSetting.AlertToneOff Alert_Tone_Off Device.Services.VoiceService.{i}.X_CISCO_UserSetting.LogoURL Logo_URL Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 401 Call_Unpark_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.DeactivateBlockAnonymousCall Block_ANC_Deact_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.DeactivateBlockCallerId Block_CID_Deact_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.DeactivateBlockCallerIdNextCall Block_CID_Per_Call_Deact_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.DeactivateCallForwardAll Cfwd_All_Deact_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.DeactivateCallForwardBusy Cfwd_Busy_Deact_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.DeactivateCallForwardNoAnswer Cfwd_No_Ans_Deact_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.DeactivateCallWaiting CW_Deact_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.DeactivateCallWaitingNextCall CW_Per_Call_Deact_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.DeactivateDoNotDisturb DND_Deact_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.DeactivateSecureCal Secure_No_Call_Act_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.DeactivateSecureCallNextCall Secure_One_Call_Deact_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.GroupCallPickup Group_Call_Pickup_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.PagingCode Paging_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.PreferCodecG711a Prefer_G711a_Code Device.Services.VoiceService.{i}.X_CISCO_StarCode.PreferCodecG711u Prefer_G711u_Code Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 402 *(6) This will leads to codec <i> on line <i> enable/disable, for codec <i>, please refer to *(4) *(7) Only with sidecar. On mountlake it is named Attendant Console LCD Contrast Device. Device.DeviceSummary Device.Services. Device.Services.VoiceServiceNumberOfEntries Device.DeviceInfo. Device.DeviceInfo.Manufacturer Device.DeviceInfo.ManufacturerOUI Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 403 Device.DeviceInfo.HardwareVersion Device.DeviceInfo.SoftwareVersion Device.DeviceInfo.EnabledOptions Device.DeviceInfo.AdditionalHardwareVersion Device.DeviceInfo.AdditionalSoftwareVersion Device.DeviceInfo.ProvisioningCode Device.DeviceInfo.DeviceStatus Device.DeviceInfo.UpTime Device.ManagementServer. Device.ManagementServer.URL Device.ManagementServer.Username Device.ManagementServer.Password Device.ManagementServer.PeriodicInformEnable Device.ManagementServer.PeriodicInformInterval Device.ManagementServer.PeriodicInformTime Device.ManagementServer.ParameterKey Device.ManagementServer.ConnectionRequestURL Device.ManagementServer.ConnectionRequestUsername Device.ManagementServer.ConnectionRequestPassword Device.GatewayInfo. Device.GatewayInfo.ManufacturerOUI Device.GatewayInfo.ProductClass Device.GatewayInfo.SerialNumber Device.Time. Device.Time.NTPServer1 Primary_NTP_Server Device.Time.NTPServer2 Secondary_NTP_Server Device.Time.CurrentLocalTime Device.Time.LocalTimeZone Time_Zone Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 404 Device.LAN.DHCPOption.{i}.Value DHCP_Option_To_Use Device.Ethernet. Device.Ethernet.X_CISCO_CDP Enable_CDP Device.Ethernet.X_CISCO_LLDP Enable_LLDP-MED Device.Ethernet.X_CISCO_EnableVLAN Enable_VLAN Device.Ethernet.X_CISCO_VLANID VLAN_ID Device.X_CISCO_Language. Device.X_CISCO_Language.DictionaryServerScript Dictionary_Server_Script Device.X_CISCO_Language.LanguageSelection Language_Selection Device.X_CISCO_Language.Locale Locale Device.X_CISCO_XmlService. Device.X_CISCO_XmlService.Password XML_Password Device.X_CISCO_XmlService.UserName XML_User_Name Device.X_CISCO_XmlService.XMLAppServiceName XML_Application_Service_Name Device.X_CISCO_XmlService.XMLAppServiceURL XML_Application_Service_URL Device.X_CISCO_XmlService.XMLDirServiceName XML_Directory_Service_Name Device.X_CISCO_XmlService.XMLDirServiceURL XML_Directory_Service_URL Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 405 Restricted_Access_Domains Device.X_CISCO_EnableWebServer Enable_Web_Server Device.X_CISCO_WebProtocol Enable_Protocol Device.X_CISCO_EnableDirectActionUrl Enable_Direct_Action_Url Device.X_CISCO_SessionMaxTimeout Session_Max_Timeout Device.X_CISCO_SessionIdleTimeout Session_Idle_Timeout Device.X_CISCO_WebServerPort Web_Server_Port Device.X_CISCO_EnableWebAdminAccess Enable_Web_Admin_Access Device.X_CISCO_HostName Host_Name Device.X_CISCO_Domain Domain Device.X_CISCO_UpgradeErrorRetryDelay Upgrade_Error_Retry_Delay Device.X_CISCO_UpgradeRule Upgrade_Rule Device.X_CISCO_ProfileRule Profile_Rule Device.X_CISCO_UserConfigurableResync User_Configurable_Resync Device.X_CISCO_HTTPReportMethod HTTP_Report_Method Device.X_CISCO_CWMPV1dot2Support CWMP_V1.2_Support Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
  • Page 406 TR-069 Parameter Comparison TR-069 Parameter Comparison Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...

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