Cisco CRS-1 - Carrier Routing System Router Administration Manual page 403
Customer response solutions release 4.1(1)
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Also See for CRS-1 - Carrier Routing System Router:
- Getting started manual (289 pages) ,
- Troubleshooting manual (264 pages) ,
- Migration manual (250 pages)
Table of Contents
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Chapter A
Cisco CRS Licensing Packages
CRS Services
Cisco Desktop Recording
Service (call recording)
Cisco Desktop Recording
and Statistic Service
Cisco Desktop Sync Service
Cisco Desktop VoIP Service
2
Microsoft DTC
Microsoft SQL Agent
CRS SQL Server - Agent
CRS SQL Server - Config
CRS SQL Server -
Historical
CRS SQL Server -
Repository
1. Available upon installation, before license package is activated.
2. Distributed Transaction Coordinator (DTC)
Unified
Unified
1
None
QM
IP IVR
X
X
X
X
X
X
X
X
X
X
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
CRS Services Availability by License Package
Unified CCX
Unified CCX
Standard
Enhanced
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Unified
CCXPremium
X
X
X
X
X
X
X
X
X
X
A-5
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