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Cisco 7800 Series Firmware Migration Master Manual

Convert between enterprise firmware and multiplatform firmware.
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Convert between Enterprise Firmware and Multiplatform Firmware
for Cisco IP Phone 7800 and 8800 Series
Last Updated: April-2019
Contents
Firmware Migration (Overview) ....................................................................................................................... 2
Firmware Migration FAQ (MUST READ) ........................................................................................................... 6
Unified CM-Based Migration Method (Enterprise to MPP) ............................................................................. 9
Unified CM-Based Migration Method (MPP to Enterprise) ........................................................................... 13
Appendix B: How to generate licenses for firmware conversion ................................................................... 21
Appendix C: Bulk Provisioning (Unified CM-Based Method) .......................................................................... 26
Appendix D: Overview of the Cisco IP Phone MPP GUI .................................................................................. 27
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information.
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Table of Contents

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   Summary of Contents for Cisco 7800 Series

  • Page 1: Table Of Contents

    Appendix C: Bulk Provisioning (Unified CM-Based Method) ................26 Appendix D: Overview of the Cisco IP Phone MPP GUI .................. 27 © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 1 of 30...
  • Page 2: Firmware Migration (overview)

    Multiplatform phone (MPP) firmware enables the 6800, 7800, and 8800 Series to work with approved third-party call control systems as well as Webex Calling. The feature set provided by this firmware is not identical to that of the firmware designed and built for use with Cisco Unified Communications Manager, but there are many similarities.
  • Page 3 CP-7861-3PCC-K9= CP-8861-3PCC-K9= CP-7832-3PCC-K9= CP-8832-3PCC-K9= Note: The following 8800 devices are not eligible to migrate to MPP: 8821, 8851NR, 8865NR, and 8831. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 3 of 30...
  • Page 4 Recommended In this guide, we will cover the Cisco Unified Communications Manager (Unified CM)-based approach. This method is intended to further your understanding of how the entire process works from end-to-end. Following guides have detailed instructions if you wish to use your web / TFTP server.
  • Page 5 The conversion direction is reflected inside the license file and in the firmware image name. Figure 1. Example MPP_2_ENT License File Figure 2. Example ENT_2_MPP License File © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 5 of 30...
  • Page 6: Firmware Migration Faq (must Read)

    A: No, you will need to acquire MPP/3PCC -> Enterprise migration license for that migration. Migration licenses are only meant for one-way migration. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 6 of 30...
  • Page 7 Q: How do I get technical support during firmware migration? A: For customers ordering firmware migration licenses, if they do not have an existing service contact with Cisco, they will need to add the applicable service SKU from the list below at the time of ordering firmware migration licenses to get SW only (No RMA) support.
  • Page 8 A: No. Please work with customer service to get the phones returned and the proper phones sent to the customer. The BU will not replace phones or migrate phones for customers that make a mistake when ordering our phones. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 8 of 30...
  • Page 9: Unified Cm-based Migration Method (enterprise To Mpp)

    The following steps will convert a single 78xx or 88xx phone from Enterprise firmware to MPP. Check the 7800 Series phone version. You must flip the 78xx phone over to determine if the 78xx phone is eligible based upon Table1 above. For example, the phone screenshot below contains V01. Therefore, it is ineligible for upgrade.
  • Page 10 10. Refresh your browser page and ensure that the Download Status says “Upgrading”. The phone should reboot momentarily. Important! Your phone must run 12.5(1) or later or it will not upgrade to the transitional load. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 10 of 30...
  • Page 11 Note: The $MAU is a macro. The phone expands the macro $MAU to its own MAC address in all uppercase and transmits the expanded request across the wire. The full path of the license file is listed below as reference. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 11 of 30...
  • Page 12 MPP conversion is now complete! You can validate the success on the phone by navigating in your web browser to Info -> Status. Under Product Information, the “Software Version” will indicate the phone load and this should NOT be the transitional load. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 12 of 30...
  • Page 13: Unified Cm-based Migration Method (mpp To Enterprise)

    Select the transition file and upload the file. Restart the TFTP Service on the Unified CM. Conversion Direction Model Conversion firmware 7811/21/41/61 sip78xx.TLexM2E-11-2-3C-12.loads © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 13 of 30...
  • Page 14 8845/65 sip8845_65.TLexM2E-11-2-3C-12.loads received from Cisco onto the CUCM. For details on how to obtain the license file from Cisco, see the Appendix. Download the license file to your computer. Access https://CUCM-ip-address/cmplatform/, where CUCM-ip-address is the IP address of the Unified CM.
  • Page 15 • TFTP Server 1: CUCM-IP-address Click Apply. Validate that the phone has registered to Unified CM. MPP to Enterprise firmware conversion is now complete! © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 15 of 30...
  • Page 16: Appendix A: Flex Plan - How To Order Licenses Via Product Upgrade Tool (put)

    Enter your Subscription ID and choose Guided or Advanced option for your order. • Guided method i. Select “Firmware Migration” under the Product Group list. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 16 of 30...
  • Page 17 Number of licenses you have already consumed will reduce the available quantity • “License Key Requested” defaults to “Single” option as Multiple is not applicable. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 17 of 30...
  • Page 18 License and Registration Portal where you can generate licenses for your phones. • Fill in the other applicable details and click Continue. Review and sign the license agreement. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 18 of 30...
  • Page 19 You will receive one or more eDelivery emails with links to “Register Claim Certificates (PAKs)”. Click on that link and login using your cisco.com account associated with the eDelivery email address. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 19 of 30...
  • Page 20 10. You will receive following confirmation dialog. Click OK. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 20 of 30...
  • Page 21: Appendix B: How To Generate Licenses For Firmware Conversion

    Sign in using your email registered for cisco.com Click on PAKs or Tokens. PAK that was delivered to your cisco.com registered email address will be showing here. Select the checkbox next to it and click on Get License Click Next on the Get New Licenses from a Single PAK/Token Select the input method (Bulk or Manual).
  • Page 22 III. Click on Browse, upload the above file, and click Next. IV. The review page displays. Verify the selected SKU and quantity. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 22 of 30...
  • Page 23 Manual: Alternatively, you can also manually upload MAC addresses (up to 10). I. Select the Method Use as "Add Device Manually" II. Enter the Device detail and click on Next. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 23 of 30...
  • Page 24 IV. The review page displays. Enter the recipient information and click Submit. The system generates the license files. The license zip file will be sent to the email address used above. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 24 of 30...
  • Page 25 License zip file contains individual license files for each device named as MAC address in upper case. Below is the screen shot for an example. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 25 of 30...
  • Page 26: Appendix C: Bulk Provisioning (unified Cm-based Method)

    Each phone replaces the $MAU macro with its uppercase MAC address to retrieve the device-specific license file to unable the upgrade to the requested MPP firmware. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 26 of 30...
  • Page 27: Appendix D: Overview Of The Cisco Ip Phone Mpp Gui

    On your phone, press the Applications button [ ], scroll to User Preferences -> Call preferences -> Call Forwarding. Select Forward busy number and set to 3800. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 27 of 30...
  • Page 28 19. Select problem description and select a problem description. Then press Submit. It will take about 30 seconds to create the problem report (PRT). A few seconds after that the phone will display the PRT location. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 28 of 30...
  • Page 29 NOTE: Here is a difference between MPP firmware and CUCM firmware for your reference. DND on CUCM requires that the CUCM admin adds DND to the softkey template. In other words, the DND softkey is disabled by default on CUCM. © 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information. Page 29 of 30...
  • Page 30 NOTE: Here is a difference between MPP firmware and CUCM firmware for your reference. The LEDs states are different between Cisco MPP and CUCM Call Control registered endpoints. The following steps will help you understand how the LED colors of the buttons by default are different on MPP versus a CUCM registered IP Phone.

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