Cisco CRS-1 - Carrier Routing System Router Administration Manual page 189

Managing Prompts, Grammars,
Documents, and Custom Files
Cisco CRS applications can make use of many auxiliary files that interact with
callers, such as scripts, pre-recorded prompts, grammars, and custom Java classes.
To manage these auxiliary files, you must complete the following tasks:
Provision your telephony and media resources (see the
•
Telephony and Media" section on page
Provision your Unified CCX subsystem, if required (see the
•
Provision additional subsystems, if required (see the
•
Subsystems" section on page
• Configure your Cisco script applications (see the
section on page 6-2
Depending on your particular CRS implementation, your applications might make
use of some or all of the file types described in the following sections:
Managing Prompt Files, page 7-2
•
• Managing Grammar Files, page 7-3
Managing Document Files, page 7-4
•
• Managing Languages, page 7-7
Recording and Uploading Prompt Files, page 7-11
•
Managing Custom Files, page 7-15
•
• Managing AAR Files, page 7-18
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
C H A P T E R
3-2).
5-2.
"About CRS Applications"
7
"About CRS
"About Additional
7-1