Multiplatform phone (MPP) firmware enables the 6800, 7800, and 8800 Series to work with approved third-party call control systems as well as Webex Calling. The feature set provided by this firmware is not identical to that of the firmware designed and built for use with Cisco Unified Communications Manager, but there are many similarities.
Recommended In this guide, we will cover the Cisco Unified Communications Manager (Unified CM)-based approach. This method is intended to further your understanding of how the entire process works from end-to-end. Following guides have detailed instructions if you wish to use your web / TFTP server.
Q: How do I get technical support during firmware migration? A: For customers ordering firmware migration licenses, if they do not have an existing service contact with Cisco, they will need to add the applicable service SKU from the list below at the time of ordering firmware migration licenses to get SW only (No RMA) support.
The following steps will convert a single 78xx or 88xx phone from Enterprise firmware to MPP. Check the 7800 Series phone version. You must flip the 78xx phone over to determine if the 78xx phone is eligible based upon Table1 above. For example, the phone screenshot below contains V01. Therefore, it is ineligible for upgrade.
8845/65 sip8845_65.TLexM2E-11-2-3C-12.loads received from Cisco onto the CUCM. For details on how to obtain the license file from Cisco, see the Appendix. Download the license file to your computer. Access https://CUCM-ip-address/cmplatform/, where CUCM-ip-address is the IP address of the Unified CM.
Sign in using your email registered for cisco.com Click on PAKs or Tokens. PAK that was delivered to your cisco.com registered email address will be showing here. Select the checkbox next to it and click on Get License Click Next on the Get New Licenses from a Single PAK/Token Select the input method (Bulk or Manual).
NOTE: Here is a difference between MPP firmware and CUCM firmware for your reference. The LEDs states are different between Cisco MPP and CUCM Call Control registered endpoints. The following steps will help you understand how the LED colors of the buttons by default are different on MPP versus a CUCM registered IP Phone.