Cisco 8841 User Manual
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Cisco 8841 User Manual

8800 series
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Frequently Asked Questions (64)
See also: Administration Manual, Quick Reference Manual
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
First Published: 2016-01-29
Last Modified: 2018-05-14
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Table of Contents
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Frequently Asked Questions (64)

  • How do I perform a factory reset on my Cisco 8841 IP Phone?

    To perform a factory reset:

    • Access the phone web page and click Confirm Factory Reset. This will restore your phone to its original manufacturer settings.

    For more information, see page 31 of the manual.
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  • How do I reset my Cisco 8841 IP Phone settings?

    You can restore your phone to its original manufacturer settings from the phone web page. After resetting, you can reconfigure it. To do this, enter the URL in a supported web browser and click Confirm Factory Reset.


    For more information, see page 31 of the manual.
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  • How do I log in to my Cisco 8841 IP Phone?

    To sign in to your extension from another phone:

    1. Press Sign in.
    2. Enter your username and password, then press Sign in.
      • The password field supports two input methods: alphanumeric and numeric. Use the Options softkey to change the current password input type.

    For more information, see page 17 of the manual.
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  • Why is my Cisco 8841 IP Phone not working?

    You may experience issues if:

    • Your phone cannot communicate with the call control system.
    • The call control system has communication or internal problems.
    • Your phone has internal problems.
      • If you experience problems, your administrator can help troubleshoot the root cause.

    For more information, see page 27 of the manual.
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  • Why is my Cisco 8841 IP Phone not registering or stuck on "Registering"?

    If your phone doesn't register, a network error or any misconfiguration might be the cause. To identify the cause, you can add a specific IP address or domain name to the phone admin page and try to ping the destination to display the cause.

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  • How do I connect my Cisco 8841 IP Phone to the network?

    To connect your phone to the network:

    • If your network supports Power over Ethernet (PoE), plug an Ethernet cable into the Ethernet phone port and into the network.
    • If your phone is not set up and connected, contact your administrator for instructions.
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  • How do I access the web interface of my Cisco 8841 IP Phone?

    You can customize some phone settings using the phone web page, which is accessed from your computer. Your administrator provides the page URL, user ID, and password.


    For more information, see page 19 of the manual.
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  • How do I transfer a call on my Cisco 8841 IP Phone?

    To transfer an active call to another person:

    1. From a call that is not on hold, press Transfer.
    2. Enter the other person's phone number.
    3. (Optional) Wait until you hear the line ring or until the other person answers the call.
    4. Press Transfer again.

    For more information, see page 43 of the manual.
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  • How do I reboot my Cisco 8841 IP Phone?

    To reboot your phone:

    1. Press Applications.
    2. Select Device administration > Restart.
    3. Select OK to confirm that you want to reboot your phone.
      • Rebooting may be necessary for software upgrades or other changes to take effect, but your settings and customizations will not change.

    For more information, see page 87 of the manual.
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  • How do I set up voicemail on my Cisco 8841 IP Phone?

    To set up voicemail on your phone:

    1. Press Applications.
    2. Select User preferences > Call preferences.
    3. Enter your voicemail phone number in the Voice mail field.
    4. Press Set.

    For more information, see page 71 of the manual.
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  • Why is my Cisco 8841 IP Phone not receiving calls?

    Your phone may not be receiving calls if:

    • Do Not Disturb (DND) is enabled, which forwards incoming calls to another number like voicemail.
    • You have enabled the option to block anonymous calls.

    For more information, see pages 39 and 78 of the manual.
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  • How do I forward calls on my Cisco 8841 IP Phone?

    To forward calls from your phone:

    1. When the line to be forwarded is inactive, press Forward.
    2. Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls.

    You can also forward calls in specific situations using the phone web page:

    1. On the phone web page, click User Login > Voice > User.
    2. Under the Call Forward section, set the Cfwd Settings to Yes and enter a phone number for each desired call forwarding service (e.g., Cfwd All Dest, Cfwd Busy Dest, Cfwd No Ans Dest).
    3. Click Submit All Changes.
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  • How do I set up speed dial on the Cisco 8841 IP Phone?

    To assign a speed-dial code from the phone screen:

    1. Press Applications.
    2. Select Speed dial.
    3. Scroll to an unassigned speed-dial index.
    4. Press Edit and do one of the following:
      • Enter the name and number.
      • Select Option > Select from contact to choose a contact from the address book.
    5. Select Save.

    To configure speed dial on a line key:

    1. Press any idle line key on your phone for at least two seconds.
    2. In the Speed-Dial window, add the speed-dial name and phone number to call when you press this line key.
    3. Click Save.
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  • Why is voicemail not working on my Cisco 8841 IP Phone?

    Voicemail may not be working because your administrator must set up your voicemail account and may also need to set up your phone to access the voicemail system.


    For more information, see page 71 of the manual.
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  • How do I enable or disable Do Not Disturb (DND) on the Cisco 8841 IP Phone?

    To enable or disable Do Not Disturb (DND):

    1. Press DND to turn on DND.
    2. Press Clr DND again to turn off DND.
      • When DND is enabled, "Do not disturb" is displayed on the top bar of the phone screen.
      • Incoming calls are forwarded to another number, such as voicemail, if set up.
      • You will still receive intercom and emergency calls.

    You can also turn on or off DND for a specific line:

    1. Press Applications.
    2. Select User preferences > Call preferences > Do not disturb.
    3. Select a specific line from the list.
    4. Press On to turn on DND or Off to turn off DND.
    5. Press Set to exit.
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  • How do I reset the password on my Cisco 8841 IP Phone?

    To reset your phone password:

    1. Press Applications.
    2. Select Device administration > Set password.
    3. Enter your current password in the Old password field.
    4. Enter your new password in the New password and the Reenter new password fields.
    5. Select Save.
      • You must have your existing password to perform this action.
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  • What do the blinking lights on my Cisco 8841 IP Phone indicate?

    The blinking lights on your phone indicate various statuses:

    • Green, flashing: A held call.
    • Amber, flashing: An incoming call or reverting call.
    • Red, flashing: A remote line on hold.
    • For a monitored line key:
      • Red fast blinking LED: A call is ringing to the monitored line.
      • Amber LED: A configuration error occurred when the busy lamp field feature was being set up.

    For more information, see pages 19, 23 and 24 of the manual.
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  • What should I do if my Cisco 8841 IP Phone shows a network connection failure?

    If your phone shows a network connection failure or loses connection to the call control system:

    • A network error or misconfiguration might be the cause. You can try to identify the cause by attempting to ping a destination from the phone admin page using its IP address.
    • If the phone loses connection during an active call, the call continues, but some phone functions may be unavailable. The phone should return to normal operation once it reconnects to the call control system.
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  • Why is my headset not working with the Cisco 8841 IP Phone?

    If your headset is not working, consider the following:

    • Ensure the headset cable is fully pressed into the cable channel to prevent damage to the phone's circuit board.
    • If using a third-party headset, ensure it is a good quality external device to prevent audio noise, humming, or buzzing. Test the headset in your environment.
    • If you apply a new sidetone setting for a third-party headset, wait one minute and reboot the phone for the setting to be stored.

    For more information, see pages 97 and 98 of the manual.
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  • Why is call forwarding not working on my Cisco 8841 IP Phone?

    Call forwarding might not be working because it must be enabled on your phone before you can forward calls in specific situations.

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  • How do I initiate a conference call on the Cisco 8841 IP Phone?

    To initiate a conference call by adding another person to an active call:

    1. From an active call, press Conference.
    2. Enter the phone number for the party you want to add and press Dial.
    3. Press Conference. The conference begins.

    For more information, see page 44 of the manual.
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  • How do I check missed calls on my Cisco 8841 IP Phone?

    To view your recent calls, which include missed calls:

    1. Select a line to view.
    2. Press Applications.
    3. Select Recents.
    4. Choose to view Missed Calls.
    5. Press Select.
      • The phone screen displays the number of missed calls for a line, up to
    6. Viewing the Recents list clears this number.

    For more information, see pages 67 and 68 of the manual.
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  • Why are calls going straight to voicemail on my Cisco 8841 IP Phone?

    Calls may be going straight to voicemail if the Do Not Disturb (DND) feature is enabled on your phone and configured to forward incoming calls to your voicemail.

    Was this helpful?
  • What are the common reasons for calls dropping on the Cisco 8841 IP Phone?

    Calls may drop due to factors that degrade network performance, such as:

    • Administrative tasks like internal port scans or security scans.
    • Attacks on your network, such as a Denial of Service attack.
    • The phone having internal problems.

    For more information, see pages 27 and 110 of the manual.
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  • How do I find the IP address of my Cisco 8841 IP Phone?

    To find the IP address of your phone:

    1. Press Applications.
    2. Select Status > Network Status.
    3. The IPv4 IP address (and IPv6 if applicable) of the phone will be displayed.

    For more information, see page 28 of the manual.
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  • How do I perform a blind transfer on the Cisco 8841 IP Phone?

    To perform a transfer without talking to the other person first (blind transfer):

    1. From a call that is not on hold, press Transfer.
    2. Enter the other person's phone number.
    3. Press Transfer again immediately, before the other person answers.

    For more information, see page 43 of the manual.
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  • How do I perform a supervised call transfer on the Cisco 8841 IP Phone?

    To perform a supervised call transfer:

    1. You must have an active call that needs to be transferred.
    2. From the active call, press Transfer.
    3. Enter the other person's phone number.
    4. Wait until you hear the line ring or until the other person answers the call (this allows you to talk privately).
    5. Press Transfer again to complete the transfer.

    For more information, see page 43 of the manual.
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  • How do I access and manage my corporate directory on the Cisco 8841 IP Phone?

    To access and manage your corporate directory:

    1. Press Contacts.
    2. Select the directory name that your administrator has defined.
    3. Select a search criteria.
    4. Enter your search criteria and press Submit.
    5. Select the contact and press Dial.
      • Your administrator sets up and maintains the directory. The phone supports LDAP Directory, Broadsoft Directory, and Cisco XML Directory.

    For more information, see page 59 of the manual.
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  • How do I program the programmable buttons on my Cisco 8841 IP Phone?

    You can configure a speed dial on a line key, which is a type of programmable button:

    1. Press any idle line key on your phone for at least two seconds.
    2. In the Speed-Dial window, add the speed-dial name and phone number to call when you press this line key.
    3. Click Save.
      • Your administrator can also set up some functions as softkeys or feature buttons.

    For more information, see pages 22, 36 and 104 of the manual.
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  • How can I prevent echo during calls on my Cisco 8841 IP Phone?

    To prevent echo during calls:

    • When using external speakers and microphones, avoid poor quality external audio devices.
    • Do not play loudspeakers at very loud volumes.
    • Avoid placing the microphone very close to the loudspeaker.

    For more information, see pages 97 and 104 of the manual.
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  • How do I view call history on the Cisco 8841 IP Phone?

    To view call history (recent calls) on your phone:

    1. Press Applications.
    2. Select Recents.
    3. Choose to view All Calls, Missed Calls, Received Calls, Placed Calls, or Server All calls if configured by your administrator.
    4. Press Select.
      • The Recents list stores up to 180 individual calls and call groups.

    For more information, see pages 67 and 68 of the manual.
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  • What types of headsets are compatible with the Cisco 8841 IP Phone?

    The Cisco 8841 IP Phone is compatible with:

    • Analog headsets (both standard and wideband).
    • Wired headsets.
    • Electronic Hookswitch (EHS) connects to the auxiliary port.
      • Cisco Systems does not certify or support products from headset or handset vendors, but performs internal testing. It is recommended to check with the headset manufacturer for compatibility.

    For more information, see pages 89, 97 and 98 of the manual.
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  • How do I forward calls from my Cisco 8841 IP Phone to my mobile phone?

    To forward calls from your phone:

    1. When the line to be forwarded is inactive, press Forward.
    2. Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls. You can enter your mobile phone number here.

    For more information, see page 42 of the manual.
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  • How do I set up a headset with my Cisco 8841 IP Phone?

    To set up a standard headset with your phone:

    1. Plug the headset into the jack on the back of the phone.
    2. Press the cable into the cable channel.
      • If you plug a headset into the phone during an active call, the audio path automatically changes to the headset.

    For more information, see page 99 of the manual.
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  • How do I access the settings menu on the Cisco 8841 IP Phone?

    To access the settings menu, press the Applications button. This button provides access to call history, user preferences, phone settings, and phone model information.


    For more information, see page 23 of the manual.
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  • Why are missed calls not showing on my Cisco 8841 IP Phone?

    Missed calls may not be showing or the count may be inaccurate if your Recents list has reached its maximum size of 180 entries, as older entries (including missed calls) can be overwritten or removed.

    Was this helpful?
  • What do the different screen icons on the Cisco 8841 IP Phone mean?

    The blinking lights on your phone indicate various statuses:

    • Green, flashing: A held call.
    • Amber, flashing: An incoming call or reverting call.
    • Red, flashing: A remote line on hold.
    • For a monitored line key:
      • Red fast blinking LED: A call is ringing to the monitored line.
      • Amber LED: A configuration error occurred when the busy lamp field feature was being set up.

    For more information, see pages 19, 24, 47 and 101 of the manual.
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  • How do I make an outbound call on my Cisco 8841 IP Phone?

    To make a call:

    1. Enter a number.
    2. Pick up the handset.

    To make a call using the speakerphone:

    1. Enter a number using the keypad.
    2. Press Speakerphone.

    To make a call using a headset:

    1. Plug in a headset.
    2. Enter a number using the keypad.
    3. Press Headset.
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  • What are the different types of call transfer options available on the Cisco 8841 IP Phone?

    The Cisco 8841 IP Phone supports:

    • Supervised Transfer: You can transfer a call to another person and have the option to talk to them privately before completing the transfer.
    • Blind Transfer: You can transfer a call to another person immediately without waiting for them to answer or talking to them first.

    For more information, see page 43 of the manual.
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  • How do I adjust the display brightness on the Cisco 8841 IP Phone?

    To adjust the display brightness on your phone:

    1. Press Applications.
    2. Select User preferences > Screen preferences > Display brightness.
    3. Press the Navigation cluster left or right to increase or decrease the brightness.
    4. Press Save.

    For more information, see page 85 of the manual.
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  • How do I find the MAC address of my Cisco 8841 IP Phone?

    To find the MAC address of your phone:

    1. Press Applications.
    2. Select Status > Product Information.
    3. The MAC address will be displayed as the Hardware address of the Cisco IP Phone.

    For more information, see page 28 of the manual.
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  • How do I use the speakerphone on my Cisco 8841 IP Phone?

    To use the speakerphone:

    • To make a call, enter a number using the keypad and press Speakerphone.
    • The Speakerphone button allows you to toggle the speakerphone on or off. When it is on, the button is lit.

    For more information, see pages 23 and 34 of the manual.
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  • Does the Cisco 8841 IP Phone have Bluetooth capabilities?

    The Cisco 8841 IP Phone does not have Bluetooth capabilities.

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  • How do I set up a personal directory on the Cisco 8841 IP Phone?

    To set up a personal directory (Personal Address Book) on your phone:

    1. Press Contacts.
    2. Select Personal Address Book.
    3. Press Add or the Select button.
    4. Enter a name and at least one phone number.
    5. Select a custom ringtone for the contact.
    6. Press Save to add the entry to your personal directory.

    You can also add a new contact to your personal address book using the phone web page:

    1. On the phone web page, select User Login > Personal Directory.
    2. Click Add to Personal Directory.
    3. Add last name, first name, and number.
    4. Click Submit All Changes.

    For more information, see page 63 of the manual.
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  • How do I change the language setting on my Cisco 8841 IP Phone?

    To change the language setting on your phone:

    1. Press Applications.
    2. Select Device administration > Language.
    3. Select a language from the list of available languages.
    4. Select Save.

    For more information, see page 87 of the manual.
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  • How do I enable or disable auto-answer on the Cisco 8841 IP Phone?

    To enable or disable auto-answer:

    1. Press Applications.
    2. Select User preferences > Call preference > Auto answer page.
    3. Press On to enable auto-answer or Off to disable it.

    For more information, see page 79 of the manual.
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  • How do I perform a call pickup on the Cisco 8841 IP Phone?

    To answer a call ringing on a coworker's phone (call pickup):

    • Your administrator must assign you to at least one call pickup group.
    • To answer a call within your group, press PickUp to transfer an incoming call within your pickup group to your phone.
    • (Optional) Press the line button.

    For more information, see pages 39 and 40 of the manual.
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  • How do I find the serial number of my Cisco 8841 IP Phone?

    To find the serial number of your phone:

    1. Press Applications.
    2. Select Status > Product Information.
    3. The Serial number will be displayed.

    For more information, see page 28 of the manual.
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  • Can I set a custom ringtone on my Cisco 8841 IP Phone?

    Yes, you can set a custom ringtone on your Cisco 8841 IP Phone.
    To change the ringtone for your phone:

    1. Press Applications.
    2. Select User preferences > Audio preferences > Ext (n) - Ring tone, where n is the extension number.
    3. Scroll through the list of ringtones and press Play to hear a sample.
    4. Press Select and then Set to save your selection.
    5. Press Back to exit.

    You can also assign a ringtone to a specific line using the phone web page. Additionally, you can select a custom ringtone for a contact when adding them to your personal address book.


    For more information, see pages 20, 63 and 76 of the manual.
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  • How do I use the hold button on the Cisco 8841 IP Phone?

    To use the hold button:

    • To place an active call on hold, press Hold.
    • To resume a call from hold, press Hold again.
    • The Hold/Resume button can also be used to resume a held call.

    For more information, see pages 22 and 40 of the manual.
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  • What expansion modules are compatible with the Cisco 8841 IP Phone?

    The Cisco 8841 IP Phone does not support Key Expansion Modules.


    For more information, see pages 11 and 89 of the manual.
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  • How do I answer a call on the Cisco 8841 IP Phone?

    To answer a call:

    • Press the flashing red session button.
    • If you have multiple lines, press the solid red line button first.

    For more information, see page 38 of the manual.
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  • Does the Cisco 8841 IP Phone support Wi-Fi, and how do I set it up?

    The Cisco 8841 IP Phone does not support Wi-Fi.

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  • What is the function of the voicemail button on the Cisco 8841 IP Phone?

    The Messages button on your phone functions as a speed dial into your voicemail system, allowing you to autodial it.


    For more information, see pages 23 and 71 of the manual.
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  • What are the power options for the Cisco 8841 IP Phone?

    You can provide power to your phone in two ways:

    • Use the power adapter that comes with your phone.
    • If your network supports Power over Ethernet (PoE), you can plug your phone into the network by connecting an Ethernet cable to the Ethernet phone port.

    For more information, see page 110 of the manual.
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  • What is the purpose of the USB port on the Cisco 8841 IP Phone?

    The Cisco 8841 IP Phone does not have USB ports.

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  • Can the Cisco 8841 IP Phone be wall-mounted?

    Yes, the Cisco 8841 IP Phone can be wall-mounted. If wall-mounted, you may need to adjust the handset rest to prevent the receiver from slipping out of the cradle.


    For more information, see pages 15 and 89 of the manual.
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  • What accessibility options are available on the Cisco 8841 IP Phone?

    Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. More detailed information can be found on the Cisco website provided in the manual.

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  • Where is the headset port on the Cisco 8841 IP Phone?

    The headset port on the Cisco 8841 IP Phone is located on the back of the phone.


    For more information, see page 99 of the manual.
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  • What is the AUX port on the Cisco 8841 IP Phone used for?

    The AUX port on the Cisco 8841 IP Phone is used to connect an Electronic Hookswitch (EHS).


    For more information, see page 89 of the manual.
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  • How do I clean the screen and body of my Cisco 8841 IP Phone?

    To clean your phone:

    • Wipe the phone screen with a soft, dry cloth.
    • Do not use any liquids or powders on the phone, as they can contaminate components and cause failures.

    For more information, see pages 24 and 25 of the manual.
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  • What ports are available on the Cisco 8841 IP Phone?

    The Cisco 8841 IP Phone has the following ports:

    • Ethernet phone port for network connection.
    • Standard RJ9 connector for headsets.
    • Auxiliary port for Electronic Hookswitch (EHS).
      • The 8841 model does not have USB ports.

    For more information, see pages 11, 89, 91 and 110 of the manual.
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  • Can the Cisco 8841 IP Phone make video calls?

    No, the Cisco 8841 IP Phone does not have a built-in camera and therefore cannot make video calls. Only Cisco IP Phone 8845 and 8865 models support video calls.


    For more information, see pages 21 and 45 of the manual.
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  • Can I change the wallpaper on my Cisco 8841 IP Phone?

    Yes, you can change the wallpaper on your phone.

    1. On the phone web page, select User Login > Voice > User.
    2. In the Phone Background field of the Screen section, select any of the available options:
      • Default: No wallpaper, displays monochrome.
      • Download Picture: Uses a picture from a specified URL (supports .jpg, .png; max 625 KB).
      • Logo: Uses a logo from a specified URL (128x128 pixels).
    3. Click Submit All Changes.

    For more information, see page 82 of the manual.
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Related Manuals for Cisco 8841

Summary of Contents for Cisco 8841

  • Page 1 Cisco IP Phone 8800 Series Multiplatform Phones User Guide First Published: 2016-01-29 Last Modified: 2018-05-14 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Sign Out of a Phone as a Guest Monitor a Coworker's Line Phone Web Page Speed-Dial Numbers Buttons and Hardware Navigation Softkey, Line, and Feature Buttons Phone Screen Features Clean the Phone Screen Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 4 Make an Emergency Call Redial a Number Speed Dial Assign a Speed-Dial Code from the Phone Screen Make a Call with a Speed-Dial Code Configure a Speed Dial on a Line Key Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 5 Conference Calls and Meetings Add Another Person to a Call Conference with a Star Code Video Calls Make a Video Call Toggle Between Phone and Video Display Adjust the Picture-In-Picture Position Stop Your Video Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 6 Switch Connected Mobile Devices Delete a Mobile Device View Your Paired Bluetooth Devices Intelligent Proximity for Mobile Phones Intelligent Proximity for Tablets C H A P T E R 3 Contacts Corporate Directory Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 7 Delete a Call Record Delete All Call Records C H A P T E R 5 Voicemail Your Voicemail Account Set Up Voicemail on Your Phone Check for New Voice Messages Access Voicemail Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 8 Adjust the Backlight Duration Adjust Backlight Timer from the Phone Web Page Change the Display Mode Restart Your Phone Set Language Set Password C H A P T E R 7 Accessories Cisco IP Phone 8800 Series Multiplatform Phones User Guide viii...
  • Page 9 Contents Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware View the Accessories Associated with Your Phone Headsets Important Headset Safety Information Cisco Headset 500 Series Cisco Headset 500 Series Setup Control Calls with Cisco Headset USB Adapter...
  • Page 10 Compliance Information for Brazil FCC Compliance Statements FCC Part 15.19 Statement FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 11: Your Phone

    • Additional Help and Information, on page 17 The Cisco IP Phone 8800 Series The Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and 8865 deliver easy-to-use, highly-secure voice communications. Table 1: Cisco IP Phone 8800 Series Major Features Features...

  • Page 12: New And Changed Features

    New and Changed Features New and Changed for Firmware Release 11.1(2) Revision Updated Section Emergency Call Support Make an Emergency Call, on page 24 Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 13: New And Changed For Firmware Release 11.1(1)

    Adjust Your Headset Microphone Volume, on page 83 Adjust Your Headset Speaker Feedback, on page 83 Test Your Headset Microphone, on page 83 Control Calls with Cisco Headset USB Adapter, on page Control Single Calls, on page 84 Switch Among Multiple Calls, on page 84...

  • Page 14: New And Changed Features For Firmware Release 11.0(1)

    Report All Phone Issues, on page 20 Added Speed-Dial support on a line key Configure a Speed Dial on a Line Key, on page 26 Remove a Speed Dial from a Line Key, on page 26 Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 15: Phone Setup

    If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 16: Change The Viewing Angle Of Your Phone

    Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote Access Through Expressway and you connect your phone to the network, it connects to the Expressway server automatically. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 17: Set A Password On Initial Phone Boot Up

    The password field allows two input methods: alphanumeric and numeric. While you type in the password, you see the Options softkey on the phone. Use this softkey to change the current password input type. Select Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 18: Sign Out Of Your Extension From Another Phone

    The location is sent to the emergency services when you make an emergency call. Sign Out of a Phone as a Guest Procedure Step 1 Press Guest Out. Step 2 Press Sign Out. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 19: Monitor A Coworker's Line

    The following table shows the various busy lamp field icons based on each feature combination. Table 2: Busy Lamp Field Icons on the Cisco IP Phone 8800 Series Busy Lamp...

  • Page 20: Speed-Dial Numbers

    • A single comma is required between the authorization code and the billing code in the string. • A speed-dial label is required for speed dials with authorization codes and additional digits. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 21: Buttons And Hardware

    Buttons and Hardware The Cisco IP Phone 8800 Series has two distinct hardware types: • Cisco IP Phones 8811, 8841, 8851, and 8861—do not have a camera. • Cisco IP Phones 8845 and 8865—have a built-in camera. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 22 Your Phone Buttons and Hardware Figure 1: Cisco IP Phone 8845 Buttons and Hardware Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red). Camera Use the camera for video calls.

  • Page 23: Navigation

    • Green, steady—Active call or two-way intercom call • Green, flashing—Held call • Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged into a Hunt Group Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 24: Phone Screen Features

    The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen. Clean the Phone Screen Procedure If your phone screen gets dirty, wipe it with a soft, dry cloth. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 25: Differences Between Phone Calls And Lines

    • A short delay may occur before charging begins. • In some situations, your device will not display the charging icon. For example, the icon may not display when the device is fully charged. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 26: Bluetooth And Your Phone

    Energy Savings, on page 16 Bluetooth and Your Phone Bluetooth is supported on Cisco IP Phone 8851 and 8861. If your phone supports Bluetooth, use a Bluetooth headset and connect your mobile phone or tablet to the phone. Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters).

  • Page 27: Turn On Your Phone

    • For licensing information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/ ip-phone-8800-series-multiplatform-firmware/products-licensing-information-listing.html Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.

  • Page 28: Find Information About Your Phone

    Software version—Version number of the Cisco IP Phone firmware. Hardware version—Version number of the Cisco IP Phone hardware. Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.

  • Page 29: View The Phone Status

    View the Phone Status • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port. • Switch port config—Indicates speed and duplex of the network port.

  • Page 30: View The Line Status

    Report All Phone Issues You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to your administrator. Procedure Step 1 Press Applications Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 31: Factory Reset The Phone From Phone Web Page

    If the <ping destination> includes spaces, the phone uses only the first part of the address as the pinging destination. For example, to ping the 192.168.1.1 address: http://<Phone IP>/admin/ping?192.168.1.1 cisco.com Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 32: Lost Phone Connectivity

    Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.

  • Page 33: Calls

    Make a Call with the Dial Assistance List When you are dialing a number and dial assistance is configured, the dial assistance list shows you suggestions from your directory and call history. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 34: Make A Call With The Speakerphone

    If your call disconnects, the emergency services can call you back. Before you begin Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 35: Redial A Number

    Press Edit and do one of the following: • Enter the name and number. • Select Option > Select from contact to select a contact from the address book. Step 5 Select Save Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 36: Make A Call With A Speed-Dial Code

    Step 1 Press a line key that has a speed dial configured for at least two seconds. Step 2 Press Option > Delete in the Speed-Dial window on the phone screen. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 37: Use The Line In Focus For Speed-Dial Calls

    The plus (+) sign is displayed as the first digit in the phone number. Step 2 Enter the phone number. Step 3 Press Call or wait 10 seconds after the last key press to automatically place the call. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 38: Secure Calls

    Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure Press the flashing red session button.

  • Page 39: Turn On Do Not Disturb

    You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time. Procedure Step 1 (Optional) Press the line button. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 40: Mute Your Call

    Use the: • Flashing message indicator on the handset • Visual notification on the phone screen • Ringing notification on the phone if a hold reminder is configured with phone web page Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 41: Swap Between Active And Held Calls

    Your phone plays a recorded message that asks for the number of the parked call. Step 2 (Optional) If you have call park configured on a key expansion module, press the call park line key. Step 3 Enter the number and press Pound (#). Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 42: Retrieve A Call On Hold With Call Park

    Use the phone web page to set up your phone to forward all calls during specific situations, such as when your phone is busy. You can also set up call forward from your user preferences. Procedure Step 1 On the phone web page, click User Login > Voice > User. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 43: Transfer Calls

    Consult Before You Complete a Transfer Before you transfer a call, you can talk to the person that you're transferring the call to. Before you begin You have an active call that needs to be transferred. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 44: Conference Calls And Meetings

    Make a call from a line and wait for an answer. Step 2 Use the same line to call another number and wait for an answer. You can use the same line to call other numbers. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 45: Video Calls

    Cisco IP Phones 8845 and 8865 support video calls with a built-in video camera. Make a Video Call Cisco IP Phones 8845 and 8865 support video calls as long as the person you're calling also has a video phone. The ring on the outside of the camera controls the shutter.

  • Page 46: Stop Your Video

    Step 4 Click Set. Adjust the Video Bandwidth During a video call, your video can suddenly stop or lag behind the audio. The lag is often caused by a busy network. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 47: Video Call Security And Troubleshooting Information

    Table 3: Recording Icons Icon Meaning Recording in progress Recording in progress (8811) Recording paused Recording paused (8811) Before you begin Your administrator enables your phone with call recording. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 48: Instant Message And Presence Contacts

    When you call someone on your IM&P contacts, their presence state is displayed in your call history. Procedure Step 1 Press Contacts Step 2 Select IM&P. Step 3 Select a directory. Step 4 Select an entry. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 49: Change Your Presence State

    Multiple Lines If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 50: Answer The Oldest Call First

    Procedure Step 1 Press the line button for the shared line. Step 2 Press Barge or BargeSilent. Call Center Features Your administrator configures your phone as a call center phone. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 51: Sign In As A Call Center Agent

    Press Select. Step 4 When you are available again, press Agt status. Step 5 Highlight the Available status. Step 6 Press Select. Step 7 Highlight the Wrap-up status. Step 8 Press Select. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 52: Accept A Call Center Call

    Your administrator enables your phone to add a disposition code. Procedure Step 1 Press Disp Code. Step 2 Press Ok. Trace a Call You can trace an active call and the last incoming call in any agent status. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 53: Escalate A Call To A Supervisor

    Cisco IP Phone 8851 and 8861 support this feature. Do not pair two or more Cisco IP Phone 8800 Series desk phones. Related Topics...

  • Page 54: Pair A Mobile Device With Your Desk Phone

    The Cisco IP Phone 8800 Series, on page 1 Switch Connected Mobile Devices If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect. Procedure Step 1...

  • Page 55: View Your Paired Bluetooth Devices

    • Press Answer to answer the call. • Press Decline to decline the call and send it to your voicemail. Make a Mobile Call Before you begin Your mobile phone is paired to your desk phone. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 56 Before you begin Before you can use your mobile device with your desk phone, use Bluetooth to pair the two phones. Select the option to share the mobile contacts. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 57 Before you can see the mobile call history on your desk phone, use Bluetooth to pair the mobile phone with your desk phone. Select the option to share your mobile call history with your desk phone. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 58: Intelligent Proximity For Tablets

    Your tablet is paired to your desk phone and you are on a call on the tablet with the audio on the desk phone. Procedure Do one of the following actions: • Hang up the handset. • Press Release. • Answer another call on the desk phone. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 59: Contacts

    You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This application feature uses BroadSoft's Extended Services Interface (XSI). Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 60: Search For A Contact In Your Broadsoft Directory (Simple Search)

    Enter your search criteria, and press Submit. Edit Your Contact Type in Your Broadsoft Directory Procedure Step 1 Press Contacts Step 2 Select the Broadsoft Directory. Step 3 Press Option. Step 4 Select Edit Settings. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 61: Edit Your Broadsoft Directory Name

    Edit User ID of Your Broadsoft Directory Procedure Step 1 Press Contacts Step 2 Select the Broadsoft Directory. Step 3 Press Option. Step 4 Select Edit Settings. Step 5 Select UserID. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 62: Edit Your Broadsoft Directory Password

    Press Save to apply the change. LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported.

  • Page 63: Personal Address Book

    Step 3 Select Option > Search. Step 4 Enter the address entry to search for, and press Submit. You can only search by name (case insensitive). Search by number is not supported. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 64: Call A Contact In Your Personal Address Book

    Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transfer call. The reverse name lookup acts when the phone cannot find a name using the service provider directory, Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 65 Reverse name lookup is enabled by default. Reverse name lookup searches the directories in the following order: 1. Phone contacts 2. Call History 3. Third-party Server Directory (BroadSoft, Asterisk, or MetaSphere) 4. LDAP Directory 5. XML Directory Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 66 Contacts Reverse Name Lookup for Incoming and Outgoing Calls Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 67: Recent Calls

    Recents list. This limit consists of outgoing calls, missed calls, and incoming calls. Also, there can be some old missed calls that get added to the count for the missed call badge. This can get overwritten in the Recents list. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 68: Return A Recent Call

    (Optional) Press Edit call to edit the call record. Step 6 Press Call. Clear the Recent Calls List Procedure Step 1 Select a line to view. Step 2 Press Applications Step 3 Select Recents. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 69: Create A Contact From A Recents Record

    Press Select. Step 5 Highlight the individual record or call group that you want to delete. Step 6 Press Delete entry. Step 7 Press Delete again to confirm. Step 8 Press Back. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 70: Delete All Call Records

    You can delete all call history records on your phone. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Press Recents. Step 4 Select Option > delete All. Step 5 Press Delete again to confirm. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 71: Voicemail

    If your administrator has not set up your voicemail phone number on your phone, you can set it up yourself. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences. Step 3 Enter your voicemail phone number in Voice mail. Step 4 Press Set. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 72: Check For New Voice Messages

    When prompted, enter your voicemail credentials. Phone Behavior with Voicemail Setting This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 73: Phone Behavior With Voicemail And Missed Call Configuration Setting

    Missed Call Voicemail comes in LED On User interacts with the phone and calls the voicemail to retrieve a message. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 74 Voicemail Phone Behavior with Voicemail and Missed Call Configuration Setting Starting State Event LED Status After LED Turn Off Criteria Event No Voicemail, No No event LED Off Missed Call Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 75: Settings

    Adjust Backlight Timer from the Phone Web Page, on page 76 • Change the Display Mode, on page 76 • Restart Your Phone, on page 77 • Set Language, on page 77 • Set Password, on page 77 Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 76: Change The Ringtone

    Call forwarding must be enabled on your phone before you can forward your calls in specific situations. Procedure Step 1 Press Applications Step 2 Select User Preferences > Call Preferences. Step 3 Select On to enable call forwarding. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 77: Enable Call Forwarding With The Phone Web Page

    Select User preferences > Call preferences > Do not disturb. Step 3 Select a specific line from the list. Step 4 Press On to turn on DND or press Off to turn off DND. Step 5 Press to exit. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 78: Turn On Dnd For All Lines From The Phone Web Page

    Step 3 Press On you want to block caller ID display, or press Off to allow caller ID display. Step 4 Select Set to apply the changes. Step 5 Press to exit. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 79: Secure A Call

    Press Applications Step 2 Select User preferences > Call preference > Auto answer page. Step 3 Press On to enable the Auto answer page or press Off to disable Auto answer page. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 80: Set Up Voicemail

    Select a time format and press Set to apply the changes. Step 5 Press to exit. Change the Date Format You can change the date format that you want to see on your phone screen. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 81: Change The Screen Saver

    • Trigger interval—Enter the number of seconds that the phone remains idle before the screen saver turns • Refresh interval—Enter the number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures). Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 82: Change Wallpaper From The Phone Page

    Procedure Step 1 On the phone web page, select User Login > Voice > User. Step 2 In the Screen section, set up the fields as described in the following table. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 83: Add A Logo As A Phone Background

    To add a logo icon as your phone screen background, add it from phone web page. Procedure Step 1 On the phone web page, select User Login > Voice > User. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 84: Change Wallpaper From The Phone Page

    If original logo size does not fit display area, the logo scales to fit the display area. Download Wallpaper You can download a picture to customize the background on the phone screen. Procedure Step 1 On the phone web page, select User Login > Voice > User. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 85: Adjust The Phone Screen Brightness

    Select User preferences > Screen preferences > Backlight timer. Step 3 Press Edit or Select button. Step 4 Scroll through the list and select a duration for which the backlight remains on: • 1 min Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 86: Adjust Backlight Timer From The Phone Web Page

    Step 2 Select User preferences > Attendant console preferences > Display mode. The following options are available: • Name • Ext • Both Step 3 Choose the display mode and press Set. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 87: Restart Your Phone

    Select Device administration > Set password. Step 3 Enter your current password in the Old password field. Step 4 Enter your new password in the New password and the Reenter new password fields. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 88 Settings Set Password Step 5 Select Save. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 89: Accessories

    C H A P T E R Accessories • Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware, on page 79 • View the Accessories Associated with Your Phone, on page 80 • Headsets, on page 81 •...

  • Page 90: View The Accessories Associated With Your Phone

    • The EHS connects to the Cisco IP Phone 8811, 8841, and 8845 with the auxiliary port. • The EHS connects to the Cisco IP Phone 8851, 8861, and 8865 with the auxiliary port, the USB port, or with Bluetooth.

  • Page 91: Headsets

    The Cisco 500 Headset Series uses one of two connectors with the Cisco IP Phone 8800 Series with Multiplatform Firmware: • RJ9 connector–Use it with Cisco IP Phones such as 79xx, 78xx, and 88xx that have a headset port. • USB headset adapter– Provides enhanced call control and currently supports the 8851, 8861, and 8865 Cisco IP Phone models.

  • Page 92: Cisco Headset 500 Series Setup

    Cisco Headset 500 Series Setup The Cisco Headset USB Adapter is available for use with the Cisco Headset 531 and 532. With the USB adapter, you can test your headset, plus customize your bass and treble, gain or microphone volume, and sidetone or feedback settings.
  • Page 93 Procedure Step 1 Press Applications Step 2 Select Status. Step 3 Select Accessories. Step 4 Navigate to Setup > Microphone > Test. Step 5 Press Record and speak into the microphone. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 94: Control Calls With Cisco Headset Usb Adapter

    USB adapter. Switch Among Multiple Calls The Cisco Headset USB Adapter makes it easy to handle more than one call. If you work in a high call environment or often handle multiple calls, the USB adapter helps you switch between calls.
  • Page 95 USB adapter for 2 seconds. Step 2 Press on the USB adapter. Headset Call Button Behavior You can use the Cisco Headset USB Adapter Call button to control one call. Single Call Call Button Action Answer incoming call. Press once.

  • Page 96: Replace Your Cisco Headset Ear Pads

    Resume held call. Press once. End active call. Press and hold for two seconds. You can use the Cisco Headset USB Adapter Call button to control multiple calls. Multiple Calls Call Button Action Hold current active call and answer an incoming call.

  • Page 97: Third Party Headsets

    Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds;...

  • Page 98: Audio Quality

    Wired Headsets A wired headset works with all Cisco IP Phone features, including the Volume and Mute buttons. These buttons adjust the earpiece volume and mute the audio from the headset microphone. When you install a wired headset, make sure you press the cable into the channel in the phone.

  • Page 99: Usb Headsets

    • If you are on an active call and unplug a USB headset, the audio changes automatically to the speaker. • If you are on an active call and plug in a USB headset, the audio changes to the USB headset. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 100: Bluetooth Wireless Headsets

    The Cisco IP Phone uses a shared key authentication and encryption method to connect with headsets. The Cisco IP Phone can connect with up to 50 headsets, one at a time. The last connected headset is used as the default. Pairing is typically performed once for each headset.

  • Page 101: Turn Bluetooth On Or Off

    Bluetooth and analog headset. If you unplug the USB headset, you can either enable the Bluetooth headset or disable the Bluetooth headset to use the analog headset. For information about how to use your Bluetooth wireless headset, see: • Cisco IP Phone 8800 Series Multiplatform Phones User Guide , see Bluetooth Headsets.

  • Page 102: Disconnect A Bluetooth Headset

    Headset key on the phone. Though the phone is connected to multiple devices, you see a specific headset is selected as the preferred audio device in the following priority order: Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 103: Specify A Audio Device For A Call

    Dynamically Select an Audio Path for a Call You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However, only one of them can be used at a time. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 104: External Speakers And Microphone

    External speakers and microphones are plug-and-play accessories. You can connect an external PC-type microphone and powered speakers (with amplifier) on the Cisco IP Phone by using the line in/out jacks. Connecting an external microphone disables the internal microphone and connecting an external speaker disables the internal phone speaker.

  • Page 105: Key Expansion Module Buttons And Hardware

    Key Expansion Module Buttons and Hardware The following table lists the phones and the number of key expansion modules that each model supports. Table 5: Cisco IP Phones and Supported Key Expansion Modules Cisco IP Phone Model Supported Key Expansion Modules Cisco IP Phone 8851 2;...

  • Page 106: Adjust The Screen Brightness

    You can change the brightness of the key expansion module screen to make it easier to read. Procedure Step 1 Press Applications Step 2 Select User preferences > Attendant console preferences. Step 3 Enter a number between 4-15. Step 4 Press Set. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 107: Modify A Speed Dial On A Key Expansion Module

    Press a key expansion module speed-dial key for at least 2 seconds. Step 2 In the Define Speed Dial window, add the speed-dial name and phone number to call when you press the key expansion module speed-dial key. Step 3 Press Save. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
  • Page 108 Accessories Modify a Speed Dial on a Key Expansion Module Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 109: Product Safety And Security

    Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more of these actions: Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 110: Ways To Provide Power To Your Phone

    • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

  • Page 111: Rf Exposure Statement For The European Union

    En tant que tels, les systèmes sont conçus pour être utilisés en évitant le contact avec les antennes par l'utilisateur final. Il est recommandé de positionner le système à un endroit où les antennes peuvent demeurer à au moins Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 112: Compliance Information For Brazil

    However, there is no guarantee that interference will not occur in a particular installation. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

  • Page 113: Cisco Product Security Overview

    This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
  • Page 114 Product Safety and Security Important Online Information Cisco IP Phone 8800 Series Multiplatform Phones User Guide...

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