Available Crs Real-Time Reports - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Available CRS Real-time Reports

Available CRS Real-time Reports
Note
Report
Application Tasks
Application Tasks Summary
Applications
Contact Summary
Contacts
CSQ Unified Contact Center
Express Stats
Data source Usage
Engine Tasks
Overall Unified Contact
Center Express Stats
Resource Unified Contact
Center Express Stats
Sessions
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
11-2
• Setting Report Appearance, page 11-7
The Application Reporting User Interface, page 11-7
•
CRS real-time reporting provides up to 11 reports that you can use to monitor
CRS system activity. The table that follows briefly describes each of these reports.
For detailed information about the data presented in each report, see
Menu, page 11-8.
Description
Provides information about currently active applications.
Provides a summary of specific applications' activity.
Provides a list of all applications loaded on the CRS server.
Provides information for call contacts, e-mail contacts, and HTTP
contacts. Also provides the total number of contacts.
Provides information about currently active contacts.
Provides information about CSQ activity. This report is available only
if Unified CCX has been configured.
Provides information about configured data source names (DSNs).
Provides information about currently active Engine tasks.
Provides information about Unified CCX resources and calls. This
report is available only if Unified CCX has been configured.
Provides information about Unified CCX resources activity.
Provides information on all active sessions.
Chapter 11 Reporting on Real-Time CRS Data
The Report