Escalate A Call To A Supervisor; Mobile Devices And Your Desk Phone; Phone Calls With Intelligent Proximity - Cisco 8841 User Manual

Calls
Before you begin
Your administrator enables your phone to trace a call.
Procedure
From an active call or after a call, press Trace.

Escalate a Call to a Supervisor

When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
Before you begin
Your administrator enables emergency escalation on your phone.
Procedure
Step 1
From an active call, press Emergency.
Step 2 In the Emergency Escalation window, click OK.
You can enter preferred emergency escalation number, or you can leave it empty if you do not have any
supervisor preference. You will not see any emergency escalation number.

Mobile Devices and Your Desk Phone

If you have a mobile phone, you can connect the mobile device to your desk phone. This connection allows
you to make and answer phone calls on either the mobile device or the desk phone.
Cisco IP Phone 8851 and 8861 support this feature.
Do not pair two or more Cisco IP Phone 8800 Series desk phones.
Related Topics

Phone Calls with Intelligent Proximity

When you use Bluetooth, you can pair your mobile device (phone or tablet) to your desk phone. After you
pair and connect the mobile device, your phone displays an additional phone line, which is your mobile line
(your mobile phone number). You can place and receive calls on this mobile line from your desk phone. This
ability to use the mobile line on your desk phone is called Intelligent Proximity.
Bluetooth Headsets
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Escalate a Call to a Supervisor
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