Contacts; Applications - Cisco CRS-1 - Carrier Routing System Router Administration Manual

The Application Reporting User Interface
Contacts by Application Task ID
Engine Tasks by Application Task ID

Contacts

Applications

Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
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This report displays the same report as the Contact report (see the
Menu Option" section on page
Application Task ID report has been filtered using only the contact currently being
managed by the selected application task.
This report displays the same report as the Engine Task reports (see the
Engine Tasks Menu Option" section on page
by Application Task ID report has been filtered to display only the engine tasks
that are associated with the application task.
When you use the Views options with the Contacts report, the Views menu
contains only the Detailed Info option.
The Detailed Info option provides various detailed information, depending on the
type of contact selected. For example, if the contact is a call, the Calling Party
number, the Called Number, and so on, are displayed for that particular call.
For more information, please see the
Information" section on page
When you use the Views options with the Application reports, the Views menu
contains only the Application Tasks by Application Name option.
The Application Task By Application Name report displays the same report as the
Application Task report (see
Application Task By Application Name report is filtered using only the active
application tasks associated with this application.
Chapter 11
11-13,) with the exception that the Contacts by
11-12,) except that the Engine Tasks
"Accessing Detailed Call Contact
11-14.
Application Tasks, page
Reporting on Real-Time CRS Data
"The Contacts
"The
11-25), except that the