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Cisco 8851NR User Manual

Cisco 8851NR User Manual

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CISCO 8800 SERIES
USER GUIDE
Cisco IP Phone 8800 Series
User Guide
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Summary of Contents for Cisco 8851NR

  • Page 1 CISCO 8800 SERIES USER GUIDE Cisco IP Phone 8800 Series User Guide GoMomentum.com 888.538.3690...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com go...

  • Page 3: Table Of Contents

    C O N T E N T S C H A P T E R 1 Your Phone The Cisco IP Phone 8800 Series New and Changed Information New Information for Firmware Release 12.5(1)SR1 New Information for Firmware Release 12.1(1)SR1 New Information for Firmware Release 12.1(1)
  • Page 4 Add a Speed Dial Button from Your Phone Add a New Contact to Your Corporate or Personal Directory Bluetooth and Your Phone Accessibility Features for the Cisco IP Phone 8800 Series Hearing-Impaired Accessibility Features Vision-Impaired and Blind Accessibility Features Voice Feedback...
  • Page 5 CISCO 8800 SERIES USER GUIDE Report Call Quality Issues Report All Phone Issues Lost Phone Connectivity Cisco One-Year Limited Hardware Warranty Terms C H A P T E R 2 Calls Audio Path Selection Make Calls Make a Call Make a Call with the Speakerphone...
  • Page 6 CISCO 8800 SERIES USER GUIDE Answer a Call Within Your Hunt Group Sign In and Out of a Hunt Group View the Call Queue in a Hunt Group Answer Calls Automatically Trace a Suspicious Call Video Calls Make a Video Call...
  • Page 7 CISCO 8800 SERIES USER GUIDE Make an Intercom Call Answer an Intercom Call Supervise and Record Calls Set Up a Supervised Call Record a Call Prioritized Calls Make a Priority Call Answer a Priority Call Answer a Priority Call While on Another Call...
  • Page 8 CISCO 8800 SERIES USER GUIDE C H A P T E R 3 Contacts Corporate Directory Dial a Contact in the Corporate Directory Personal Directory Sign In and Out of a Personal Directory Add a New Contact to Your Personal Directory...
  • Page 9 Important Headset Safety Information Cisco Headset 500 Series Cisco Headset 521 and 522 Controller Buttons and Hardware Cisco Headset 531 and 532 USB Adapter Buttons and Hardware Cisco Headset 561 and 562 Buttons and LED Standard Base for Cisco Headset 561 and 562...
  • Page 10 Connect a Headset to Your Phone Connect a Standard Headset Connect a USB Headset Connect a Cisco Standard Base with the Y-Cable Connect the Multibase to a Bluetooth Device Disconnect the Multibase from a Bluetooth Device Change Your Connected Bluetooth Device...
  • Page 11 Compliance Statements for New Zealand Permit to Connect (PTC) General Warning Compliance Information for Japan FCC Compliance Statements FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information GoMomentum.com 888.538.3690...
  • Page 12 CISCO 8800 SERIES USER GUIDE GoMomentum.com 888.538.3690...

  • Page 13: Your Phone

    Additional Help and Information , on page 34 The Cisco IP Phone 8800 Series The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR deliver easy-to-use, highly secure voice communications. Figure 1: The Cisco IP Phone 8800 Series GoMomentum.com...

  • Page 14: New And Changed Information

    To make or receive a video call, you must use the Cisco IP Phone 8845, 8865, or 8865NR. The other phones in the Cisco IP Phone 8800 Series only support audio calls.

  • Page 15: New Information For Firmware Release 12.1(1)Sr1

    Audio Path Selection New Information for Firmware Release 12.1(1)SR1 The following table describes changes to this book to support Firmware Release 12.1(1)SR1. Table 3: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.1(1)SR1. Revision Updated Section Updated for Simplified Line Label and Incoming Enhanced Line Mode Calls in Enhanced Line Mode.

  • Page 16: New Information For Firmware Release 12.0(1)

    Delete a Speed Dial Button from Your Phone New Information for Firmware Release 12.0(1) The following table describes changes to this book to support Firmware Release 12.0(1). Table 5: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.0(1). Revision Updated Section...

  • Page 17: New Information For Firmware Release 11.5(1)Sr1

    USER GUIDE New Information for Firmware Release 11.5(1)SR1 The following table describes changes to this book to support Firmware Release 11.5(1)SR1. Table 7: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.5(1)SR1. Revision Updated Section Updated for Cisco IP Phone 8865NR support...

  • Page 18: Phone Setup

    Network New Information for Firmware Release 11.0 The following table describes changes to this book to support Firmware Release 11.0. Table 9: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.0. Revision Updated Section Removed references to specific font size.

  • Page 19: Change The Viewing Angle Of Your Phone

    CISCO 8800 SERIES USER GUIDE Figure 2: Adjust the Handset Rest Procedure Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees. Step 2 Hold the tab between two fingers, with the corner notches facing you.

  • Page 20: Connect To The Network

    Press Apply to save the changes, or press Revert to cancel the changes. Connect to a Preconfigured Wi-Fi Network You can connect to a Wi-Fi network with your Cisco IP Phone 8861 and 8865. But the Cisco IP Phone 8865NR does not support Wi-Fi.

  • Page 21: Connect To A Vpn

    Step 3 Select one of the following menu items: • All phones connected to the Ethernet: Ethernet setup • Cisco IP Phone 8861 and 8865 users that use Wi-Fi: Network setup > Wi-Fi client setup Step 4 Select IPv4 Setup.

  • Page 22: Connect With Activation Code Onboarding

    CISCO 8800 SERIES USER GUIDE Connect with Activation Code Onboarding If your network has been configured to support this feature, then you can use Activation Code Onboarding to connect to your company's phone network. Enter an Activation Code Activation codes are used to set up your new phone. They can only be used once, and expire after 1 week.

  • Page 23: Secure The Phone With A Cable Lock

    When the scan succeeds, your phone registers with the server, and you're ready to make your first call. Secure the Phone with a Cable Lock You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide. Procedure Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.

  • Page 24: Activate And Sign In To Your Phone

    Sign In to Your Extension from Another Phone You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.

  • Page 25: Sign Out Of Your Extension From Another Phone

    Use the Self Care Portal to subscribe to a phone service before you access it on your phone. If you use a Cisco IP Phone 8800 Key Expansion Module, then you can configure it for speed dial and other phone services.

  • Page 26: Speed-Dial Numbers

    CISCO 8800 SERIES USER GUIDE Features Description Additional phones Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to your mobile phone.

  • Page 27: Buttons And Hardware

    Buttons and Hardware The Cisco IP Phone 8800 Series has two distinct hardware types: • Cisco IP Phones 8811, 8841, 8851, 8851NR, and 8861—do not have a camera. • Cisco IP Phones 8845, 8865, and 8865NR—have a built-in camera. The following figure shows the Cisco IP Phone 8845.
  • Page 28 CISCO 8800 SERIES USER GUIDE Figure 3: Cisco IP Phone 8845 Buttons and Hardware The following table describes the Cisco IP Phone 8800 Series Buttons. Table 11: Cisco IP Phone 8800 Series Buttons Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).

  • Page 29: Navigation

    CISCO 8800 SERIES USER GUIDE Hold/Resume, Conference, Place an active call on hold and resume the Hold/Resume and Transfer held call. Create a conference call. Conference Transfer Transfer a call. Speakerphone, Mute, and Speakerphone Toggle the speakerphone on or off. When Headset the speakerphone is on, the button is lit.

  • Page 30: Phone Screen Features

    The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header row, the middle section, and the footer row. Figure 5: Cisco IP Phone 8800 Screen GoMomentum.com 888.538.3690...

  • Page 31: Clean The Phone Screen

    CISCO 8800 SERIES USER GUIDE The following table describes the Cisco IP Phone 8800 phone screen. Table 12: Cisco IP Phone 8800 Screen Information At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons.

  • Page 32: Usb Ports

    • In some situations, your device will not display the charging icon. For example, the icon may not display when the device is fully charged. • When more than one Cisco IP Phone 8800 Key Expansion Module is attached to your phone, the back USB port cannot fast-charge the device.

  • Page 33: Search Call History

    CISCO 8800 SERIES USER GUIDE Search Call History Chinese input is based on the Pinyin input method, which is common to PCs and mobile phones in many Asian countries. Procedure Step 1 Press Applications Step 2 Select Recents. When the phone is in the idle state, you can also view the Recent calls list by pressing the Navigation cluster up.

  • Page 34: Bluetooth And Your Phone

    Cisco IP Phone 8800 Series Accessibility Features The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 provide accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.

  • Page 35: Hearing-Impaired Accessibility Features

    Your phone comes with standard accessibility features that require little or no setup. Figure 6: Hearing-Impaired Accessibility Features Cisco IP Phone 8861 Shown The following table describes the hearing-impaired accessibility features on the Cisco IP Phone 8800 Series. Table 13: Hearing-Impaired Accessibility Features...

  • Page 36: Vision-Impaired And Blind Accessibility Features

    • Section 508 loudness requirements, which are met by using industry-standard inline handset amplifiers. Acoustic coupled TTY and TDD Cisco IP Phones support these TTY and TDD features: support (handset) • Acoustic or direct connect TTYs from industry-leading manufacturers. • Real-time text transmission over phone lines.
  • Page 37 CISCO 8800 SERIES USER GUIDE Figure 7: Vision-Impaired and Blind Accessibility Features Cisco IP Phone 8861 Shown The following table describes the vision-impaired and blind accessibility features on the Cisco IP Phone 8800 Series. Table 14: Vision-Impaired and Blind Accessibility Features...
  • Page 38 • Red, flashing—Remote line on hold. Back-lit color LCD screen on the Allows you to adjust your phone screen's brightness. Cisco IP Phone • The Cisco IP Phone 8811 has a grayscale LCD with adjustable contrast. Softkeys Provide access to special functions. The functions are displayed on the LCD.
  • Page 39 CISCO 8800 SERIES USER GUIDE Item Accessibility Feature Description Messages button, Applications Allow you to easily access your messages, applications, button, and Contacts button and contacts. • These three large buttons are located to the left of the keypad. • In this group of buttons, the Messages button is the single button in the top row.

  • Page 40: Voice Feedback

    Voice Feedback Voice Feedback helps people who have trouble seeing use their Cisco IP phone. When enabled, a voice prompt helps you navigate your phone buttons, and to use and configure phone features. The voice also reads out incoming Caller IDs, displayed screens and settings, and button functions.

  • Page 41: Mobility-Impaired Accessibility Features

    Your phone comes with standard accessibility features that require little or no setup. To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model. Figure 8: Mobility-Impaired Accessibility Features Cisco IP Phone 8861 Shown GoMomentum.com 888.538.3690...

  • Page 42: Cisco Ip Phone 8800 Series Wall Mount Kit Accessibility

    Cisco IP Phone 8800 Series Wall Mount Kit Accessibility The Cisco IP Phone 8800 Series phones can be mounted on a wall using one of the following wall mount kits: • Wallmount Kit for Cisco IP Phone 8800 Series—used to mount a single phone on the wall.

  • Page 43: Phone Firmware And Upgrades

    CISCO 8800 SERIES USER GUIDE The Wallmount Kit for Cisco IP Phone 8800 Series and Wallmount Kit for Cisco IP Phone 8800 Series with single KEM meet the 307.2 Protrusion Limits section of the Americans with Disabilities Act (ADA) ADAAG requirement for mounting a phone on the wall.

  • Page 44: View The Progress Of A Phone Firmware Upgrade

    CISCO 8800 SERIES USER GUIDE View the Progress of a Phone Firmware Upgrade During a phone firmware upgrade, you can view the upgrade progress. Procedure Step 1 Press Applications Step 2 Select Phone information > Show detail. Step 3 Press Exit.

  • Page 45: Phone Line Modes

    • From—The line that is used to make the call. Forwarded calls are also identified. This action occurs on the Cisco IP Phone 8800 Series phone, as well as the Cisco IP Phone 8851/8861 Key Expansion Module and the Cisco IP Phone 8865 Key Expansion Module.

  • Page 46: Additional Help And Information

    • For licensing information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-licensing-information-listing.html Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.

  • Page 47: Report Call Quality Issues

    Report All Phone Issues You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.

  • Page 48: Cisco One-Year Limited Hardware Warranty Terms

    Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.

  • Page 49: Calls

    CISCO 8800 SERIES USER GUIDE C H A P T E R Calls • Audio Path Selection, on page 37 • Make Calls, on page 38 • Answer Calls, on page 43 • Video Calls, on page 48 • Mute Your Call, on page 49 •...

  • Page 50: Make Calls

    CISCO 8800 SERIES USER GUIDE Related Topics Buttons and Hardware, on page 15 Make Calls Your phone works just like a regular phone. But we make it easier for you to make calls. Make a Call Use your phone just like any other phone to make a call.

  • Page 51: Make A Call With A Phone Or Video Address

    CISCO 8800 SERIES USER GUIDE Make a Call with a Phone or Video Address Sometimes, instead of just having someone’s phone number, you might also have a phone or video address that you can use to place the call instead.

  • Page 52: Make A Call With A Speed-Dial Button

    You can configure a speed dial button from your phone, if you cannot access the Self Care Portal. This feature is supported on the Cisco IP Phones 8800 Series and the following key expansion modules: • Cisco IP Phone 8800 Key Expansion Module •...

  • Page 53: Modify A Speed Dial Button From Your Phone

    You can use your phone to modify or edit a speed-dial button, if you cannot access the Self Care Portal. But it does not apply to speed-dial buttons created from the Self Care Portal, or from the Cisco Unified Communications Manager by your administrator.

  • Page 54: Make A Call With A Fast-Dial Button

    CISCO 8800 SERIES USER GUIDE Make a Call With a Fast-Dial Button Before you begin You need to set up the fast-dial codes in your personal directory. Procedure Step 1 Press Fast Dial. Step 2 Sign in to Personal Directory.

  • Page 55: Calls That Require A Billing Code Or Authorization Code

    Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure When your phone rings, press the flashing line button to answer the call.

  • Page 56: Decline A Call

    CISCO 8800 SERIES USER GUIDE Step 2 (Optional) If you have more than one call waiting, select an incoming call. Decline a Call You can send a ringing call to your voicemail system (if configured) or to a preset phone number. If not set up, the call is rejected and the caller hears a busy tone.

  • Page 57: Answer A Coworker's Phone (Call Pickup)

    CISCO 8800 SERIES USER GUIDE Procedure Step 1 Press Do not disturb to turn on DND. Step 2 Press Do not disturb again to turn off DND. Answer a Coworker's Phone (Call Pickup) If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone.

  • Page 58: Answer A Call From An Associated Group (Other Pickup)

    CISCO 8800 SERIES USER GUIDE Answer a Call From an Associated Group (Other Pickup) Procedure Step 1 (Optional) Press the line button. Step 2 Press PickUp to answer a call in your pickup group or in a group that is associated with your phone.

  • Page 59: Answer Calls Automatically

    CISCO 8800 SERIES USER GUIDE • Longest waiting time Procedure Step 1 Press Queue Status. Step 2 Press Update to refresh the statistics. Step 3 Press Exit. Answer Calls Automatically If your phone is set up to answer calls automatically, you don't do anything when your phone rings. After one ring, you're automatically connected to the call using the speakerphone.

  • Page 60: Video Calls

    Settings, on page 87 Make a Video Call Cisco IP Phones 8845, 8865, and 8865NR support video calls as long as the person you're calling also has a video phone. The ring on the outside of the camera controls the shutter.

  • Page 61: Adjust The Picture-In-Picture Position

    CISCO 8800 SERIES USER GUIDE Procedure Step 1 Press Hide video to hide the video. Step 2 Press Show video to show the video. Adjust the Picture-In-Picture Position When you are on a video call, you can view your incoming and your outgoing video at the same time, which is known as Picture-in-Picture (PiP).

  • Page 62: Hold Calls

    CISCO 8800 SERIES USER GUIDE Step 2 Press Mute again to turn mute off. Hold Calls Put a Call on Hold You can put an active call on hold and then resume the call when you're ready. When you place a video call on hold, video transmission is blocked until you resume the call.

  • Page 63: Call Park

    CISCO 8800 SERIES USER GUIDE Call Park You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room.

  • Page 64: Place A Call On Hold With Assisted Directed Call Park

    CISCO 8800 SERIES USER GUIDE Place a Call on Hold with Assisted Directed Call Park You can park and retrieve an active call using a dedicated call park number. Using assisted directed call park, you use a button to park an active call. Your administrator sets up the button as a speed-dial line. With this type of directed call, you can use line status indicators to monitor the status of the line (in-use or idle).

  • Page 65: Forward Calls

    CISCO 8800 SERIES USER GUIDE Forward Calls You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

  • Page 66: Add Another Person To A Call

    CISCO 8800 SERIES USER GUIDE When you add more than one person to a conference call, wait a few seconds between adding participants. As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up.

  • Page 67: Scheduled Conference Calls (Meet Me)

    CISCO 8800 SERIES USER GUIDE Scheduled Conference Calls (Meet Me) You can host or join a conference call at a scheduled time. The conference call does not start until the host dials in, and it ends when all participants hang up. The conference does not automatically end when the host hangs up.

  • Page 68: Intercom Calls

    CISCO 8800 SERIES USER GUIDE Step 3 Select Join. Intercom Calls You can use an intercom line to place and receive one-way calls. When you place an intercom call, the recipient’s phone answers the call automatically with mute activated (whisper mode).Your message is broadcast through the recipient’s speakerphone, headset, or handset, if one of these devices is active.

  • Page 69: Supervise And Record Calls

    CISCO 8800 SERIES USER GUIDE Supervise and Record Calls You can supervise and record a call. But you must have a minimum of three people on a line: the person calling, the chaperone, and the person called. The chaperone answers a call, creates a conference call, and monitors and records the conversation.

  • Page 70: Make A Priority Call

    CISCO 8800 SERIES USER GUIDE Your administrator sets up the priorities that you can use and determines whether you need special sign-in information. When a high-priority call rings on your phone, you see the priority level on the phone screen and the call appears at the top of the call list.

  • Page 71: Answer A Priority Call

    CISCO 8800 SERIES USER GUIDE Answer a Priority Call If you hear a special ring that's faster than usual, you are receiving a priority call. Procedure Press the flashing amber session button when you hear the special ringtone for a precedence call.

  • Page 72: View Important Calls

    CISCO 8800 SERIES USER GUIDE Procedure Press All Calls or the session button for your primary line. View Important Calls You can view a list of all Alert Calls in chronological order (oldest to most recent). An Alert Call is a phone number that you consider important.

  • Page 73: Use A Line Filter

    CISCO 8800 SERIES USER GUIDE Use a Line Filter Procedure Step 1 Press Applications Step 2 Select Settings > Call notifications. Step 3 Highlight the filter to apply and press Select. Change a Line Filter You can change the line filters that you control. Your administrator controls the All Calls filter and the Daily schedule filter.

  • Page 74: Get Notified Before You Join A Call On A Shared Line

    Cisco IP Phone 8851 and 8861 support this feature. Do not pair two or more Cisco IP Phone 8800 Series desk phones. GoMomentum.com...

  • Page 75: Phone Calls With Intelligent Proximity

    The Cisco IP Phone 8800 Series, on page 1 Switch Connected Mobile Devices If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect. Procedure Step 1...

  • Page 76: Delete A Mobile Device

    CISCO 8800 SERIES USER GUIDE Step 3 Select a mobile device from the available devices list. Delete a Mobile Device You can delete a mobile device, so that it does not automatically connect using Bluetooth. Procedure Step 1 Press Applications Step 2 Select Bluetooth.
  • Page 77 CISCO 8800 SERIES USER GUIDE • Press Ignore to silence the ringer and decline the call. Make a Mobile Call Before you begin Your mobile phone is paired to your desk phone. Procedure Step 1 Select a mobile line on your desk phone.
  • Page 78 CISCO 8800 SERIES USER GUIDE View Your Mobile Contacts on Your Desk Phone Use your desk phone to view the contacts list on your mobile phone. This is a convenient way to view a contact without accessing your mobile phone.

  • Page 79: Intelligent Proximity For Tablets

    CISCO 8800 SERIES USER GUIDE View Your Mobile Call History on Your Desk Phone You can view on your desk phone the recent calls placed or received from your mobile phone. Before you begin Before you can see the mobile call history on your desk phone, use Bluetooth to pair the mobile phone with your desk phone.

  • Page 80: Phone Calls With Mobile Connect

    CISCO 8800 SERIES USER GUIDE • Answer another call on the desk phone. Phone Calls with Mobile Connect You can use your mobile phone to handle calls that are associated with your desk phone number. This service is called Mobile Connect.

  • Page 81: Move A Call From Your Mobile Phone To Your Desk Phone

    CISCO 8800 SERIES USER GUIDE Step 3 Answer the active call on your mobile phone. Move a Call from Your Mobile Phone to Your Desk Phone You can move a call from your mobile phone to your desk phone. The call is still connected to your mobile phone.
  • Page 82 CISCO 8800 SERIES USER GUIDE GoMomentum.com 888.538.3690...

  • Page 83: Contacts

    • Personal Directory, on page 71 • Cisco Web Dialer, on page 75 Corporate Directory You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory.

  • Page 84: Sign In And Out Of A Personal Directory

    CISCO 8800 SERIES USER GUIDE Sign In and Out of a Personal Directory Before you begin Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don't know this information.

  • Page 85: Call A Contact In Your Personal Directory

    CISCO 8800 SERIES USER GUIDE Call a Contact in Your Personal Directory Procedure Step 1 Press Contacts Step 2 Sign in to your personal directory. Step 3 Select your Personal directory and search for an entry. Step 4 Select the personal address book entry that you want to dial.

  • Page 86: Edit A Contact In Your Personal Directory

    CISCO 8800 SERIES USER GUIDE Step 4 Select the required fast-dial code and press Call. Edit a Contact in Your Personal Directory Procedure Step 1 Press Contacts Step 2 Sign in to your Personal directory. Step 3 Select Personal address book and search for an entry.

  • Page 87: Cisco Web Dialer

    Cisco Web Dialer You can use Cisco Web Dialer, a web browser, and your Cisco IP phone to make calls from web and desktop applications. Use your web browser and go to a website or your company directory, and then click a hyperlinked phone number to begin your call.
  • Page 88 CISCO 8800 SERIES USER GUIDE GoMomentum.com 888.538.3690...

  • Page 89: Recent Calls

    CISCO 8800 SERIES USER GUIDE C H A P T E R Recent Calls • Recent Calls List, on page 77 • View Your Recent Calls, on page 77 • Return a Recent Call, on page 78 • Clear the Recent Calls List, on page 78 •...

  • Page 90: Return A Recent Call

    CISCO 8800 SERIES USER GUIDE Return a Recent Call You can easily call someone who has called you. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 (Optional) Select All lines or the required line. Step 4 Select the number that you want to dial.
  • Page 91 CISCO 8800 SERIES USER GUIDE Step 5 Press Delete. Step 6 Press Delete again to confirm. GoMomentum.com 888.538.3690...
  • Page 92 CISCO 8800 SERIES USER GUIDE GoMomentum.com 888.538.3690...

  • Page 93: Voicemail

    CISCO 8800 SERIES USER GUIDE C H A P T E R Voicemail • Your Voicemail Account, on page 81 • Check for New Voice Messages, on page 81 • Access Voicemail, on page 82 • Visual Voicemail, on page 82 Your Voicemail Account You can access your voice messages directly from your phone.

  • Page 94: Access Voicemail

    CISCO 8800 SERIES USER GUIDE Access Voicemail Procedure Step 1 If you have more than line, press the appropriate line key. Step 2 Press Messages Step 3 Follow the voice prompts. Visual Voicemail Visual Voicemail is an alternative to audio voicemail that might be available to you, depending on your voicemail system.

  • Page 95: Applications

    Close Active Applications, on page 84 Available Applications Cisco phones don't include these applications by default. But your company might have added applications such as the weather, stock information, company news, to-do lists, or similar information and services. View Active Applications You can easily see what applications you already have open.

  • Page 96: Close Active Applications

    CISCO 8800 SERIES USER GUIDE Step 4 Press Exit. Close Active Applications Procedure Step 1 Press Applications Step 2 Select Running applications. Step 3 Select a running application and press Close app to close the application. Step 4 Press Close, then press Exit.

  • Page 97: Settings

    CISCO 8800 SERIES USER GUIDE C H A P T E R Settings • Change the Wallpaper, on page 85 • Change the Ringtone, on page 86 • Adjust the Screen Brightness, on page 86 • Adjust the Contrast, on page 86 •...

  • Page 98: Change The Ringtone

    Step 4 Press Save. Adjust the Contrast You can change the contrast of your Cisco IP Phone 8811 to make the screen easier to read. To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model.

  • Page 99: Change The Font Size

    CISCO 8800 SERIES USER GUIDE Step 5 Press Save to set the contrast. Change the Font Size You can change the font size on your phone to make the screen easier to read. However, if you increase the font size, some messages might be truncated.

  • Page 100: Adjust The Video Brightness

    Before you begin Connect the computer to the PC port of your phone with an Ethernet cable, and login to Cisco Jabber for Windows or Cisco Jabber for Mac. The phone must be connected to the first network interface card (NIC1) in the computer.

  • Page 101: Adjust The Volume During A Call

    USER GUIDE • Cisco Jabber for Mac 10.8.1 or later Contact your administrator if you do not have the latest version of Cisco Jabber or MSI. For a list of hardware and software requirements, see: • Cisco Jabber for Windows release notes at http://www.cisco.com/c/en/us/support/unified-communications/...

  • Page 102: Enable Voice Feedback From Accessibility

    CISCO 8800 SERIES USER GUIDE Enable Voice Feedback from Accessibility You can enable or disable the Voice Feedback feature by pushing the Select button on the Navigation ring three times. But you can also access this feature from the Accessibility setting on your phone.

  • Page 103: Accessories

    You can use your phone with different types of accessories, such as headsets, microphones, and speakers. The tables in this section shows the accessories supported by your phone. The following table describes the Cisco accessories available for the Cisco IP Phone 8800 Series. Table 17: Cisco Accessories for the Cisco IP Phone 8800 Series...
  • Page 104 Supported Headset 561 Adapter supported and 562 The following table describes the third party accessories available for the Cisco IP Phone 8800 Series. Table 18: Third Party Accessories for the Cisco IP Phone 8800 Series Accessory Type Cisco IP Cisco IP...

  • Page 105: Check Your Phone Model

    CISCO 8800 SERIES USER GUIDE Accessory Type Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Phone 8811 Phone Phone 8845 Phone Phone Phone Phone 8865 Phone 8841 8851 8851NR 8861 8865NR Headset...

  • Page 106: Headsets

    Step 4 Press Exit. Headsets There are a number of Cisco and third party headsets available for use on your Cisco IP phones and devices. For additional information about Cisco headsets, see http://www.cisco.com/c/en/us/products/ unified-communications/uc_endpoints_accessories.html. For a list of suggested third party headsets and other audio accessories, see http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html..
  • Page 107 Both headsets feature a 3.5-mm connector for use on laptops and mobile devices. An inline USB controller is also available for use on the Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR. The controller is an easy way answer your calls, and to access basic phone features such as hold and resume, mute, and volume control.
  • Page 108 Occasionally a tone is played over your Cisco Headset 561 or 562. Some of these tones alert you when you perform an action, such as pressing a button. Other tones warn you that the headset requires attention, such as when the battery needs recharging, or when you are too far from the base station.
  • Page 109 Cisco Headset 500 Series Support The Cisco IP Phone 8800 Series has both RJ-style connectors and USB ports to connect to headsets and bases to a phone. But the type of connection depends upon your phone model. The following table describes headset connection and phone model support on the Cisco IP Phone 8800 Series.

  • Page 110: Cisco Headset 521 And 522 Controller Buttons And Hardware

    Cisco Headset 521 and 522 Controller Buttons and Hardware Your controller buttons are used for basic call features. Figure 16: Cisco Headset 521 and 522 Controller The following table describes the Cisco Headset 521 and 522 controller buttons. Table 20: Cisco Headset 521 and 522 Controller Buttons Number...

  • Page 111: Cisco Headset 561 And 562 Buttons And Led

    CISCO 8800 SERIES USER GUIDE Figure 17: Cisco Headset USB Adapter The following table describes the Cisco Headset USB Adapter buttons. Table 21: Cisco USB Adapter Buttons Number Name Description Mute button Toggle the microphone on and off. Volume button Adjust the volume on your headset.
  • Page 112 CISCO 8800 SERIES USER GUIDE Figure 18: Cisco Headset 561 and 562 Headset Buttons The following table describes the Cisco Headset 561 and 562 Headset buttons. Table 22: Cisco Headset 561 and 562 Headset Buttons Number Name Description Power and Call button Use to power the headset on and off.

  • Page 113: Standard Base For Cisco Headset 561 And 562

    Standard Base for Cisco Headset 561 and 562 The Cisco Headset 561 and 562 come with a standard base to charge your headset. The base's LED display shows the current battery level, and your call state. In addition to the call control buttons on the headset, you can also answer and end calls when you lift or set down your headset on the base.

  • Page 114: Cisco Headset 561 And 562 With Multibase

    The multibase comes with the following connector cables: • USB to USB Cable: for Cisco IP Phones with USB connectivity • USB Y-Cable: for Cisco IP Phones without a USB port...
  • Page 115 • Even if you are connected to a source, the LED may not be lit. The source LED only lights when the source is selected or has an active call. For example, you may be properly connected to a Cisco IP Phone, your PC, and your mobile phone through Bluetooth.

  • Page 116: Third Party Headsets

    Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds;...

  • Page 117: Audio Quality

    Wired Headsets A wired headset works with all Cisco IP Phone features, including the Volume and Mute buttons. These buttons adjust the earpiece volume and mute the audio from the headset microphone. When you install a wired headset, make sure you press the cable into the channel in the phone.

  • Page 118: Connect A Standard Headset

    Your phone may have more than one USB port, depending upon your model. The Cisco IP Phone 8851 and 8851NR has one USB located on the side of the phone. The Cisco IP Phone 8861, 8865, and 8865NR have two USB ports, located on the back and side of the phone.

  • Page 119: Connect A Cisco Standard Base With The Y-Cable

    Connect the Multibase to a Bluetooth Device Cisco Headset 561 and 562 with Multibase can connect to Bluetooth devices such as a mobile phone or tablet. The headset base appears on your call device as Cisco Headset followed by the last three digits on your headset serial number.

  • Page 120: Change Your Connected Bluetooth Device

    The Multibase can only remember one Bluetooth device at a time. The headset base appears on your call device as Cisco Headset followed by the last three digits on your headset serial number. You can find your headset serial number in the lower right corner on the underside of your base.

  • Page 121: Add A Bluetooth Headset

    CISCO 8800 SERIES USER GUIDE Procedure Step 1 Press Applications Step 2 Select Bluetooth. Step 3 Press On or Off. Add a Bluetooth Headset Procedure Step 1 Make your Bluetooth headset discoverable. Step 2 Press Applications Step 3 Select Bluetooth > Add Bluetooth device.

  • Page 122: Set Up A Wideband Standard Headset

    Select Yes. Cisco Headset Customization Some Cisco 500 series headsets are available with a USB adapter that allows you to customize your settings. The headset retains the settings when you switch phones. You can customize your headset settings if you have one of the following Cisco headsets: •...

  • Page 123: Adjust Your Speaker Sidetone

    CISCO 8800 SERIES USER GUIDE Procedure Step 1 Press Applications Step 2 Select Accessories and then your headset. Step 3 Navigate Setup > Speaker > Tuning. Step 4 Press the Navigation cluster left, or right, to adjust the tuning. Adjust Your Speaker Sidetone Sidetone is the term for when you hear your own voice in your headset.

  • Page 124: Swap Headsets While On A Call

    (Optional) If you place a call, dial the number. Troubleshoot Your Cisco Headset Try the following basic troubleshooting steps if you have trouble with your Cisco headset. • Restart your headset. • Make sure that all cords are properly plugged in and functioning properly.

  • Page 125: Confirm That Your Headset Is Registered

    CISCO 8800 SERIES USER GUIDE Confirm that Your Headset Is Registered Procedure Check to see if your headset is registered with the phone. Step 1 Press Applications Step 2 Navigate to Accessories. Select Show detail. No Sound in Headset Problem There is little or no sound coming through the headset.

  • Page 126: Microphone Not Picking Up Sound

    100 feet or 30 meters. Headset Not Charging Problem Your Cisco Headset 561 and 562 is not charging when placed on the base. Solution • Check that your base is plugged into a reliable power source. • Make sure that your headset is properly seated on the base. When the headset is properly seated, the LED shows solid white.

  • Page 127: Headset Battery Not Holding A Charge

    The wireless headset is not holding a full charge. Solution Your Cisco Headset 561 and 562 holds a charge for up to 8 hours of continuous use. If your headset battery seems weak or defective, contact Cisco support. Cisco IP Phone 8800 Key Expansion Module A key expansion module allows you to add extra line appearances or programmable buttons to your phone.
  • Page 128 When you configure your wallpaper on your Cisco IP Phone 8800 Series device, it also displays on your dual LCD key expansion modules. It is not supported on the single LCD expansion modules. Custom background images may not be supported.
  • Page 129 CISCO 8800 SERIES USER GUIDE Figure 24: Cisco IP Phone 8861 with Three Cisco IP Phone 8800 Key Expansion Modules Figure 25: Cisco IP Phone 8865 with Three Cisco IP Phone 8865 Key Expansion Modules Caution The slots in the side of the phone are designed only for use with the spine connectors on the key expansion module.

  • Page 130: Key Expansion Module Buttons And Hardware

    CISCO 8800 SERIES USER GUIDE Key Expansion Module Buttons and Hardware Figure 26: Cisco IP Phone Key Expansion Module Buttons and Hardware The following table describes the features of the key expansion module. Table 26: Key Expansion Modules Buttons and Hardware LCD screen—Displays the phone number, speed-dial number (or name or other text label), phone...
  • Page 131 CISCO 8800 SERIES USER GUIDE Shift buttons—2 buttons. The button for page 1 is labeled as 1 and the button for page 2 is labeled as 2. The lights in each button indicate the state of the page as follows: •...

  • Page 132: Place A Call On The Key Expansion Module

    CISCO 8800 SERIES USER GUIDE Figure 28: Key Expansion Module with Two Columns Place a Call on the Key Expansion Module Procedure Step 1 Press the line button on the key expansion module. Step 2 Dial a phone number. Step 3 Pick up your handset.
  • Page 133 • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. GoMomentum.com 888.538.3690...
  • Page 134 CISCO 8800 SERIES USER GUIDE Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Ways to Provide Power to Your Phone • Use the power adapter that comes with your phone.
  • Page 135 CISCO 8800 SERIES USER GUIDE Compliance Statements for New Zealand Permit to Connect (PTC) General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
  • Page 136 This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.

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