Phone Line Modes; Normal Line Mode; Enhanced Line Mode - Cisco 8851NR User Manual

CISCO 8800 SERIES

Phone Line Modes

Your phone can be set up in one of these modes:
• Normal line mode—In this mode, the buttons to the left and right of the screen have different functions.
Usually, the left buttons are the line buttons and the right buttons are the feature buttons. The line and
feature buttons are reversed for locales that read from right to left. This mode is also known as session
line mode.
• Enhanced line mode—In this mode, the buttons on the left and right of the screen can be set up as line
buttons. This mode increases the number of phone lines that you can see and use. You see an alert for
an incoming call.

Normal Line Mode

When your phone is set up for normal (Session) line mode, you interact with the phone in these ways:
• Use the New call window to place a call.
• Select Answer to answer a call, unless your phone is set up for an Incoming Call alert. If your phone is
set up for an Incoming Call alert, select Answer, Decline, or Ignore.
• Five line keys are available. If your phone is connected to your mobile device or tablet with Bluetooth,
only four line keys are available.

Enhanced Line Mode

When your phone is set up for Enhanced Line mode, you interact with the phone in these ways:
• Select a phone line and enter the phone number to make calls. The Recents list displays phone numbers
similar to the number being dialed.
• Select Answer, Decline, or Ignore to answer calls.
• Ten line keys are available.
You can see your missed calls by selecting a line key to view the missed calls for that line in the call
window. The missed call counter clears when you return to the idle screen.
If you use Enhanced line mode and have Actionable Incoming Call Alert disabled, you will see the line label
display the following information for incoming calls:
• To—The line receiving the call.
• From—The line that is used to make the call.
Forwarded calls are also identified.
This action occurs on the Cisco IP Phone 8800 Series phone, as well as the Cisco IP Phone 8851/8861 Key
Expansion Module and the Cisco IP Phone 8865 Key Expansion Module.
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