Cisco CRS-1 - Carrier Routing System Router Administration Manual page 409

Glossary
Cluster profile
An LDAP Organizational Unit that contains a set of LDAP entries that include
data relating to the Cisco CRS servers, components, and licenses installed in a
cluster. A cluster profile allows the use of the same LDAP entries for multiple
servers.
CMT
Cisco Media Termination. An option to terminate the media on an agent's personal
computer.
Codec
Coder/Decoder. A sampling and compression algorithm.
Comma-Separated Value
See CSV.
Component
An installation unit, either hardware or software, that you can install in a CRS
system. CRS software components include the CRS Engine, the Database
component, the Monitoring component, and the recording component. Hardware
components include servers and client computers. You select the components you
want when you install the system
Configuration file
A file containing information for a computer or an application.
Contact
A connection with a remote customer.
Contact Service Queue
See CSQ.
GL-5
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)