Contents
11
C H A P T E R
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
xii
Reporting on Real-Time CRS Data
11-4
11-5
The Contacts Summary Menu Option
The Application Tasks Summary Menu Option
The Application Tasks Menu Option
The Applications Menu Option
10-7
10-10
10-11
10-12
11-1
11-2
11-3
11-4
11-5
11-6
11-7
11-7
11-8
11-12
11-12
11-13
11-17
11-18
10-8
11-8
11-10
11-19
11-21
11-23
11-19
11-23
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