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Cisco 8800 Series Manual

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The Cisco IP Phone 8800 Series

The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR deliver easy-to-use, highly
secure voice communications.
Figure 1: The Cisco IP Phone 8800 Series
Phone Setup, on page 8
Self Care Portal, on page 18
Energy Savings, on page 39
Phone Line Modes, on page 39
Your Phone
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  Summary of Contents for Cisco 8800 Series

  • Page 1: Table Of Contents

    Additional Help and Information , on page 41 The Cisco IP Phone 8800 Series The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR deliver easy-to-use, highly secure voice communications. Figure 1: The Cisco IP Phone 8800 Series...
  • Page 2: New And Changed Information

    To make or receive a video call, you must use the Cisco IP Phone 8845, 8865, or 8865NR. The other phones in the Cisco IP Phone 8800 Series only support audio calls.
  • Page 3 Associate Your Headset with Your User Information New and Changed Information for Firmware Release 12.7(1) The following table shows the changes made for Firmware Release 12.7(1). Table 3: Cisco IP Phone 8800 User Guide Revisions for Firmware Release 12.7(1) Revision Updated Section...
  • Page 4 New and Changed Information for Firmware Release 12.6(1) All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. The following table shows the changes made for Firmware Release 12.6(1).
  • Page 5 Release 12.5(1) and Firmware Release 12.5(1)SR1 have been deferred in favor of Firmware Release 12.5(1)SR2. New and Changed Information for Firmware Release 12.5(1)SR1 The following table describes changes to this book to support Firmware Release 12.5(1)SR1. Table 6: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.5(1)SR1. Revision Updated Section...
  • Page 6 Delete a Speed Dial Button from Your Phone New and Changed Information for Firmware Release 12.0(1) The following table describes changes to this book to support Firmware Release 12.0(1). Table 9: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.0(1). Revision Updated Section...
  • Page 7 New and Changed Information for Firmware Release 11.5(1)SR1 New and Changed Information for Firmware Release 11.5(1)SR1 The following table describes changes to this book to support Firmware Release 11.5(1)SR1. Table 11: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.5(1)SR1. Revision Updated Section...
  • Page 8: Phone Setup

    Connect to a Preconfigured Wi-Fi Network, on page New and Changed Information for Firmware Release 11.0 The following table describes changes to this book to support Firmware Release 11.0. Table 13: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.0. Revision Updated Section Removed references to specific font size.
  • Page 9 Your Phone Change the Viewing Angle of Your Phone Figure 2: Adjust the Handset Rest Procedure Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. Step 2 Rotate the tab 180 degrees. Step 3 Hold the tab between two fingers, with the corner notches facing you.
  • Page 10 Connect your computer to the phone PC port with an Ethernet cable. Set Up Wi-Fi Client The Cisco IP Phone 8861 and 8865 can access a Wi-Fi network. You need a power adapter to power the phone. The Cisco IP Phone 8865NR cannot be used with a Wi-Fi network.
  • Page 11 Press Apply to save the changes, or press Revert to cancel the changes. Connect to a Preconfigured Wi-Fi Network You can connect to a Wi-Fi network with your Cisco IP Phone 8861 and 8865. But the Cisco IP Phone 8865NR does not support Wi-Fi.
  • Page 12 Step 3 Select one of the following menu items: • All phones connected to the Ethernet: Ethernet setup • Cisco IP Phone 8861 and 8865 users that use Wi-Fi: Network setup > Wi-Fi client setup Step 4 Select IPv4 Setup.
  • Page 13 Your Phone Connect to Expressway Procedure Step 1 Make the QR code ready with one of these methods: • Print the email with the QR code and hold the paper in front of the phone camera. • Display the QR code on your mobile device and hold the device in front of the phone camera. Step 2 Turn the ring around the camera clockwise to open the shutter.
  • Page 14 Step 3 Press Cancel to retain the existing service. Secure the Phone with a Cable Lock You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide. Procedure Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.
  • Page 15: Protect Your Video Phone Camera

    Your Phone Protect Your Video Phone Camera • You have updated your Cisco Unified Communications Manager (Unified CM) to a software version that doesn't support the phone model. • You wants a different phone model from their current model. • Your phone requires repair or replacement.
  • Page 16: Activate And Sign In To Your Phone

    Sign In to Your Extension from Another Phone You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
  • Page 17 Sign into Extension Mobility with Your Cisco Headset You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
  • Page 18: Self Care Portal

    Use the Self Care Portal to subscribe to a phone service before you access it on your phone. If you use a Cisco IP Phone 8800 Key Expansion Module, then you can configure it for speed dial and other phone services.
  • Page 19 Your Phone Speed-Dial Numbers Features Description Additional phones Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to your mobile phone.
  • Page 20: Buttons And Hardware

    Buttons and Hardware The Cisco IP Phone 8800 Series has two distinct hardware types: • Cisco IP Phones 8811, 8841, 8851, 8851NR, and 8861—do not have a camera. • Cisco IP Phones 8845, 8865, and 8865NR—have a built-in camera. The following figure shows the Cisco IP Phone 8845.
  • Page 21 Your Phone Buttons and Hardware Figure 3: Cisco IP Phone 8845 Buttons and Hardware The following table describes the Cisco IP Phone 8800 Series Buttons. Table 15: Cisco IP Phone 8800 Series Buttons Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
  • Page 22 Your Phone Phone Keypad Characters Hold/Resume, Conference, Hold/Resume Place an active call on hold and resume the and Transfer held call. Conference Create a conference call. Transfer Transfer a call. Speakerphone, Mute, and Toggle the speakerphone on or off. When Speakerphone Headset the speakerphone is on, the button is lit.
  • Page 23 Your Phone Softkey, Line, and Feature Buttons Figure 4: Navigation Cluster If a menu item has an index number, you can enter the index number with the keypad to select the item. Softkey, Line, and Feature Buttons You can interact with the features on your phone in several ways: •...
  • Page 24 Figure 5: Cisco IP Phone 8800 Screen The following table describes the Cisco IP Phone screen components. Table 17: Cisco IP Phone Screen Information At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons.
  • Page 25 Your Phone Phone Icons Icon Description Held call Active call Shared Lines Icon Description Incoming call on shared line. Shared line active by another user. Recents Icon Description Incoming call Outgoing call Missed call Bluetooth Icons If your phone model supports Bluetooth, you see these icons. Table 18: Bluetooth Icons Icon Description...
  • Page 26 Your Phone Clean the Phone Screen Table 19: Network Icons Icon Description Wi-Fi connected and the number of bars indicates the signal strength. There is no Wi-Fi connection Clean the Phone Screen Procedure If your phone screen gets dirty, wipe it with a soft, dry cloth. Do not use any liquids or powders on the phone because they can contaminate the phone components Caution and cause failures.
  • Page 27 • In some situations, your device will not display the charging icon. For example, the icon may not display when the device is fully charged. • When more than one Cisco IP Phone 8800 Key Expansion Module is attached to your phone, the back USB port cannot fast-charge the device.
  • Page 28 Your Phone Search Call History Search Call History Chinese input is based on the Pinyin input method, which is common to PCs and mobile phones in many Asian countries. Procedure Step 1 Press Applications Step 2 Select Recents. When the phone is in the idle state, you can also view the Recent calls list by pressing the Navigation cluster Step 3 Select ABC.
  • Page 29: Accessibility Features For The Cisco Ip Phone 8800 Series

    Accessibility Features for the Cisco IP Phone 8800 Series The Cisco IP Phone 8800 Series provide accessibility features for the blind, and the visually-, hearing-, and mobility-impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.
  • Page 30 Your phone comes with standard accessibility features that require little or no setup. Figure 6: Hearing-Impaired Accessibility Features Cisco IP Phone 8861 Shown The following table describes the hearing-impaired accessibility features on the Cisco IP Phone 8800 Series. Table 20: Hearing-Impaired Accessibility Features...
  • Page 31 • Section 508 loudness requirements, which are met by using industry-standard inline handset amplifiers. Acoustic coupled TTY and TDD Cisco IP Phones support these TTY and TDD features: support (handset) • Acoustic or direct connect TTYs from industry-leading manufacturers. • Real-time text transmission over phone lines.
  • Page 32 Vision-Impaired and Blind Accessibility Features Figure 7: Vision-Impaired and Blind Accessibility Features Cisco IP Phone 8861 Shown The following table describes the vision-impaired and blind accessibility features on the Cisco IP Phone 8800 Series. Table 21: Vision-Impaired and Blind Accessibility Features...
  • Page 33 • Red, flashing—Remote line on hold. Back-lit color LCD screen on the Allows you to adjust your phone screen's brightness. Cisco IP Phone • The Cisco IP Phone 8811 has a grayscale LCD with adjustable contrast. Softkeys Provide access to special functions. The functions are displayed on the LCD.
  • Page 34 Your Phone Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description Messages button, Applications Allow you to easily access your messages, applications, button, and Contacts button and contacts. • These three large buttons are located to the left of the keypad.
  • Page 35 Voice Feedback Voice Feedback helps people vision problems to use their Cisco IP Phone. When enabled, a voice prompt helps you navigate your phone buttons, and to use and configure phone features. The voice also reads out incoming Caller IDs, displayed screens and settings, and button functions.
  • Page 36 To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model. Figure 8: Mobility-Impaired Accessibility Features Cisco IP Phone 8861 Shown The following table describes the mobility-impaired accessibility features on the Cisco IP Phone 8800 Series. Your Phone...
  • Page 37 Cisco IP Phone 8800 Series Wall Mount Kit Accessibility The Cisco IP Phone 8800 Series phones can be mounted on a wall using one of the following wall mount kits: • Wallmount Kit for Cisco IP Phone 8800 Series—used to mount a single phone on the wall.
  • Page 38: Phone Firmware And Upgrades

    Your Phone Phone Firmware and Upgrades The Wallmount Kit for Cisco IP Phone 8800 Series and Wallmount Kit for Cisco IP Phone 8800 Series with single KEM meet the 307.2 Protrusion Limits section of the Americans with Disabilities Act (ADA) ADAAG requirement for mounting a phone on the wall.
  • Page 39: Energy Savings

    Your Phone View the Progress of a Phone Firmware Upgrade View the Progress of a Phone Firmware Upgrade During a phone firmware upgrade, you can view the upgrade progress. Procedure Step 1 Press Applications Step 2 Select Phone information > Show detail. Step 3 Press Exit.
  • Page 40 Your Phone Normal Line Mode • Normal line mode—In this mode, the buttons to the left and right of the screen have different functions. Usually, the left buttons are the line buttons and the right buttons are the feature buttons. The line and feature buttons are reversed for locales that read from right to left.
  • Page 41: Additional Help And Information

    • For licensing information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-licensing-information-listing.html Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.
  • Page 42 Report All Phone Issues You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.
  • Page 43 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
  • Page 44 Your Phone Cisco One-Year Limited Hardware Warranty Terms Your Phone...

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