Cisco IP Phone 8800 Series User Guide CHAPTER The Cisco IP Phone 8800 Series The Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and 8865 deliver easy-to-use, highly-secure voice communications. Figure 1: Cisco IP Phone 8800 Phone Table 1: Cisco IP Phone 8800 Series Major Features...
• Wired connection—the phone is plugged into the network using an Ethernet cable. Buttons and Hardware The Cisco IP Phone 8800 Series has two distinct hardware types: • Cisco IP Phones 8811, 8841, and 8851—do not have a camera. P a g e...
Cisco IP Phone 8800 Series User Guide • Cisco IP Phone 8865—has a built-in camera. Figure 2: Cisco IP Phone 8800 Buttons and Hardware Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
Cisco IP Phone 8800 Series User Guide Headset When the speakerphone is on, the button is lit. Mute Toggle the microphone on or off. When the microphone is muted, the button is lit. Headset Toggle the headset on or off. When the headset is on, the button is lit.
Cisco IP Phone 8800 Series User Guide • Line buttons—Used to initiate or answer a call or resume a held call. You can also use a line key to open and close the call session window, and to navigate through the call session window. Open the call session window to see the calls on the line.
Cisco IP Phone 8800 Series User Guide USB Ports Only for Cisco IP Phone 8851. Your phone may have one or more USB ports. Each USB port supports a maximum of five USB devices. Each device connected to the port is included in the maximum device count.
Cisco IP Phone 8800 Series User Guide Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/AccessibilityFeatures/8800- series/P881_BK_A8830007_00_accessibility-features-8800-series.html You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html...
Software version - Version number of the Cisco IP Phone firmware. Hardware version - Version number of the Cisco IP Phone hardware. Certificate - Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network.
Cisco IP Phone 8800 Series User Guide Step 2 Select Status > Phone Status > Phone Status. You can view the following information: • Elapsed time - Total time elapsed since the last reboot of the system • Tx (Packets) - Transmitted packets from the phone.
Cisco IP Phone 8800 Series User Guide You can view the details of the date and time whenever the phone has rebooted, no matter why phone rebooted. CHAPTER Calls Make a Call Use your phone just like any other phone to make a call.
Cisco IP Phone 8800 Series User Guide Step 1 Plug in a headset. Step 2 Enter a number using the keypad. Step 3 Press Headset Redial a Number You can call the most recently dialed phone number. Procedure Step 1 (Optional) Select a line.
Cisco IP Phone 8800 Series User Guide Make a Call with a Speed-Dial Code Before you begin Set up speed-dial codes on the phone web page or from your phone's Applications menu. Procedure Enter the speed-dial code and press Call.
Step 3 Press the speed-dial key to make a call. The call is made with the line in focus. Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure Press the flashing red session button.
Cisco IP Phone 8800 Series User Guide • If you have multiple incoming calls, highlight the incoming call and press Decline. Do Not Disturb You can turn on or off the do not disturb feature by dialing the respective star codes that are configured.
Cisco IP Phone 8800 Series User Guide You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room.
Cisco IP Phone 8800 Series User Guide Press *72 or Forward softkey Step 2 When prompted, enter your PIN. Step 3 Step 4 Press 1. Step 5 When prompted, enter the destination phone number, starting with a 1, i.e. 1 800 555 1212.
Cisco IP Phone 8800 Series User Guide Step 4 Press 1. Step 5 When prompted, enter the destination phone number, starting with a 1, i.e. 1 800 555 1212. Disable Call Forward – No Answer Procedure Lift the receiver and listen for dial tone...
Cisco IP Phone 8800 Series User Guide Step 4 Press Transfer again. Consult Before You Complete a Transfer Before you transfer a call, you can talk to the person that you're transferring the call to. Before you begin You have an active call that needs to be transferred.
Cisco IP Phone 8800 Series User Guide Answer the Oldest Call First You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.
Cisco IP Phone 8800 Series User Guide Procedure Step 1 Press Contacts Step 2 Select Personal Address Book. Step 3 Press Add or you can press the Select button. Step 4 Enter a name and at least one phone number.
Cisco IP Phone 8800 Series User Guide You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code. The dial...
Cisco IP Phone 8800 Series User Guide View Your Recent Calls Check to see who's called you recently. Note: Each line has missed call badging. You can view the number of missed calls per line on the phone screen. The maximum missed call badge is 99.
Cisco IP Phone 8800 Series User Guide Procedure Step 1 Display a Recents record. Step 2 Press Options. Step 3 Press Add to address book. Delete a Call Record Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Choose to view all recent calls, or to view a certain kind of recent call.
Cisco IP Phone 8800 Series User Guide Check for New Voice Messages To find out if you have new voicemail messages, look for one of these signs: • The light strip on your handset is solid red. • The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.
Cisco IP Phone 8800 Series User Guide You can customize many settings for your phone from the User preferences menu. The menu groups settings according to functions. Call Preferences The User preferences > Call preferences menu allows you to set the way your phone handles calls.
Cisco IP Phone 8800 Series User Guide Change the Ringtone Procedure Step 1 Press Applications Step 2 Select User preferences > Audio preferences > Ext (n) - Ring tone, where n= extension number. Step 3 Scroll through the list of ringtones and press Play to hear a sample.
Cisco IP Phone 8800 Series User Guide Adjust the Phone Screen Brightness Procedure Step 1 Press Applications Step 2 Select User preferences > Screen preferences > Display brightness. Step 3 Press the Navigation cluster up or down to increase or decrease the brightness.
Cisco IP Phone 8800 Series User Guide Step 1 Press Applications Step 2 Select Device administration > Date/Time > Date format. Step 3 Select a date format and press Set to apply the changes. Step 4 Press to exit. Set Language Depending upon how your phone is configured, you may be able to change the language used by your phone.
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