Cisco CRS-1 - Carrier Routing System Router Administration Manual page 308

The Application Reporting User Interface
The Report Menu
Note
Note
The Contacts Summary Menu Option
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
11-8
All real-time reports display a "Last Updated At" field, which indicates the time
of the snapshot. All summary reports display both a start time (which indicates
when the summary statistics started being collected) and the current time.
The Report menu provides access to a variety of top-level reports. It contain the
following menu options:
The Contacts Summary Menu Option, page 11-8
•
• The Application Tasks Summary Menu Option, page 11-10
The Application Tasks Menu Option, page 11-12
•
The Engine Tasks Menu Option, page 11-12
•
• The Contacts Menu Option, page 11-13
The Applications Menu Option, page 11-17
•
• The Sessions Menu Option, page 11-18
• The Data Source Usage Menu Option, page 11-19
The Overall Unified Contact Center Express Stats Menu Option, page 11-19
•
• The CSQ Unified Contact Center Express Stats Menu Option, page 11-21
The Resource Unified Contact Center Express Stats Menu Option,
•
page 11-23
Failover Behavior for Unified Contact Center Express Stats, page 11-23
•
All Unified CCX real-time reports display a Connected or Not Connected status
for each node in the cluster.
Use the Contacts Summary web page to view specific contact information for call
contacts, e-mail contacts, HTTP contacts, and total number of contacts.
To access the Contacts Summary web page, select Reports > Contacts Summary
from the Application Reporting menu bar.
Chapter 11 Reporting on Real-Time CRS Data