Client Requirements - Nortel Quality Monitoring Installation Manual

September 2007
Software:
Operating System - Microsoft Windows Server 2003 SP1
Internet Information Services (IIS) installed with Windows OS.
Database - Microsoft SQL 2000 Database Server at SP4 or greater

Client Requirements

The Nortel Quality Monitoring Client can be installed on the same machine
as the Nortel Quality Monitoring Server for set up and testing purposes.
When installing the Nortel Quality Monitoring Client on a supervisor's
machine, the machine must meet the minimum requirements listed here.
Hardware:
Processor - Pentium III 500 MHz processor
RAM - 512MB
Storage - 500MB available disk space
Network Interface Card (NIC) (100 base T); one NIC per server
CD-ROM drive
Internet connection (for customer interaction center support)
Software:
Operating System - Windows XP Professional (SP2) or Windows 2000
Professional (SP3 or greater)
Internet Information Services (IIS) installed with Windows OS.
Agent Requirements
The Nortel Quality Monitoring Agent can be installed on the same machine
as the Nortel Quality Monitoring Server for set up and testing purposes.
When installing the Nortel Quality Monitoring Agent on the agent's
machine, the machine must meet the minimum requirements listed here.
Installation Guide
Installation Overview
17