Running Reports
Running Reports
Step 1
Step 2
Note
Viewing Detailed Subreports
Step 1
Step 2
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
11-4
Open the real-time reporting tool from the CRS Administration web interface to
run reports.
To run a real-time report, complete the following steps.
Procedure
From the Application Reporting menu bar, choose Reports.
From the Reports menu, choose the report to run.
The report opens in the Application Reporting window.
For detailed information about the real-time reports that are available, see
Report Menu" section on page
You can view more detailed information for selected items in these four reports:
•
Application Tasks report
Contacts report
•
Applications report
•
•
Sessions report
To view detailed subreports, complete the following steps.
Procedure
Run the Application Task, Contacts, Applications, or Sessions report.
Click a line in the report for which you want to view more detailed information.
For example, click an e-mail address in the Contacts report.
Chapter 11
Reporting on Real-Time CRS Data
11-8.
"The
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