Factory Reset The Phone From Phone Web Page; Identify Phone Issues With A Url In The Phone Web Page - Cisco 8841 User Manual

Your Phone
Step 2
Select Status > Report problem.
Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 4
Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5
Select Problem description.
Step 6 Select a description from the displayed list.
Step 7
Press Submit.

Factory Reset the Phone from Phone Web Page

You can restore your phone to its original manufacturer settings from the phone web page. After you reset
the phone, you can reconfigure it.
Procedure
Enter the URL in a supported web browser and click Confirm Factory Reset

Identify Phone Issues with a URL in the Phone Web Page

When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause.
To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access
so that the phone can ping the destination and display the cause.
Procedure
In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that
you want to ping. Enter the URL using the format:
http:/<Phone IP>/admin/ping?<ping destination>
<Phone IP> = actual IP address of your phone.
/admin = path to the access admin page of your phone.
<ping destination> = any IP address or domain name that you want to ping.
The ping destination allows only alphanumeric characters, '-', and "_" (underscores). Otherwise the phone
shows an error on the web page. If the <ping destination> includes spaces, the phone uses only the first part
of the address as the pinging destination.
For example, to ping the 192.168.1.1 address:
http://<Phone IP>/admin/ping?192.168.1.1 cisco.com
Factory Reset the Phone from Phone Web Page
, where:
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
21