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Cisco IP Phone 8800 Series Administration Guide for Cisco Unified
Communications Manager
First Published: 2015-07-13
Last Modified: 2017-02-23
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
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Tel: 408 526-4000
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Fax: 408 527-0883

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Troubleshooting

   Also See for Cisco 8800 Series

   Related Manuals for Cisco 8800 Series

   Summary of Contents for Cisco 8800 Series

  • Page 1

    Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager First Published: 2015-07-13 Last Modified: 2017-02-23 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 2

    Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3

    C H A P T E R 2 Physical and Operating Environment Specifications Cable Specifications Network and Computer Port Pinouts Network Port Connector Computer Port Connector Phone Power Requirements Power Outage Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 4: Table Of Contents

    Cisco IP Phone Installation C H A P T E R 4 Verify the Network Setup Enable Autoregistration for Phones Install Cisco IP Phone Set Up Phone from Setup Menus Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 5: Table Of Contents

    Set TFTP Server 1 Field Set TFTP Server 2 Field Set Up Phone to Use DHCP Set Up Phone to Not Use DHCP Phone Startup Verification Configure Phone Services for Users Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 6: Table Of Contents

    Secure the Phone with a Cable Lock External Speakers and Microphone Headsets Audio Quality Analog Headsets Enable Wideband on Analog Headsets Enable Wideband Codec on Analog Headsets Wired Headsets Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 7: Table Of Contents

    Install Bracket Adjust the Handset Rest Cisco IP Phone Administration P A R T I V Cisco IP Phone Security C H A P T E R 1 0 Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 8: Table Of Contents

    Install Authentication Server Root Certificate Set Up ACS User Account and Install Certificate PEAP Setup Before You Begin Enable PEAP Authentication Wireless LAN Security Cisco IP Phone Administration Page Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager viii...

  • Page 9

    Cisco IP Phone User Support Telephone Features Feature Buttons and Softkeys Phone Feature Configuration Set Up Phone Features for all Phones Set Up Phone Features for a Group of Phones Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 10: Table Of Contents

    Set Park Monitoring Parameters for Directory Numbers Set Up Park Monitoring for Hunt Lists Set Up the Audio and Video Port Range Set up Cisco IP Manager Assistant Set up Visual Voicemail Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 11

    C H A P T E R 1 4 Cisco IP Phone Status Display Model Information Window Model Information Fields Display Status Menu Display Status Messages Window Status Messages Fields Display Network Information Screen Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 12: Table Of Contents

    Phone Cannot Connect to TFTP Server Phone Cannot Connect to Server Phone Cannot Connect Using DNS Cisco Unified Communications Manager and TFTP Services Are Not Running Configuration File Corruption Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 13: Table Of Contents

    Phone Does Not Recognize DTMF Digits or Digits Are Delayed Troubleshooting Procedures Check TFTP Settings Determine DNS or Connectivity Issues Check DHCP Settings Create New Phone Configuration File Identify 802.1X Authentication Problems Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager xiii...

  • Page 14: Table Of Contents

    Cisco IP Phone Cleaning International User Support C H A P T E R 1 7 Unified Communications Manager Endpoints Locale Installer International Call Logging Support Language Limitation Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 15

    Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.

  • Page 16

    Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 17: Related Documentation, Cisco Ip Phone 8800 Series Documentation, Cisco Unified Communications Manager Documentation

    Cisco Unified Communications Manager release. Navigate from the following documentation URL: http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/ tsd-products-support-series-home.html Cisco Business Edition 6000 Documentation Refer to the Cisco Business Edition 6000 Documentation Guide and other publications that are specific to your Cisco Business Edition 6000 release. Navigate from the following URL: http://www.cisco.com/c/en/us/support/unified-communications/business-edition-6000/ tsd-products-support-series-home.html...

  • Page 18: Cisco Product Security Overview

    This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.

  • Page 19: New And Changed Information

    All new features have been added to Telephone Features, on page 170. All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Table 1: Cisco IP Phone 8800 Administration Guide Revisions for Firmware Release 11.5(1)SR1...

  • Page 20

    Cisco Unified Communications Manager Phone Feature Configuration, on page 188 New Information for Firmware Release 11.5(1) Table 2: Cisco IP Phone 8800 Administration Guide revisions for Firmware Release 11.5(1). Revision Updated Section Enhanced line mode is supported. Set Up Additional Line Keys, on page 241 Features Available in Enhanced Line Mode, on page Do Not Disturb (DND) was updated for new display.

  • Page 21

    All new features have been added to Telephone Features, on page 170. All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Table 3: Cisco IP Phone 8800 Administration Guide Revisions for Firmware Release 11.0...

  • Page 22: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager

    Added for Application Dial Rule support • Application Dial Rules, on page 78 Added for Line Text Label • Set the Label for a Line, on page 224. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 23

    P A R T About the Cisco IP Phone • Technical Details, page 7 • Cisco IP Phone Hardware, page 23...

  • Page 25

    • Phone Behavior on a Network with Two Network Routers, page 22 Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the Cisco IP Phone 8800 Series. Table 4: Physical and Operating Specifications...

  • Page 26

    Note conductors. Distance requirements As supported by the Ethernet Specification, the maximum cable length between each Cisco IP Phone and the switch is assumed to be 330 feet (100 meters). Cable Specifications The following information lists the cable specifications: • RJ-9 jack (4-conductor) for handset and headset connection •...

  • Page 27

    Cable Specifications • The network port is the 10/100/1000 SW port on the Cisco IP Phone. • The computer (access) port is the 10/100/1000 PC port on the Cisco IP Phone. Network Port Connector The following table describes the network port connector pinouts.

  • Page 28

    BI stands for bidirectional, while DA, DB, DC, and DD stand for Data A, Data B, Data C, and Data D respectively. Phone Power Requirements The Cisco IP Phone can be powered with external power or with Power over Ethernet (PoE). A separate power supply provides external power. The switch can provide PoE through the phone Ethernet cable. Note When you install a phone that is powered with external power, connect the power supply before you connect the Ethernet cable to the phone.

  • Page 29: Power Reduction

    Power Reduction You can reduce the amount of energy that the Cisco IP Phone consumes by using Power Save or EnergyWise (Power Save Plus) mode. Power Save In Power Save mode, the backlight on the screen is not lit when the phone is not in use.

  • Page 30: Power Negotiation Over Lldp

    XML file. Power Negotiation Over LLDP The phone and the switch negotiate the power that the phone consumes. Cisco IP Phone operates at multiple power settings, which lowers power consumption when less power is available. After a phone reboots, the switch locks to one protocol (CDP or LLDP) for power negotiation. The switch locks to the first protocol (containing a power Threshold Limit Value [TLV]) that the phone transmits.

  • Page 31

    Hypertext Transfer Protocol with the SSL/TLS protocol and HTTPS support have two to provide encryption and secure identification of servers. URLs configured. Cisco IP Phones that support HTTPS choose the HTTPS URL. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 32

    LLDP is a standardized network discovery protocol (similar The Cisco IP Phone supports (LLDP) to CDP) that is supported on some Cisco and third-party LLDP on the PC port. devices. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 33

    Cisco Unified Communications Manager or Media Gateway in operation. Some SIP endpoints may allow configuration of these parameters on the endpoint itself. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 34

    UDP is a connectionless messaging protocol for delivery of UDP is used only for RTP streams. data packets. SIP signaling on the phones do not support UDP. Related Topics 802.1X Authentication, on page 156 Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 35: Vlan Interaction

    VLANs for carrying: • Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC that connects to the switch through the computer (access) port of the IP...

  • Page 36: Cisco Unified Communications Manager Express Interaction

    Cisco Unified Communications Manager release. If the Cisco IP Phone model that you want to configure does not appear in the Phone Type drop-down list Note in Cisco Unified Communications Manager Administration, install the latest support patch for your version of Cisco Unified Communications Manager from Cisco.com.

  • Page 37: Phone Startup Overview

    Ethernet cable that is attached to the phone. 2 (For the Cisco IP Phone 8861 and 8865 in a wireless LAN only) Scan for an access point. The Cisco IP Phone 8861 and 8865 scans the RF coverage area with the radio. The phone searches the network profiles and scans for access points that contain a matching SSID and authentication type.

  • Page 38: External Devices

    Communications Manager 8.5 and later supports the ITL file. 9 Access a TFTP server. In addition to assigning an IP address, the DHCP server directs the Cisco IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone;...

  • Page 39: Usb Port Information

    USB Port Information The Cisco IP Phones 8851, 8851NR, 8861, 8865, and 8865NR support a maximum of five devices that connect to each USB port. Each device that connects to the phone is included in the maximum device count. For example, your phone can support five USB devices on the side port and five additional standard USB devices on the back port.

  • Page 40: Phone Behavior During Times Of Network Congestion

    Phone Behavior on a Network with Two Network Routers The Cisco IP Phone 8800 Series uses a firewall to provide protection against cyber intrusions, such as a man-in-the-middle attack. This firewall cannot be disabled. But it could stop traffic on a phone, if you configure your network with two network routers in the same subnet and with IP redirect.

  • Page 41: Cisco Ip Phone Hardware

    IP telephony features, including access to network information and services, and customizable features and services. The Cisco IP Phone 8811 has a grayscale LCD screen. The Cisco IP Phones 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR have a 24-bit color LCD screen.

  • Page 42

    • L16 • Opus • iSAC Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might cause Caution interference. For more information, see the manufacturer’s documentation of the interfering device. Cisco IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access.

  • Page 43: Cisco Ip Phone 8811

    IP phones. You can also obtain statistics about an active call or firmware versions on the phone. To function in the IP telephony network, the Cisco IP Phone must connect to a network device, such as a Cisco Catalyst switch. You must also register the Cisco IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

  • Page 44: Cisco Ip Phones 8841 And 8845

    Analog headset connection (optional). connection. IEEE 802.3at power enabled. The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phones 8841 and 8845 The following section describe the attributes of the Cisco IP Phones 8841 and 8845.

  • Page 45: Cisco Ip Phones 8851 And 8851nr

    Network port (10/100/1000 SW) connection. Analog headset connection (optional). IEEE 802.3at power enabled. The Cisco IP Phone 8841 and 8845 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phones 8851 and 8851NR The following section describe the attributes of the Cisco IP Phones 8851 and 8851NR.

  • Page 46: Phone Connections

    Cisco IP Phones 8851 and 8851NR The Cisco IP Phone 8851NR does not support Bluetooth. Otherwise, the Cisco IP Phone 8851 and Cisco Note IP Phone 8851NR support the same features. Phone Connections Connect your phone to the corporate IP telephony network as shown in the following diagram.

  • Page 47: Cisco Ip Phones 8861, 8865, And 8865nr

    For example, your phone can support five USB devices (such as two Cisco IP Phone 8800 Key Expansion Modules, one headset, one hub, and one other standard USB device) on the side port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.

  • Page 48: Buttons And Hardware

    For example, your phone can support five USB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.

  • Page 49

    Return to the previous screen or menu. Back Release Navigation cluster Navigation ring and Select button—Scroll through menus, highlight items and select the highlighted item. Release End a connected call or session. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 50: Softkey, Line, And Feature Buttons

    Green, steady—Active call or two-way intercom call • Green, flashing—Held call • Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged into a Hunt Group Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 51: Terminology Difference

    Terminology Difference The following table highlights some of the differences in terminology found in the Cisco IP Phone 8800 Series User Guide, the Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager, and the Cisco Unified Communications Manager Administration Guide.

  • Page 52

    Terminology Difference Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 53: Cisco Ip Phone Installation

    P A R T Cisco IP Phone Installation • Cisco IP Phone Installation, page 37 • Cisco Unified Communications Manager Phone Setup, page 67 • Self Care Portal Management, page 79...

  • Page 55

    When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, see the documentation for your particular Cisco Unified Communications Manager release.

  • Page 56: Enable Autoregistration For Phones

    Cisco Unified Communications Manager Administration to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls. Before you install the Cisco IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.

  • Page 57: Install Cisco Ip Phone

    Phone Addition Methods, on page 70 Install Cisco IP Phone After the phone connects to the network, the phone startup process begins, and the phone registers with Cisco Unified Communications Manager. To finish installing the phone, configure the network settings on the phone depending on whether you enable or disable DHCP service.

  • Page 58

    Step 5 Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the computer port on the Cisco IP Phone. You can connect another network device later if you do not connect one now. Use Category 3, 5, 5e, or 6 cabling for 10 Mbps connections; Category 5, 5e, or 6 for 100 Mbps connections;...

  • Page 59: Set Up Phone From Setup Menus

    Cisco IP Phone over an ethernet network. ◦ WiFi Client Setup: The menu items in this submenu provide configuration options to configure the Cisco IP Phone with the wireless local area network (WLAN). Wi-Fi is only supported on Cisco IP Phone 8861 and 8865.

  • Page 60: Apply Phone Password

    The period that follows the leftmost digits is automatically inserted. • To enter a colon for an IPv6 address, press * on the keypad. The Cisco IP Phone provides several methods to reset or restore option settings, if necessary. Note...

  • Page 61: Set Up Wireless Lan

    Set up Wireless LAN Before you set up a wireless LAN, check to see that your phone supports wireless use. The Cisco IP Phone 8861 and 8865 support a wireless LAN deployment. The Cisco IP Phone 8865NR does not support a wireless LAN.

  • Page 62: Set Up Wireless Lan From Phone

    Set Up Wireless LAN from Phone Before the Cisco IP Phone can connect to the WLAN, you must configure the network profile for the phone with the appropriate WLAN settings. You can use the Network setup menu on the phone to access the Wi-Fi client setup submenu and set up the WLAN configuration.

  • Page 63

    For more information about the IPv6 address fields, see Set Up IPv6, on page MAC address Unique Media Access Control (MAC) Display only. Cannot configure. address of the phone. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 64: Set Wlan Authentication Attempts

    You can apply WLAN Authentication Attempts to individual phones, to a pool of phones, or to all of the Wi-Fi phones in your network. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 65: Enable Wlan Prompt Mode

    You can configure a Wi-Fi profile and then assign the profile to the phones that support Wi-Fi. The profile contains the parameters required for phones to connect to the Cisco Unified Communications Manager with Wi-Fi. When you create and use a Wi-Fi profile, you or your users do not need to configure the wireless network for individual phones.

  • Page 66

    Set up Wireless LAN Procedure Step 1 In the Cisco Unified Communications Administration, select Device > Device Settings > Wireless LAN Profile. Step 2 Click Add New. Step 3 In the Wireless LAN Profile Information section, set the parameters: • Name—Enter a unique name for the Wi-Fi profile. This name displays on the phone.

  • Page 67: Set Up A Wi-fi Group

    Step 5 Click Save. Configure Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco IP Phone after you install the phone on the network: • IP address Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 68

    Display only. Cannot configure. (MAC) address of the phone. Domain Name Name of the Domain Name System Set Domain Name Field, on (DNS) domain in which the phone page resides. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 69

    If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 70: Load Server

    TFTP Server 1 or TFTP Server 2 to obtain configuration files. The Load Server option does not provide management of the process and of the files, such as file transfer, compression, or deletion. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 71

    Configure Network Settings The Load Server is configured from the Enterprise Phone Configuration window. From Cisco Unified Communications Manager Administration, choose Device > Phone >Enterprise Phone Configuration. Set Up IPv4 The following table describes the IPv4 Setup menu options. Table 12: IPv4 Setup Menu Options...

  • Page 72

    2 Any manually assigned IPv6 servers 3 DHCP assigned TFTP servers 4 DHCPv6 assigned TFTP servers For information about the CTL and ITL Note files, see the Cisco Unified Communications Manager Security Guide. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 73

    This field is editable if DHCP is Released enabled. If you wish to remove the phone from the VLAN and release the IP address for reassignment, set this option to Yes and press Apply. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 74

    Note that this can only be done once in an address. Before IPv6 setup options can be configured on your device, IPv6 must be enabled and configured in Cisco Unified Communication Administration. The following device configuration fields apply to IPv6 configuration: •...

  • Page 75

    IPv6 TFTP Server 2 (Optional) Displays the secondary IPv6 TFTP server used if the primary IPv6 TFTP server is unavailable or allows the user to set a new secondary TFTP server. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 76

    To access the IPv6 settings menu, perform one of the following actions: • With Wi-Fi disabled on the Cisco Unified Communications Manager: navigate to Ethernet Setup > IPv6 setup. • With Wi-Fi enabled on the Cisco Unified Communications Manager: navigate to Wi-Fi client Setup > IPv6 setup. Step 4 To enter IPv6 addresses: a) Click in an input field.

  • Page 77: Set Domain Name Field

    Ensure that the Admin VLAN ID option is set. Step 2 Scroll to the PC VLAN option and press Edit. Step 3 Enter a new PC VLAN setting. Step 4 Press Apply. Step 5 Press Save. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 78: Set Sw Port Setup Field

    Set WLAN Sign In Access Field Procedure Step 1 Scroll to the Wireless Sign In option, and use the toggle switch to change the setting between on and off. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 79: Set Ssid Field

    User Certificate. • PEAP(MSCHAPV2): Protected Extensible Authentication Protocol authentication exchanges a username and cryptographically secure password with a RADIUS server in the network. PEAP is a Cisco proprietary version of EAP. PEAP supports WPA and WPA2. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 80: Set 802.11 Mode Field

    • PEAP-MSCHAPV2 and PEAP-GTC: Protected Extensible Authentication Protocol authentication exchanges a username and cryptographically secure password with a RADIUS server in the network. PEAP is a Cisco proprietary version of EAP. PEAP supports WPA and WPA2. Step 2 Click Apply.

  • Page 81: Set Ip Address Field

    Scroll to the appropriate DNS Server option, press Select, and enter a new DNS server IP address. Step 3 Press Apply. Step 4 If multiple DNS Servers can be configured, repeat Steps 2 and 3 as needed to assign backup DNS servers. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 82: Set Alternate Tftp Field

    Press Apply and then press Save. Set Up Phone to Use DHCP To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco IP Phone and direct the phone to a TFTP server, perform these steps:...

  • Page 83: Set Up Phone To Not Use Dhcp

    Press Apply. Phone Startup Verification After the Cisco IP Phone has power connected to it, the phone begins the startup diagnostic process by cycling through the following steps. 1 The Feature and Session buttons flash amber and then green in sequence during the various stages of bootup as the phone checks the hardware.

  • Page 84: Configure Phone Services For Users

    Configure Phone Services for Users You can give users access to Cisco IP Phone Services on the IP phone. You can also assign a button to different phone services. These services comprise XML applications and Cisco-signed Java midlets that enable the display of interactive content with text and graphics on the phone.

  • Page 85: Cisco Unified Communications Manager Phone Setup

    Application Dial Rules, page 78 Set Up Cisco IP Phone If autoregistration is not enabled and the phone does not exist in the Cisco Unified Communications Manager database, you must configure the Cisco IP Phone in Cisco Unified Communications Manager manually. Some tasks in this procedure are optional, depending on your system and user needs.

  • Page 86

    Define the Common Phone Profile. Select Device > Device settings > Common Phone Profile. Common phone profiles provide data that the Cisco TFTP server requires, as well as common phone settings, such as Do Not Disturb and feature control options.

  • Page 87

    Step 13 Add user information by configuring required fields. An asterisk (*) next to the field name indicates a required field; for example, User ID and last name. This step adds user information to the global directory for Cisco Unified Communications Manager.

  • Page 88: Determine Phone Mac Address

    • Display the web page for the phone and click Device Information. Phone Addition Methods After you install the Cisco IP Phone, you can choose one of the following options to add phones to the Cisco Unified Communications Manager database.

  • Page 89: Add Phones Individually

    Phone Addition Methods Add Phones Individually Collect the MAC address and phone information for the phone that you will add to the Cisco Unified Communications Manager. Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Phone. Step 2 Click Add New.

  • Page 90: Add Users To Cisco Unified Communications Manager

    Cisco Unified Communications Manager Documentation, on page xvii Add a User from an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize the LDAP directory to the Cisco Unified Communications Manager on which you are adding the user and the user phone.

  • Page 91: Add User Directly To Cisco Unified Communications Manager

    Example: 26640 (John Doe’s internal company telephone number) Step 4 Click Save. Add User to End User Group To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps: Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 92: Associate Phones With Users

    The list of search results does not display users that already belong to the user group. Step 7 Choose Add Selected. Associate Phones with Users You associate phones with users from the Cisco Unified Communications Manager End User window. Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User.

  • Page 93: Survivable Remote Site Telephony

    When failover occurs, the user receives an alert message on the phone. For more information about supported firmware and Survivable Remote Site Telephony, see Cisco Unified Survivable Remote Site Telephony Compatibility Information page on Cisco.com (http://www.cisco.com/c/...

  • Page 94

    Calls remain on hold indefinitely. Remote Hold Calls appear as Local Hold calls. Meet Me The Meet Me softkey does not display. PickUp The softkey causes no action. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 95: Enhanced Survivable Remote Site Telephony

    Site Telephony(SRST), E-SRST supports the following: • Shared-Line • Busy-Lamp-Field (BLF) • Video Calls For more information about supported firmware and Survivable Remote Site Telephony, see Cisco Unified Survivable Remote Site Telephony Compatibility Information page on Cisco.com (http://www.cisco.com/c/ en/us/support/unified-communications/unified-survivable-remote-site-telephony/ products-device-support-tables-list.html).

  • Page 96: Application Dial Rules

    • Number of Digits This required field comprises the initial digits of the directory numbers to which you want to apply this application dial rule. • Total Digits to be Removed This required field comprises the number of digits that you want Cisco Unified Communications Manager to remove from directory numbers that apply to this dial rule.

  • Page 97: Self Care Portal Management

    Self Care Portal. Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group.

  • Page 98: Set Up User Access To The Self Care Portal

    In the Self Care Portal area, set the Self Care Portal Default Server field. Step 3 Enable or disable the parameters that the users can access in the portal. Step 4 Select Save. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 99: Hardware And Accessory Installation

    P A R T Hardware and Accessory Installation • Cisco IP Phone Accessories, page 83 • Cisco IP Phone Key Expansion Module, page 93 • Wall Mounts, page 109...

  • Page 101: Cisco Ip Phone Accessories

    Headsets, page 85 Accessory Support The following table lists the accessories supported by the Cisco IP Phones 8800 series. An “X” indicates support for a particular phone model and a dash (-) indicates no support. Table 15: Accessory Support for the Cisco IP Phones 8800 Series...

  • Page 102: Connect The Footstand

    Adjust the angle of the phone. Secure the Phone with a Cable Lock You can secure your phone with a laptop cable lock up to 20 mm wide. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 103: External Speakers And Microphone

    (cell) phones and two-way radios, some audio noise or echo may still occur. Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds; for example, electric lights, electric motors, or large PC monitors.

  • Page 104: Audio Quality

    Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective, and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers are reported to perform well with Cisco IP Phones.

  • Page 105: Enable Wideband Codec On Analog Headsets

    Wired Headsets You can use the wired headset with all of the features on the Cisco IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the earpiece volume and to mute the speech path from the headset microphone.

  • Page 106: Disable Wired Headset

    Press the Headset button on the phone to place and answer calls using the headset. Disable Wired Headset You can disable the headset by using Cisco Unified Communications Manager Administration. If you do so, you also disable the speakerphone. Procedure Step 1 To disable the headset from Cisco Unified Communications Manager Administration, choose Device >...

  • Page 107: Disable Usb Headset

    Check the corresponding Override Common Settings parameter in the configuration window. Wireless Headsets You can use a wireless headset with the Cisco IP Phone. The Cisco website provides information about wireless headsets that work with your IP phone. Go to the following URL: http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html See the wireless headset documentation for information about connecting the headset and using the features.

  • Page 108: Bluetooth Wireless Headsets

    The Cisco IP Phone uses a shared key authentication and encryption method to connect with headsets. The Cisco IP Phone can connect with up to 50 headsets, one at a time. The last connected headset is used as the default. Pairing is typically performed once for each headset.

  • Page 109: Enable Bluetooth Wireless Headset

    Headsets Cisco IP Phone 8811, 8841, 8851NR, and 8865NR do not support Bluetooth wireless headsets. These hands-free features apply to Bluetooth wireless headsets that are used with the Cisco IP Phone 8845, 8851, 8861 and 8865: • Answer a call •...

  • Page 110

    Headsets Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 111

    Cisco IP Phone Key Expansion Module Setup Overview The Cisco IP Phone 8800 Key Expansion Module adds extra line appearances, speed dials, or programmable buttons to the phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons The following table lists the phones and the number of key expansion modules that each model supports.

  • Page 112

    • Back USB: Fast charging, Supports up to 2.1A/10.5W charging Note When you attach more than one key expansion module to the Cisco IP Phone 8861, 8865, and 8865NR, the fast-charge feature that uses the back USB port is not supported. In this scenario, the back port will slow-charge the device.

  • Page 113

    3 KEM Supported Supported Supported Supported supported supported Applicable supported supported 1 KEM Supported Supported Supported Supported + tablet supported supported supported supported supported charging Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 114

    Step 2 If installed, remove the footstand from the phone. Step 3 Locate the accessory connector covers on the side of the phone. This diagram shows the location. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 115

    Position the phone so that the front of the phone faces up. Step 6 Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP Phone. a) Align the spine connector with the accessory connector ports.

  • Page 116

    Connect the other end of the spine connector to the key expansion module as shown as shown in this diagram. a) Align the spine connector with the key expansion module accessory connector ports. b) Firmly press the key expansion module into the spine connector. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 117

    Make sure that the screws are fully inserted into the phone and Note tightened. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 118

    Locate the accessory connector covers on the side of the phone. This diagram shows the location. Step 4 Remove the two accessory connector covers, as shown in the diagram. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 119

    Position the phone so that the front of the phone faces up. Step 6 Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP Phone. a) Align the spine connector with the accessory connector ports.

  • Page 120

    Connect the other end of the spine connector to the key expansion module as shown in this diagram. a) Align the spine connector with the key expansion module accessory connector ports. b) Firmly press the key expansion module into the spine connector. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 121

    Step 9 Use a third key expansion module spine connector to connect the third key expansion module to the second (middle) key expansion module. This figure shows a Cisco IP Phone with three key expansion modules attached. Step 10 Use a screwdriver to fasten the screws into the phone and into each key expansion module.

  • Page 122

    Set Up Key Expansion Module in Cisco Unified Communications Manager Administration During the Key Expansion Module setup, you can configure the KEM to display on one-column or two-column mode. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 123

    In two-column mode, each of the buttons on the left and right of the screen is assigned to different lines. In this configuration, the Key Expansion Module displays 18 lines on page 1, and 18 lines on page 2. The following graphic shows the two-column mode. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 124

    The Find and List Phones window appears with a list of phones that match your search criteria. Step 3 Click the phone that you want to configure for the Cisco IP Phone 8800 Key Expansion Module. The Phone Configuration window appears.

  • Page 125

    Enter ? to see all available commands and options. Step 4 Use the applicable commands and options to find the desired KEM information. Step 5 To exit debug mode, press Ctrl-C. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 126

    Troubleshoot the Key Expansion Module Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 127: Wall Mount Options

    IP Phone 8845, 8865, and 8865NR. The PID is CP-8800-VID-WMK=. • Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM: The kit is installed on the Cisco IP Phone 8851, 8851NR, and 8861 with one attached Cisco IP Phone 8800 Key Expansion Module. The PID is...

  • Page 128

    Non-Lockable Wall Mount Components The following figure shows the components of the Cisco IP Phone 8800 Series Wall Mount Kit. Figure 2: Components The package contains the following items: • One phone bracket • One wall bracket • Four #8-18 x 1.25-inch Phillips-head screws with four anchors •...

  • Page 129

    Screw the anchor clockwise into the wall until it is seated flush. e) Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 130

    Secure the phone bracket to the IP phone with the self-tapping screws, using the #1 Phillips-head screwdriver. d) Reattach the cords and seat them in the clips that are incorporated into the phone body. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 131

    PC port. d) (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 132

    The phone and wall bracket openings together form circular openings with room for one cable per opening. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 133

    Remove the Phone from the Non-Lockable Wall Mount The wall bracket has two tabs that lock the kit together. Use the following illustration to locate the tabs. Figure 9: Tab Location Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 134

    Non-Lockable Wall Mount Components for Phone with Key Expansion Module This section describes how to install the Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM on a phone when the phone is connected to a Key Expansion Module.

  • Page 135

    Non-Lockable Wall Mount Components for Phone with Key Expansion Module The following figure shows the phone with the wall mount kit from the side. The following figure shows the components of the Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM.

  • Page 136

    Screw the anchor clockwise into the wall until it is seated flush. e) Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 137

    Secure the phone bracket to the IP phone with the self-tapping screws using a #1 Philips-head screwdriver. d) Reattach the cords and seat them in the clips that are incorporated into the phone body. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 138

    (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Step 4 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 139

    Remove the Phone and Key Expansion Module from the Non-Lockable Wall Mount The wall bracket has two tabs that lock the kit together. Use the following illustration to locate the tabs. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 140

    Lift the phone to release it from the wall bracket. Pull the phone toward you. Lockable Wall Mount Components for Phone This section describes how to install a wall mount for the Cisco IP Phone 8845, 8865, and 8865NR. Figure 11: Wall Mount Kit for Single Phone Assembly...

  • Page 141: Install Bracket

    Using a #2 Phillips-head screwdriver, carefully center the anchor over the pencil mark and press the anchor into the wall. c) Screw the anchor clockwise into the wall until it is seated flush. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 142

    Attach the phone bracket by inserting the tabs into the mounting tabs on the phone. The phone ports should be accessible through the holes in the bracket. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 143

    Attach the Ethernet cable to the 10/100/1000 SW network port and wall jack. If you are connecting a network device (such as a computer) to the phone, attach the cable to the 10/100/1000 Computer (PC access) port. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 144

    Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Ensure that the power cord and any other cable that does not terminate in the wall behind the Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 145: Adjust The Handset Rest

    If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 146

    Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 147: Cisco Ip Phone Administration

    P A R T Cisco IP Phone Administration • Cisco IP Phone Security, page 131 • Cisco IP Phone Customization, page 161 • Phone Features and Setup, page 169 • Corporate and Personal Directory, page 247...

  • Page 149: Security Enhancements For Your Phone Network

    The phone can only store a limited number of Identity Trust List (ITL) files. You need to limit the number of ITL files that the Cisco Unified Communications Manager can push to the phone. For more information, see the Security Guide for Cisco Unified Communications Manager .

  • Page 150: Supported Security Features

    This menu also lets you update or remove an LSC. The phones use the phone security profile, which defines whether the device is nonsecure or secure. For information about applying the security profile to the phone, see the documentation for your particular Cisco Unified Communications Manager release.

  • Page 151

    Determines whether a secure connection between the phone and a Cisco Unified Communications Manager should occur; and, if necessary, creates a secure signaling path between the entities by using TLS protocol. Cisco Unified Communications Manager does not register phones unless it can authenticate them.

  • Page 152

    • Disabling access to web pages for a phone • Disabling Bluetooth Accessory Port 802.1X Authentication The Cisco IP Phone can use 802.1X authentication to request and gain access to the network. 802.1X Authentication, on page 156 for more information.

  • Page 153

    The Security Setup menu provides information about various security settings. The menu also provides access to the Trust List menu and indicates whether the CTL or ITL file is installed on the phone. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 154

    802.1X Authentication Allows you to enable 802.1X authentication for 802.1X Authentication, on page 156. this phone. Related Topics Cisco Unified Communications Manager Documentation, on page xvii Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 155: Set Up Locally Significant Certificate

    From the phone, press Applications and choose Admin Settings > Security Setup. Note You can control access to the Settings menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. Step 3 Choose LSC and press Select or Update.

  • Page 156: Enable Fips Mode

    When a phone is configured as secure (encrypted and trusted) in Cisco Unified Communications Manager, it can be given a “protected” status. After that, if desired, the protected phone can be configured to play an indication tone at the beginning of a call: •...

  • Page 157: Secure Conference Call Identification

    1 A user initiates the conference from a secure phone. 2 Cisco Unified Communications Manager assigns a secure conference bridge to the call. 3 As participants are added, Cisco Unified Communications Manager verifies the security mode of each phone and maintains the secure level for the conference.

  • Page 158: Secure Phone Call Identification

    A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones.

  • Page 159: Wlan Security

    Note In the Cisco ACS, by default, the PAC expires in one week. If the phone has an expired PAC, authentication with the RADIUS server takes longer while the phone gets a new PAC. To avoid PAC provisioning delays, set the PAC expiration period to 90 days or longer on the ACS or RADIUS server.

  • Page 160

    AP and phone. But the EAP username and password that are used for authentication must be entered on each phone. To ensure that voice traffic is secure, the Cisco IP Phone supports WEP, TKIP, and Advanced Encryption Standards (AES) for encryption. When these mechanisms are used for encryption, both the signalling SIP packets and voice Real-Time Transport Protocol (RTP) packets are encrypted between the AP and the Cisco IP Phone.

  • Page 161

    The following table provides a list of authentication and encryption schemes that are configured on the Cisco Aironet APs that the Cisco IP Phone supports. The table shows the network configuration option for the phone that corresponds to the AP configuration.

  • Page 162: Set Up Authentication Mode

    RADIUS server. The maximum length of the username or password entry is 32 characters. To set up the username and password in Wireless Security Credentials, follow these steps: Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 163: Pre-shared Key Setup

    When using Auto (AKM) for WPA Pre-shared key or WPA2 Pre-shared key authentication, you must configure a Passphrase/Pre-shared key in the Wireless Security Credentials area. Pre-Shared Key Formats The Cisco IP Phone supports ASCII and hexadecimal formats. You must use one of these formats when setting up a WPA Pre-shared key: Hexadecimal For hexadecimal keys, you enter 64 hex digits (0-9 and A-F);...

  • Page 164: Wireless Encryption

    Shared Key + WEP, you must enter an ASCII or hexadecimal WEP Key. The WEP Keys for the phone must match the WEP Keys assigned to the access point. Cisco IP Phone and Cisco Aironet Access Points support both 40-bit and 128-bit encryption keys.

  • Page 165: Eap-tls Authentication Certificates

    To verify the Cisco ACS certificate, a trusted subordinate certificate (if any) and root certificate (created from a CA) on the Cisco ACS server must be exported and installed on the phone. These certificates are part of the trusted certificate chain used to verify the trust of the certificate from the ACS server.

  • Page 166: Install Eap-tls Authentication Certificates

    Set Date and Time EAP-TLS uses certificate-based authentication that requires the internal clock on the Cisco IP Phone to be set correctly. The date and time on the phone might change when it is registered to Cisco Unified Communications Manager.

  • Page 167: Export And Install Certificates On Acs

    Use this method to export the CA certificate from the ACS server that signed the user-installed certificate or ACS certificate. To export the CA certificate using the Microsoft Certificate Services web page, follow these steps. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 168: Export Ca Certificate From Acs Using Internet Explorer

    Send the CSR text by e-mail or another method determined by your CA administrator. The following steps describe the basic CSR approval process on the CA web page. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 169: Install Authentication Server Root Certificate

    At the Advanced Certificate Request page, select Submit a certificate request by using a base-64-encoded PKCS CMC. Step 7 Copy the certificate data from the Cisco Unified Wireless IP Phone and paste it in the Saved Request text box, then click Submit. Step 8 After the CSR is approved, the certificate must be exported in a DER encoded format and sent to the original requestor.

  • Page 170: Peap Setup

    Wireless LAN Security Cisco phones that support Wi-Fi have more security requirements and require extra configuration. These extra steps include installing certificates and setting up security on the phones and on the Cisco Unified Communications Manager. For additional information, see Security Guide for Cisco Unified Communications Manager.

  • Page 171: Cisco Ip Phone Administration

    Supported Security Features Cisco IP Phone Administration Page Cisco phones that support Wi-Fi have special web pages that are different from the pages for other phones. You use these special web pages for phone security configuration when Simple Certificate Enrollment Protocol (SCEP) is not available.

  • Page 172

    , choose Phone Information, and then scroll to the IPv4 address field. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco IP Phone: https://<IP_address>:8443 Step 3 Enter the password in the Password field.

  • Page 173

    • In the Specify Date & Time fields, select the month, day, year, hour, minute, and second using the menus and click Set Phone to Specific Date & Time. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 174

    • SHA-1 or SHA-256 fingerprint of the root CA certificate for the SCEP server The Cisco IOS Registration Authority (RA) serves as a proxy to the SCEP server. The SCEP client on the phone use the parameters that are downloaded from Cisco Unified Communication Manager. After you configure the parameters, the phone sends a SCEP getcs request to the RA and the root CA certificate is validated using the defined fingerprint.

  • Page 175

    Support for 802.1X authentication requires several components: • Cisco IP Phone: The phone initiates the request to access the network. Cisco IP Phones contain an 802.1X supplicant. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.

  • Page 176

    • Authenticated: Indicates that the phone is authenticated. • Held: Indicates that the authentication process is in progress. Protocol: Displays the EAP method that is used for 802.1x authentication (can be EAP-FAST or EAP-TLS). Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 177

    Press Applications Step 2 Choose Admin settings > Security setup > 802.1X Authentication Step 3 Set the Device Authentication option: • Yes • No Step 4 Press Apply. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 178

    Supported Security Features Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 179

    The phone ships with three ring tones that are implemented in hardware: Sunshine, Chirp, Chirp1. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named Ringlist.xml) that describes the ring list options that are available at your site, exist in the TFTP...

  • Page 180

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that appears on the Ring Type menu on a phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.

  • Page 181

    Cisco Unified Communications Manager Administration (Device > Device Settings > Common Phone Profile). When this check box is unchecked, the wallpaper menu does not display on the phone. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 182

    Custom Background File Formats, on page 164. Step 2 Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Unified Communications Manager: Desktops/800x480x24 The file name and subdirectory parameters are case sensitive. Be sure to use the forward slash “/”...

  • Page 183

    If you are manually creating the directory structure and the List.xml file, you must ensure that the directories and files can be accessed by the user\CCMService, which is used by the TFTP service. For more information, see the documentation for your particular Cisco Unified Communications Manager release.

  • Page 184

    Set the Advertise G.722 and iSAC Codec field The default value of this enterprise parameter is True, which means that all Cisco IP Phone Models that register to this Cisco Unified Communications Manager advertise G.722 to Cisco Unified Communications Manager.

  • Page 185

    • Specifying the URL of the idle display XML service: ◦ For a single phone: Idle field in the Phone Configuration window in Cisco Unified Communications Manager Administration. ◦ For multiple phones simultaneously: URL Idle field in the Enterprise Parameters Configuration window, or the Idle field in the Bulk Administration Tool (BAT) •...

  • Page 186

    Customize Dial Tone • Outside • Inside • Default Step 6 Select Save. Step 7 Restart your phones. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 187

    Video Transmit Resolution Setup, page 245 Phone Features and Setup Overview After you install Cisco IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.

  • Page 188

    The following table includes a list of supported telephony features, many of which you can configure by using Cisco Unified Communications Manager Administration. For information about using most of these features on the phone, see Cisco IP Phone 8800 Series User Guide. Feature Buttons and Softkeys, on page 186 for a list of features that can be configured as programmable buttons and dedicated softkeys and feature buttons.

  • Page 189

    When users press an idle BLF Assisted Directed Call Park button for an active call, the active call is parked at the Direct Park slot associated with the Assisted Directed Call Park button. See assisted directed call park in the documentation for your particular Cisco Unified Communications Manager release. Audible Message Waiting Indicator...

  • Page 190

    Call Forward All Loop Prevention Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 191

    You can configure an audio and visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group. See call pickup information in the documentation for your particular Cisco Unified Communications Manager release. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 192

    When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.

  • Page 193

    Set Up cBarge, on page 241. Charge a Mobile Device Allows a user to charge a mobile device by connecting it to the USB port of the Cisco IP Phone. See Cisco IP Phone 8800 Series User Guide. Cisco Extension Mobility Allows users access to their Cisco IP Phone configuration such as line appearances, services, and speed dials from a shared Cisco IP Phone.

  • Page 194

    Feature Description and more information Cisco Unified Video Advantage (CUVA) Allows users to make video calls by using a Cisco IP Phone, a personal computer, and a video camera. Configure the Video Capabilities parameter in the Product Specific Configuration Note Layout section in Phone Configuration.

  • Page 195

    Enhanced Line Mode Enable Enhanced Line Mode to use the buttons on both sides of the phone screen as line keys. Set Up Additional Line Keys, on page 241 Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 196

    A hunt group is also known as a line group. See hunt group and routing plans information in the documentation for your particular Cisco Unified Communications Manager release. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 197

    • Directly dial a specific intercom extension. • Initiate an intercom call and then prompt the user to enter a valid intercom number. If your user logs into the same phone on a daily basis using their Cisco Extension Note...

  • Page 198

    See Cisco Unified Mobility information in the documentation for your particular Cisco Unified Communications Manager release. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 199

    When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.

  • Page 200

    The Cisco Unified Communications Manager administrator can configure a phone number (PLAR) that the Cisco IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or “hotline” numbers.

  • Page 201

    Ensures that held calls are not dropped by the gateway. The gateway checks the status of the RTCP port to determine if a call is active or not. By keeping the phone port open, the gateway will not end held calls. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 202

    Improves the EMCC feature by providing enhanced security for a user logging into their phone from a remote office. Services Allows you to use the Cisco IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.

  • Page 203

    Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.

  • Page 204

    An “X” in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco IP Phone administration.

  • Page 205

    Call Pickup Line Status Conference Divert Do Not Disturb Group Pickup (Group Pick Up) Hold Hunt Groups Intercom Malicious Call Identification (MCID) Meet Me Mobile Connect (Mobility) Mute Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 206

    Product Specific Configuration Layout area of the window. For information on the fields applicable to all phone models, see the Cisco Unified Communications Manager documentation. When you set a field, the window that you set the field in is important because there is a precedence to the windows.

  • Page 207

    Navigate to the Product Specific Configuration Layout pane and set the fields. Step 5 Check the Override Common Settings check box for any changed fields. Step 6 Click Save. Step 7 Click Apply Config. Step 8 Restart the phones. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 208: Set Up Phone Features For A Single Phone

    Enabled • Disabled—The Settings menu does not display any Restricted options. • Enabled—All entries in the Settings menu are accessible. • Restricted—Only the Phone settings menu is accessible. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 209

    For example, to automatically turn the display on at 07:00 a.m. (0700), enter 07:00. To turn the display on at 02:00 p.m. (1400), enter 14:00. If this field is blank, the display automatically turns on at 0:00. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 210

    EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 211

    10 minutes before the time that the Phone Off Time field specifies. This check box applies only if the Enable Power Save Plus list box has one or more days selected. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 212

    EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 213

    Controls Cisco Discovery Protocol on the PC port of the phone. Protocol (CDP): PC Enabled Port Link Layer Discovery Disabled Enabled Enables LLDP-MED on the SW port. Protocol - Media Enabled Endpoint Discover (LLDP-MED): Switch Port Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 214

    Gives the time, in seconds, that the toast displays. The time Timer 15, 30, 60 includes the fade-in and fade-out times for the window. 0 means that the incoming call toast is disabled. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 215

    String of up to 256 Identifies the alternate IPv6 server that the phone uses to obtain characters firmware loads and upgrades. The format for the address is: [address]:<port>@@base=<0-7>;pfs=<0-1> Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 216

    Side USB Port Disabled Enabled Controls the ability to use the USB port on the side of the Cisco IP Phones 8851, 8851NR, 8861, 8865, and 8865NR. Enabled Phones that do not support this feature do not display the field.

  • Page 217

    String of up to 256 Identifies the IPv6 log server. characters The format for the address is: [address]:<port>@@base=<0-7>;pfs=<0-1> Remote Log Disabled Disabled Controls the ability to capture logs remotely. Enabled Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 218

    • Disabled—Does not advertise G.722 to the Cisco Unified Communications Manager. • Enabled—Advertises G.722 to the Cisco Unified Communications Manager. For more information, see the note that follows the table. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 219

    The user does not see the call history pop-up window that is displayed when the phone is taken off-hook. The pop-up window display is considered useful, so Simplified New Call UI is disabled by default. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 220

    The DF bit setting does not apply to ICMP, VPN, VXC VPN, or DHCP traffic. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 221

    Disabled Disabled Controls EEE on the PC port. Ethernet (EEE): PC Enabled Port Energy Efficient Disabled Disabled Controls EEE on the switch port. Ethernet (EEE): SW Enabled Port Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 222

    Specifies the SCEP Server that the phone uses to obtain characters certificates for WLAN authentication. Enter the hostname or the IP address (using standard IP addressing format) of the server. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 223

    1 The phone advertises the supported codec to the Cisco Unified Communications Manager. Not all endpoints support the same set of codecs. 2 When the Cisco Unified Communications Manager gets the list of supported codecs from all phones involved in the call attempt, it chooses a commonly supported codec based on various factors, including the region pair setting.

  • Page 224: Feature Configuration Best Practices

    Product Specific Configuration Show for all Incoming Call Layout Show All Calls on Primary Line Product Specific Configuration Enabled Layout Revert to All Calls Product Specific Configuration Enabled Layout Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 225: Enhanced Line Mode And Session Line Mode Environments

    There are certain high call volume environments where this is the desired user experience. In general, it is best to leave this field disabled except for high call volume environments that require this feature. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 226: Schedule Power Save For Cisco Ip Phone

    You can configure settings in Cisco Unified Communications Manager Administration to turn off the display at a designated time on some days and all day on other days. For example, you may choose to turn off the display after business hours on weekdays and all day on Saturdays and Sundays.

  • Page 227: Schedule Power Save Plus (energywise) On Cisco Ip Phone

    To reduce power consumption, configure the phone to sleep (power down) and wake (power up) if your system includes an EnergyWise controller. You configure settings in Cisco Unified Communications Manager Administration to enable EnergyWise and configure sleep and wake times. These parameters are closely tied to the phone display configuration parameters.

  • Page 228

    (ii) Cisco has no liability in connection with your selection of the mode and all liability in connection with enabling the mode is your responsibility;...

  • Page 229

    • When the Phone Off Time is reached but the phone is in use. The range of the field is 20 to 1440 minutes. The default value is 60 minutes. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 230

    To disable Power Save Plus, you must uncheck the Allow EnergyWise Overrides check Note box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 231: Set Up Client Matter Codes

    Cisco Unified Communications Manager release. Procedure Step 1 In Cisco Unified Communications Manager Administration, select Call Routing > Client Matter Codes. Step 2 Configure the Require Client Matter Code field. This check box controls whether the system prompts the user for a CMC upon placing a call.

  • Page 232: Set Up Do Not Disturb

    You can configure the phone with a phone-button template with DND as one of the selected features. For more information, see the do not disturb information in the documentation for your particular Cisco Unified Communications Manager release.

  • Page 233: Set Up Monitoring And Recording

    The following procedure adds a user to the standard monitoring user groups. Before You Begin The Cisco Unified Communications Manager must be configured to support Monitoring and Recording. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 234: Set Up Call Forward Notification

    Example: If Caller A calls B, but B has forwarded all calls to C and C has forwarded all calls to D, the notification box that D sees contains the phone information for caller C. By default, this check box is not checked. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 235: Enable Blf For Call Lists

    Administrators must confirm that the Override Check box is checked on all applicable UCM pages or EEE will not function. The administrator controls the EEE functions with the following two parameters: Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 236: Set Up Rtp/srtp Port Range

    16384 to 32764. Some port values within the RTP and sRTP port range are designated for other phone services. You cannot configure these ports for RTP and sRTP. For more information, see SIP Profile information in the documentation for your particular Cisco Unified Communications Manager release.

  • Page 237: Mobile And Remote Access Through Expressway

    The list of CA certificates embedded in the phone firmware is available at http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html. Mobile and Remote Access Through Expressway works with Cisco Expressway so you should be familiar with the Cisco Expressway documentation, including the Cisco Expressway Administrator Guide and the Cisco Expressway Basic Configuration Deployment Guide.

  • Page 238: Deployment Scenarios

    0.tandberg.pool.ntp.org tag to identify the NTP servers. After registration, the phone uses information from the SIP message to synchronize the displayed date and time unless there is an NTP server configured in the Cisco Unified Communications Manager phone configuration. If the phone security profile for any of your phones have TFTP Encrypted Config checked, you cannot Note use the phone with Mobile and Remote Access.

  • Page 239: Phone Features Available For Mobile And Remote Access Through Expressway

    Mobile and Remote Access Through Expressway provides secure VPN-less access to collaboration services for Cisco mobile and remote users. But to preserve network security, it limits access to some phone features. The following list shows the phone features available with Mobile and Remote Access Through Expressway.

  • Page 240: Configure User Credentials Persistent For Expressway Sign-in

    For example: mra.example.com or mra.example.com,username. Step 2 Print the QR code and provide it to the user. Problem Report Tool Users submit problem reports to you with the Problem Report Tool. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 241: Configure Customer Support Upload Url

    • username (the username configured in CUCM, the device owner) • prt_file (example: “probrep-20141021-162840.tar.gz”) A sample script is shown below. This script is provided for reference only. Cisco does not provide support for the upload script installed on a customer's server.

  • Page 242: Set The Label For A Line

    Step 3 Upload your script to your server. Step 4 In Cisco Unified Communications Manager, go to the Product Specific Configuration Layout area of the individual device configuration window, Common Phone Profile window, or Enterprise Phone Configuration window. Step 5 Check Customer support upload URL and enter your upload server URL.

  • Page 243: Park Monitoring

    Park Monitoring Park monitoring is supported only when a Cisco IP phone parks a call. Park monitoring then monitors the status of a parked call. The park monitoring call bubble does not clear until the parked call gets retrieved or is abandoned by the parked call.

  • Page 244: Set Park Monitoring Parameters For Directory Numbers

    Field Description Park Monitoring Default is 60 seconds. This parameter determines the number of seconds that Cisco Reversion Timer Unified Communications Manager waits before prompting the user to retrieve a call that the user parked. This timer starts when the user presses Park on the phone, and a reminder is issued when the timer expires.

  • Page 245: Set Up Park Monitoring For Hunt Lists

    Destination parameter value is used (unless it is blank) when the Park Monitoring Forward No Retrieve Timer expires. Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Call Routing > Route/Hunt > Hunt Pilot. Step 2 Set the Hunt Pilot Park Monitoring Forward No Retrieve Destination parameter.

  • Page 246

    Phone Feature Configuration The following fields control the port ranges in the Cisco Unified Communications Manager Administration: • Audio ports ◦ Start Media Port (default: 16384) ◦ Stop Media Port (default: 32766) • Video ports ◦ Start Video RTP Port ◦...

  • Page 247: Set Up Cisco Ip Manager Assistant

    If you configure Cisco IPMA in shared-line mode, the manager and assistant share a directory number; for example, 1701. The assistant handles calls for a manager on the shared directory number. When a manager receives a call on directory number 1701, both the manager phone and the assistant phone rings.

  • Page 248

    Phone Feature Configuration In order to access proxy-line support on user devices, you must first use Cisco Unified Communications Manager Administration to configure and start the Cisco IP Manager Assistant service. You access IPMA features using softkeys and through Phone Services. The softkey template is configured in Cisco Unified Communications Manager.

  • Page 249: Set Up Visual Voicemail

    Step 12 Install the Assistant Console application. Step 13 Configure the manager and assistant console applications. Set up Visual Voicemail Visual Voicemail is configured for all Cisco IP Phones or to an individual user or group of users, from the Cisco Unified Communications Manager Administration. Note For configuration information, see the Cisco Visual Voicemail documentation at http://www.cisco.com/...

  • Page 250

    Visual Voicemail Setup for a User Group To add a batch of Cisco IP phones to Cisco Unified Communications Manager with Visual Voicemail subscribed, create a phone template in BAT tool for each phone type and in each phone template. You can then subscribe to the Visual Voicemail service, and use the template to insert the phones.

  • Page 251

    When you receives a priority call, a precedence level icon displays next to the caller’s name on your phone. Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile. Step 2 Select a profile.

  • Page 252

    For more information about configuring this feature, see the documentation for your particular Cisco Unified Communications Manager release. The Cisco IP Phones do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration. Cisco Unified Communications Manager allows you to enable or disable some softkeys in the control policy configuration settings.

  • Page 253

    Join Join (Join) — Malicious Call Toggle Malicious Call Configure Malicious Call Identification Identification (MCID) Identification as a programmable feature button or as a softkey. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 254

    • To configure softkey templates, select Device > Device Settings > Softkey Template. • To assign a softkey template to a phone, select Device > Phone and configure the Softkey Template field. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 255

    For more information about IP Phone services and configuring line buttons, see the documentation for your particular Cisco Unified Communications Manager release. Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template. Step 2 Click Find.

  • Page 256

    To configure PAB or Speed Dial as an IP Phone service (if it is not already a service), follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services. The Find and List IP Phone Services window displays.

  • Page 257

    • Service Category: Select XML Service. • Service Type: Select Directories. • Enable: Select the check box. http://<IP_address> or https://<IP_address> (Depends on the protocol that the Cisco IP Phone supports.) Step 4 Select Save. If you change the service URL, remove an IP Phone service parameter, or change the name of a...

  • Page 258: Chapter.

    Cisco Unified Communications Manager Documentation, on page xvii VPN Configuration The Cisco VPN feature helps you to preserve network security while giving users a safe, reliable method to connect to your corporate network. Use this feature when: • A phone is located outside a trusted network •...

  • Page 259

    Navigate to the Device Information area and set the Phone Button Template field to a customized template. Step 5 Select Apply Config. Step 6 Select Save. Step 7 Restart the phone. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 260

    Cisco IP Manager Assistant (IPMA) This feature is being considered for future releases. Cisco Unified Communications Manager Express This feature is being considered for future releases. Conference Computer Telephony Integration (CTI) applications Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 261

    Programmable Line Key (PLK) Support for Queue Status Privacy Queue Status Quality Reporting Tool (QRT) Right to Left locale support This feature is being considered for future releases. Redial Silent Monitoring and Recording Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 262

    Enable Intelligent Proximity Note This procedure only applies to Bluetooth enabled phones. Cisco IP Phone 8811, 8841, 8851NR, and 8865NR do not support Bluetooth. Intelligent Proximity enables users to take advantage of the acoustic properties of the phone with their mobile device or tablet.

  • Page 263

    • SIF (352x240) • QCIF (176x144) Cisco IP Phones with video capacity negotiate best resolution for bandwidth based on phone configures or resolution limitations. Example: On a direct 88x5 to 88x5 call, the phones do not send true 720p, they send 800x480.

  • Page 264

    Video Transmit Resolution Setup Video type Video resolution Frames per second (fps) Video bit rate range QCIF 176 x 144 94–119 kbps QCIF 176 x 144 64–93 kbps Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 265

    The Corporate Directory allows a user to look up phone numbers for coworkers. To support this feature, you must configure corporate directories. Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager.

  • Page 266

    User Personal Directory Entries Setup Users can use these methods to access Personal Directory features: • From a web browser: Users can access the PAB and Speed Dials features from the Cisco Unified Communications Self Care Portal. • From the Cisco IP Phone: Choose Contacts to search the corporate directory or the user personal directory.

  • Page 267

    To configure Cisco Unified Communications Manager server information, select Server. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 268

    Step 7 Choose the entry that you want to include in your Personal Address Book and select OK. Step 8 When synchronization is complete, select Exit to close the Cisco Unified CallManager Address Book Synchronizer. Step 9 To verify whether the synchronization worked, sign in to your Self Care Portal and choose Personal Address Book.

  • Page 269

    P A R T Cisco IP Phone Troubleshooting • Monitoring Phone Systems, page 253 • Troubleshooting, page 289 • Maintenance, page 307 • International User Support, page 313...

  • Page 271

    Request Information from the Phone in XML, page 286 Cisco IP Phone Status This section describes how to view model information, status messages, and network statistics on the Cisco IP phones. • Model Information: Displays hardware and software information about the phone.

  • Page 272

    • Status Messages: Displays the Status Messages screen, which shows a log of important system messages. • Ethernet Statistic: Displays the Ethernet Statistics screen, which shows Ethernet traffic statistics. • Wireless Statistics: Displays the Wireless Statistics screen, if applicable. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 273

    Status Messages Fields The following table describes the status messages that display on the Status Messages screen of the phone. For more information about trust lists, see the documentation for your particular Cisco Unified Communications Manager release. Table 36: Status Messages on the Cisco Unified IP Phone...

  • Page 274

    IP address. If you are using DHCP, check the DHCP server configuration. Erasing CTL and ITL files Erasing CTL or ITL file. None. This message is informational only. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 275

    DHCP address. ITL installed The ITL file is installed in the phone. None. This message is informational only. The ITL file was not installed previously. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 276

    If you are using static IP addresses, check configuration of TFTP server. TFTP error The phone does not recognize an error code Contact Cisco TAC. that the TFTP server provided. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 277

    Manually delete the CTL and ITL files if all the preceding solutions fail; reset the phone. Trust List updated The CTL file, the ITL file, or both files are None. This message is informational only. updated. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 278: Display Network Statistics Screen

    To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press Clear. Step 4 To exit the Ethernet Statistics screen, press Exit. Ethernet Statistics Information The following tables describe the information in the Ethernet Statistics screen. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 279

    Mb Full-Duplex means that the Network port is in a link-up state and has autonegotiated a full-duplex, 100-Mbps connection. Port 2 Link state and connection of the PC port. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 280

    Duplicated IPv4 Address DHCP TIMEOUT DHCPv4 Timeout IPV4 STACK TURNED OFF Phone is in IPv6-only mode with IPv4 Stack turned ILLEGAL IPV4 STATE Illegal IPv4 state and should not happen Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 281

    ROUTER ADVERTISE., (DUPLICATE IP) Duplicated autoconfigured IPv6 address DHCP6 WAITING COLDBOOT TIMEOUT DHCPv6 is booting DHCP6 TIMEOUT USING RESTORED VAL DHCPv6 timeout, using the value saved in flash memory Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 282: Display Wireless Statistics Screen

    Number of packets that the phone transmitted. rx packets Number of packets that the phone received. tx packets dropped The number of packets dropped during transmission. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 283: Display Call Statistics Window

    If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 284: Call Statistics Fields

    Number of RTP packets in the receiving voice stream that were discarded (bad packets, too late, and so on). Note The phone discards payload type 19 comfort noise packets that Cisco Gateways generate, because they increment this counter. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 285: Display Current Access Point Window

    RTCP receiver report blocks are received. Display Current Access Point Window The Current Access Point screen displays statistics about the access point that the Cisco IP Phone 8861 uses for wireless communications. Procedure...

  • Page 286

    32 microseconds per second. If the value is 0, the AP does not support this information element and the capacity is unknown. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 287: Cisco Ip Phone Web

    Contains information related to the Voice queue. Cisco IP Phone Web Page Each Cisco IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information: Displays device settings and related information for the phone.

  • Page 288: Device Information

    , choose Admin settings > Network setup > Ethernet setup > IPv4 setup, and then scroll to the IP Address field. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco IP Phone: http://IP_address Device Information The Device information area on a phone web page displays device settings and related information for the phone.

  • Page 289

    Amount of unused memory on the phone Java heap free memory Amount of free internal Java heap memory Java pool free memory Amount of free internal Java pool memory Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 290: Network Setup

    The following table describes these items. You can view and set many of these items from the Network Setup menu on the Cisco IP Phone. Some of the items in the following table do not apply to all phone models.

  • Page 291

    URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. Idle URL URL that the phone displays when the phone is idle for the time that the Idle URL Time field specifies and no menu is open.

  • Page 292

    Version of the network locale that is loaded on the phone. version Speaker enabled Indicates whether the speakerphone is enabled on the phone. GARP enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 293

    Enable CDP on the switch port for VLAN assignment for the phone, power negotiation, QoS management, and 802.1x security. Enable CDP on the switch port when the phone connects to a Cisco switch. When CDP is disabled in Cisco Unified Communications Manager, a warning is presented, indicating that CDP should be disabled on the switch port only if the phone connects to a non-Cisco switch.

  • Page 294

    • IPv4 Only • IPv4 and IPv6 • IPv6 Only IP preference mode Indicates the IP address version that the phone uses during signaling with Cisco control Unified Communications Manager when both IPv4 and IPv6 are both available on the phone.

  • Page 295

    Cisco IP Phone Web Page Item Description IP preference mode for media IPv6 auto Indicates that for media the device uses an IPv4 address to connect to the Cisco configuration Unified Communications Manager. IPv6 duplicate address protection IPv6 accept redirect...

  • Page 296: Network Statistics

    Total number of broadcast packets that the phone receives.. Rx multicast Total number of multicast packets that the phone receives. Rx unicast Total number of unicast packets that the phone receives. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 297: Access And Network Web

    Total number of received packets, including bad packets, that are between 128 and 255 bytes in size. Rx size256to511 Total number of received packets, including bad packets, that are between 256 and 511 bytes in size. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 298

    CDP Neighbor Device ID Identifier of a device connected to this port that CDP discovered. CDP Neighbor IPv6 address IP address of the neighbor device discovered that CDP protocol discovered. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 299: Device Logs

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or is running a service that sends or receives audio or data.

  • Page 300

    Includes packets that were received from different sources if this call is a multicast call. The value displays as 0 if the connection was set to send-only mode. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 301

    For more information, see Voice Quality Monitoring, on page 310. The MOS LQK score can vary due to the codec type that the Cisco Note Unified IP Phone uses. Avg MOS LQK Average MOS LQK score that was observed for the entire voice stream.

  • Page 302

    Number of partial frames received Rcvr i frames Number of I frames received. Rcvr IDR frames Number of IDR frames received. Rcvr IFrames req Number of requested IDR frames received Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 303

    Indicates if the call was a video call or audio only. Call ID Identification of the call Group ID Identification of the group that the phone is in. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 304: Request Information From The Phone In Xml

    For Model Info, enter the following URL in a browser: http://<phone ip address>/CGI/Java/ModeInfo where • <phone ip address> is the IP address of the phone The command returns an XML document. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 305: Sample Callinfo Output

    <lineDirNum>1028</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>ONHOOK</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>9</LineType> <lineDirNum>1029</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>ONHOOK</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>9</LineType> <lineDirNum>1030</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>CONNECTED</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>2</LineType> <lineDirNum>9700</lineDirNum> <MessageWaiting>NO</MessageWaiting> <LineLabel>SD9700</LineLabel> <LineIconState>ON</LineIconState> Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 306: Sample Modeinfo Output

    The following XML code is an example of the output from the ModeInfo command. <?xml version="1.0" encoding="utf-8"?> <CiscoIPPhoneModeInfo> <PlaneTitle>Applications</PlaneTitle> <PlaneFieldCount>12</PlaneFieldCount> <PlaneSoftKeyIndex>0</PlaneSoftKeyIndex> <PlaneSoftKeyMask>0</PlaneSoftKeyMask> <Prompt></Prompt> <Notify></Notify> <Status></Status> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Call History</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Preferences</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> </CiscoIPPhoneModeInfo> Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 307: General Troubleshooting Information

    VLAN may cause IP phones to reset, lose an active call, or be or answer a call unable to initiate or answer a call. Phones may not come up until a broadcast storm ends. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 308

    The RxSize and the TxSize statistics show the size of the voice packets phone and another device that are used in a conversation between this Cisco IP Phone and the other device. The values of these statistics should match. Loopback condition...

  • Page 309: Startup Problems

    ◦ Disconnect a functioning Cisco IP Phone from another port and connect it to this network port to verify that the port is active. ◦ Connect the Cisco IP Phone that does not start up to a different network port that is known to be good.

  • Page 310: Cisco Ip Phone Does Not Register With Cisco Unified Communications Manager

    Startup Problems • After you attempt these solutions, if the phone screen on the Cisco IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance. Related Topics Phone Startup Verification, on page 65...

  • Page 311: Phone Cannot Connect To Server

    The DNS settings may be incorrect. Solution If you use DNS to access the TFTP server or Cisco Unified Communications Manager, you must ensure that you specify a DNS server. Cisco Unified Communications Manager and TFTP Services Are Not Running...

  • Page 312: Cisco Unified Communications Manager Phone Registration

    The phone is not registered with the Cisco Unified Communications Manager Solution A Cisco IP Phone can register with a Cisco Unified Communications Manager server only if the phone is added to the server or if autoregistration is enabled. Review the information and procedures in...

  • Page 313: Phone Reset Problems

    If the network connection and Cisco Unified Communications Manager connection are stable, a phone should not reset. Typically, a phone resets if it has problems in connecting to the network or to Cisco Unified Communications Manager. Phone Resets Due to Intermittent Network Outages Problem Your network may be experiencing intermittent outages.

  • Page 314: Phone Resets During Heavy Network Usage

    Solution You can check if a Cisco IP Phone received a command from Cisco Unified Communications Manager to reset by pressing Applications on the phone and choosing Admin settings > Status > Network statistics.

  • Page 315: Phone Cannot Connect To Lan

    The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting. Also ensure that no cable breaks exist.

  • Page 316: Ctl File Authenticates But Other Configuration Files Do Not Authenticate

    If you created a new CTL file with a new TFTP record, the existing CTL file on the phone may not contain a record for the new TFTP server. Solution Check the configuration of the TFTP address in the phone CTL file. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 317: Phone Does Not Register

    Problem Phone does not register with Cisco Unified Communications Manager. Cause The CTL file does not contain the correct information for the Cisco Unified Communications Manager server. Solution Change the Cisco Unified Communications Manager server information in the CTL file.

  • Page 318: Cannot Transfer A Video Call

    I can't transfer a video call from my desk phone to my mobile device. Solution Cisco Unified Mobility does not extend to video calls. A video call that is received at the desk phone cannot be picked up on the mobile phone.

  • Page 319: Phone Does Not Recognize Dtmf Digits Or Digits Are Delayed

    Check TFTP Settings Procedure Step 1 On the Cisco IP Phone, press Applications, choose Admin settings > Network setup > Ethernet setup > IPv4 setup > TFTP Server 1. Step 2 If you have assigned a static IP address to the phone, you must manually enter a setting for the TFTP Server 1 option.

  • Page 320: Determine Dns Or Connectivity Issues

    Assign a TFTP server. Use the same TFTP server that other functioning phones use. Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address.

  • Page 321: Create New Phone Configuration File

    Procedure Step 1 From Cisco Unified Communications Manager, choose Device > Phone and click Find to locate the phone that is experiencing problems. Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database.

  • Page 322: Identify 802.1x Authentication Problems

    Navigation drop-down list and click Go. Step 2 Choose Tools > Control Center - Feature Services. Step 3 Choose the primary Cisco Unified Communications Manager server from the Server drop-down list. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 323: Control Debug Information From Cisco Unified Communications Manager

    Control Debug Information from Cisco Unified Communications Manager If you are experiencing phone problems that you cannot resolve, Cisco TAC can assist you. You will need to turn debugging on for the phone, reproduce the problem, turn debugging off, and send the logs to TAC for analysis.

  • Page 324: Additional Troubleshooting Information

    ◦ the IPv4 address is separated with dot (.) ◦ the IPv6 address is separated with colon (:) Additional Troubleshooting Information If you have additional questions about troubleshooting your phone, go to the following Cisco website and navigate to the desired phone model: http://www.cisco.com/cisco/web/psa/troubleshoot.html...

  • Page 325: Maintenance

    Cisco IP Phone Cleaning, page 312 Basic Reset Performing a basic reset of a Cisco IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

  • Page 326: Reset The Phone To The Factory Settings From The Phone Keypad

    To perform a factory reset of a phone, Procedure Step 1 Press Applications. Step 2 Choose Administrator Settings > Reset Settings > All. If required, unlock the phone options. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 327: Perform Network Configuration Reset

    From the Administrator Settings menu, if required, unlock phone options. Step 2 Choose Reset Settings > Reset Device. Related Topics Apply Phone Password, on page 42 Remove CTL File Deletes only the CTL file from the phone. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 328: Quality Report Tool

    You can configure user Cisco IP Phones with QRT. When you do so, users can report problems with phone calls by pressing Report Quality. This softkey or button is available only when the Cisco IP Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook states.

  • Page 329: Voice Quality Troubleshooting Tips

    • Check to see if the MOS LQK version changed after a firmware upgrade. Voice quality metrics do not account for noise or distortion, only frame loss. Note Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

  • Page 330: Cisco Ip Phone Cleaning

    Cisco IP Phone Cleaning To clean your Cisco IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.

  • Page 331: International User Support

    Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.

  • Page 332: Language Limitation

    The default English (United States) KATE is presented to the user instead. For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

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