Find Information About Your Phone; View The Network Status - Cisco 8841 User Manual

Find Information About Your Phone

If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Step 1 Press Applications
Step 2
Select Status > Product Information.
You can view the following information:
Product name— Model number of the Cisco IP Phone.
Serial number— Serial number of the Cisco IP Phone.
MAC address—Hardware address of the Cisco IP Phone.
Software version—Version number of the Cisco IP Phone firmware.
Hardware version—Version number of the Cisco IP Phone hardware.
Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP
network. This field indicates if the client certificate is properly installed in the phone.
Customization—For an RC unit, this field indicates whether the unit has been customized or not. Pending
indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile,
this field displays the Customization state as Acquired.
Step 3
Press Exit to return to the Applications screen.

View the Network Status

Procedure
Step 1 Press Applications
Step 2 Select Status > Network Status.
You can view the following information:
• Network type—Indicates the type of Local Area Netwrok (LAN) connection that the phone uses.
• Network status—Indicates if the phone is connected to a network.
• IPv4—IP address of the phone. You can see information on IP address, VLAN ID, Addressing type, IP
• IPv6—IP address of the phone. You can see information on IP address, VLAN ID, Addressing type, IP
• MAC address—Unique Media Access Control (MAC) address of the phone.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
Your Phone