Historical Report Availability By License Package; Crs Services Availability By License Package - Cisco CRS-1 - Carrier Routing System Router Administration Manual
Customer response solutions release 4.1(1)
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Also See for CRS-1 - Carrier Routing System Router:
- Getting started manual (289 pages) ,
- Troubleshooting manual (264 pages) ,
- Migration manual (250 pages)
Table of Contents
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Historical Report Availability by License Package
Historical Report Availability by License Package
Historical Report Type
Unified IP IVR
Unified CCX Standard
Unified CCX Enhanced
CRS Services Availability by License Package
CRS Services
CRS Cluster View Daemon
CRS Administration
CRS Engine
Cisco Desktop Call/Chat
Service
Cisco Desktop Enterprise
Service
Cisco Desktop IP Phone
Agent Service
Cisco Desktop LDAP
Monitor Service
Cisco Desktop License and
Resource Manager
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
A-4
The table that follows lists the historical reports available with each license
package.
Unified
Unified QM
IP IVR
X
X
The table that follows lists the CRS Services available with each license package.
Unified
1
None
QM
X
X
X
X
Chapter A
Unified CCX
Unified CCX
Standard
Enhanced
X
X
X
X
Unified
Unified CCX
IP IVR
Standard
X
X
X
X
X
X
X
X
X
X
X
Cisco CRS Licensing Packages
Unified CCX
Premium
X
X
Unified CCX
Unified
Enhanced
CCXPremium
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
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