Cisco CRS-1 - Carrier Routing System Router Administration Manual page 419

Glossary
Session (historical reporting)
Historical reporting seats are also called historical reporting sessions. Historical
reporting sessions (seats) refer to the number of historical reporting clients that
can be started at the same time on different client machines.
Session (script)
An object that stores information about a caller as they move through a script.
Simple Network Management Protocol
See SNMP.
Skill
Designated competency of an agent in a given area. Enables agents to handle calls
associated with their expertise.
Skill Based Routing
The routing of calls to agents with designated skills.
Snapshot Agent
Generates a snapshot or image of the current database data.
SNMP
Simple Network Management Protocol. The standard protocol for network
management software. Using SNMP, programs called SNMP agents monitor
devices on the network. Another program collects the data from the agents. The
database created by the monitoring operations is called a management
information base (MIB).
SNMP agent
Simple Network Management Protocol agent. Hardware or software that monitors
devices on a network. Data from an SNMP agent, which is contained in a MIB,
helps in network management and troubleshooting.
GL-15
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)