Answer A Priority Call While On Another Call; Multiple Lines; Answer The Oldest Call First; View All Calls On The Phone - Cisco 8811 User Manual

Calls

Answer a Priority Call While on Another Call

If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang
up immediately and let the higher priority call go to the intended person.
Procedure
Press Release
Your call ends, and the higher priority call rings on the appropriate phone.

Multiple Lines

If you share phone numbers with other people, you could have multiple lines on your phone. When you have
multiple lines, you have more calling features available to you.

Answer the Oldest Call First

You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion
calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.
When working with multiple lines, you typically press the line button for the incoming call you want to answer.
If you just want to answer the oldest call regardless of line, press Answer

View All Calls on the Phone

You can view a list of all your active calls — from all your phone lines — sorted in chronological order,
oldest to newest.
The list of all calls is useful if you have multiple lines or if you share lines with other users because all your
calls are displayed together.
You can also display your active calls on your primary line which is useful if you want all your calls displayed
on a single screen.
Procedure
Press All Calls or the session button for your primary line.

View Important Calls

You can view a list of all Alert Calls in chronological order (oldest to most recent). An Alert Call is a phone
number that you consider important and want to be alerted to when you receive a call from or make a call to
this number.
or hang up the handset.
Answer a Priority Call While on Another Call
Cisco IP Phone 8800 Series User Guide
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