Report Call Quality Issues; Report All Phone Issues; Lost Phone Connectivity - Cisco 8851NR User Manual

CISCO 8800 SERIES
Procedure
Step 1
Press Applications
Step 2 Select Phone information.
Step 3
(Optional) Press Show detail to view the active load information.
Step 4 Press Exit.

Report Call Quality Issues

Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on the configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Procedure
Step 1 Press Report quality.
Step 2
Scroll and select the item that closely matches your problem.
Step 3 Press the Select softkey to send the information to your system administrator.

Report All Phone Issues

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report
problems to your administrator. If you see a message that the PRT upload has failed, the problem report is
saved on the phone and you should alert your administrator.
Procedure
Step 1 Press Applications
Step 2
Select Phone information > Report problem.
Enter the Date of problem and Time of problem in the fields provided.
Step 3
Step 4
Select Problem description.
Step 5 Select a description from the displayed list, then press Submit.

Lost Phone Connectivity

Sometimes your phone can lose its connection to the call control system. When this connection is lost, your
phone displays a message.
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