Automatic Call Distribution (Acd); Acd Key Configuration; Acd Configuration - Yealink SIP-T3 Administrator's Manual

features.call_park.park_retrieve_code = *11
After provisioning, the call park mode is set to Transfer. A Park soft key will display on the phone during an active
call and a Retrieve soft key will display on the Dialing screen. You can press the Park soft key to park a call to the
shared parking lot "*01", or press the Retrieve soft key to retrieve the parked call from the shared parking lot "*01"
using the retrieve code "*11".
Tip
: You can set a line key as a Park key or a Retrieve key, specify a shared parking lot you want to park a call to for Park
key and specify a retrieve lot you want to retrieve a parked call from for Retrieve key. For more information, refer to
Keys
.

Automatic Call Distribution (ACD)

ACD enables the use of phones in a call-center role by automatically distributing incoming calls to available users
or agents. You can enable users to use their phone in a call center agent/a supervisor role on a supported call
server.
The users can sign in and sign out of the ACD state as call center agent using soft keys. The server distributes calls
to the agent when the agent state is available, and stops distributing calls when the agent changes state to unavail-
able. The IP phone remains in the unavailable status until the agent manually changes the IP phone status. You
can configure how long the IP phone remains unavailable state and changes to available automatically on a sup-
ported call server.
It is not applicable to CP920/CP925/CP935W phones.
Topics

ACD Key Configuration

ACD Configuration

Example: Setting ACD
ACD Key Configuration
You can configure a dsskey as ACD key to log into the ACD system. The ACD key on the IP phone indicates the
ACD state.
The following shows configuration for an ACD key.
linekey.X.type = 42
linekey.X.label = ACD
After provisioning, an ACD key is available on the phone, and you can press the ACD key to log into the ACD sys-
tem.
ACD Configuration
The following table lists the parameters you can use to configure ACD.
Parameter account.X.acd.enable
Description It enables or disables the ACD feature.
Permitted
0-Disabled
Values 1-Enabled
Default 0
Parameter account.X.acd.available
It enables or disables the phone to display the Available/Avail or Unavailable/Unavail soft key after
the phone logs into the ACD system.
Description
Note: It works only if "account.X.acd.enable" is set to 1 (Enabled).
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[1]
<MAC>.cfg
<MAC>.cfg
Advanced Features
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