The Data Source Usage Menu Option; The Overall Unified Contact Center Express Stats Menu Option - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 11 Reporting on Real-Time CRS Data
Column Name Description
State Current state of the session.
Note
Idle Time Length of time that the session has been idle.

The Data Source Usage Menu Option

Column Name
Data Source Name
Available Connections
Busy Connections
Checkouts Granted
Checkouts Denied

The Overall Unified Contact Center Express Stats Menu Option

When marked IDLE, the session is subject to being "garbage collected"
by the system after a specified period of time. In addition, a session is
IN_USE if it still has a contact associated or a child session.
Use the Data Source Usage web page to view real-time information on all
configured Data Source Names (DSNs).
To access the Data Source Usage web page, select Reports > Datasource Usage
from the Application Reporting menu bar.
The table below describes the information provided on the Data Source Usage
web page.
Description
Name of the data source, as configured through the CRS Administration
web interface.
Number of connections available.
Number of busy connections.
Busy + available = Maximum number of connections configured.
Note
Number of times the database connections have been used up since the
statistics were last reset.
Number of times the Database connections have been denied since the
statistics were last reset.
Use the Overall Unified Contact Center Express Stats web page to view real-time
Unified CCX resource and call information.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Application Reporting User Interface
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