Organization
Chapter
Chapter 10
Chapter 11
Part 3 contains the following chapters:
Chapter
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 16
Appendix A
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
xxii
Title
Managing Cisco CRS
Historical Reporting
Reporting on Real-Time
CRS Data
Title
The System Menu
The Applications Menu
The Subsystems Menu
The Tools Menu
The Help Menu
Cisco CRS Licensing
Packages
Description
Describes how to configure the
database server, schedule data
synchronization, configure historical
report users, and set up automatic and
manual purging of the Cisco CRS
historical reports databases.
Describes how to run real-time
reports on CRS data. Provides
directions for launching sub-reports,
printing reports, refreshing reports,
and setting report options.
Description
Describes the options under the
System menu of the
CRS Administration menu bar.
Describes the options under the
Applications menu of the
CRS Administration menu bar.
Describes the options under the
Subsystems menu of the
CRS Administration menu bar.
Describes the options under the Tools
menu of the CRS Administration
menu bar.
Describes the options under the Help
menu of the CRS Administration
menu bar.
Describes the features that are
available with each Cisco CRS
license package.
Preface
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