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Answer the Oldest Call First
Answer the Oldest Call First
You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion
calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.
When working with multiple lines, you typically press the line button for the incoming call you want to answer.
If you just want to answer the oldest call regardless of line, press Answer.
View All Calls on Your Phone
You can view a list of all your active calls—from all your phone lines—sorted in chronological order, oldest
to newest.
The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays
all your calls together.
Shared Lines
You can share a single phone number with one or more of your coworkers. For example, as an administrative
assistant, you might be responsible for screening calls for the person that you support.
When you share a phone number, you can use that phone line just like you would any other line, but you
should be aware of these special characteristics about shared lines:
• The shared phone number appears on all phones that share the number.
• If your coworker answers the call, the shared line button and the session button are solid red on your
• If you put a call on hold, your line button is solid red and the session button pulses red. Your coworker's
Add Yourself to a Call on a Shared Line
You or your coworker can join a call on the shared line. Your administrator needs to enable the feature on
your phone.
If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add
yourself to their call.
Procedure
Step 1
Press the line button for the shared line.
Step 2
Press Barge or BargeSilent.
Call Center Features
Your administrator configures your phone as a call center phone.
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phone.
line button is also solid red and the session button pulses red.
Calls
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Troubleshooting
