Cisco CRS-1 - Carrier Routing System Router Administration Manual page 35

Introducing Cisco Customer Response
Solutions
The Cisco Customer Response Solutions (CRS) platform provides a multimedia
(voice, data, and web) IP enabled customer-care application environment that
enhances the efficiency of contact centers by simplifying business integration,
easing agent administration, increasing agent flexibility, and enhancing network
hosting.
The following sections provide an overview of the configuration and management
components of the Cisco CRS product family:
• About the Cisco Unified Communications Components, page 1-2
The Cisco CRS Product Family, page 1-3
•
About CRS Cluster Architecture, page 1-6
•
• Setting Up Cisco CRS, page 1-10
Running and Managing Cisco CRS, page 1-15
•
Where To Go From Here?, page 1-16
•
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
C H A P T E R
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