Using The Hot Desking; Automatic Call Distribution (Acd); State Indicator Of Acd User - Yealink T3 Series User Manual

Yealink T3 Series IP Phones User Guide
2. Highlight an account, and then select Connect.
3. Follow the voice prompt to listen to your voice mails.
Tip
: When the phone prompts that the phone receives a new voice mail, you can press the MESSAGE key or
key to dial out the voice mail access code directly.
Related Topic
Setting the Voice Mail Code

Using the Hot Desking

You can use hot desking to log out from the current account and then log in to a new account. So many users can
share one phone resource at different times.
Note : Hot desking is not available on all servers. Contact your system administrator for more information.
Before You Begin
Your system administrator has set a Hot Desking key for you to use this feature. Get the login account information
from your system administrator.
Procedure
1. Press the Hot Desking key when the phone is idle.
The phone prompts you to clear the account configuration or not.
2. Select OK.
Registration configurations of all accounts on the phone will be cleared immediately.
The login wizard will be displayed.
3. Enter the login information.
4. Select Save.

Automatic Call Distribution (ACD)

ACD is often used in offices for customer service, such as call center.
The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific per-
son but who require assistance from any of multiple persons at the earliest opportunity. ACD on all IP phones
allows the ACD system to distribute large volumes of incoming calls to the registered ACD users.
ACD is not available by default. Check with your system administrator to find out if this feature is available on your
phone.
Topics

State Indicator of ACD User

Logging into the ACD System
Changing the ACD Status
State Indicator of ACD User
You can get the ACD user's status by viewing the line key LED and icon indicator of the ACD key.
The state indicator of the ACD key varies by phone models.
Line key LED Status
Off
60
Icons
T31P/T31G/T31 T33P/T33G
Connect
Description
Log out
soft