Setting Report Options - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Setting Report Options

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Setting Report Options
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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
11-6
Procedure
From the Application Reporting menu bar, choose Tools > Reset All Stats.
The Reset Stats dialog box opens for you to confirm the reset.
Click Yes.
Accumulated statistics are reset.
You can set the following reporting options:
• Refresh interval
Number of times that the CRS Administration web interface should attend to
•
reconnect to the CRS server.
Whether logged off users appear in reports
•
To set report options, complete the following steps.
Procedure
From the Application Reporting menu bar, choose Settings > Options.
The Options dialog box opens.
From the Polling Interval drop-down menu, choose the refresh rate in seconds.
From the Server Connect Retry Count drop-down menu, choose the number of
times that the CRS Administration web interface should attempt to reconnect to
the CRS server.
From the Show Logged Off Resources drop-down menu, choose whether logged
off agents appear in reports.
Click Apply to apply the settings.
Chapter 11 Reporting on Real-Time CRS Data