Get More Information When Your Phone Displays A Provisioning Failure Message; Find The Transition License Type; Find Information About Mic Cert Refresh Status - Cisco 8800 Series User Manual

Get More Information When Your Phone Displays a Provisioning Failure Message

Get More Information When Your Phone Displays a Provisioning Failure Message
If your phone displays the message Verify your provisioning settings or contact your
service provider., you have a configuration problem. This message will display only immediately
after the phone boots up. You will not see this message after the phone is registered to a call server.
This message applies to all MPP Phones.
Procedure
Step 1 Press one of these options:
• Details—display a list of status messages.
• Cancel—return to the main phone screen.
Note
Step 2
Highlight the relevant status message from the list, and press one of these options:
• Details—display the entire status message.
• Clear—delete the complete message list.
Step 3 Contact your administrator to help you resolve the issue. If your administrator has given you access, you can
also view the messages on the phone web page.
On the phone web page, go to Info > Download Status > Provisioning Status

Find the Transition License Type

Your administrator may ask for information about the type of license used to migrate to multiplatform firmware.
Procedure
Step 1
Press Applications
Step 2 Select Status > Product Information.
Step 3
In the Transition Authorization Type field, view the license type used.

Find Information about MIC Cert Refresh Status

You can view the renewal status and related information on the phone web page to check if the Manufacture
Installed Certificate (MIC) renewal is completed. Your administrator might ask you about this information
during the phone troubleshooting.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
38
If you cancel a provisioning alert, the phone doesn't show another provisioning alert until the phone
has rebooted.
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Your Phone