Yealink SIP-T3 Administrator's Manual page 574

Parameter account.X.call_center.trace_enable
Description It enables or disables the customer originated trace feature.
0-Disabled
Permitted
Values
1-Enabled, it is used to trace the origin of an obscene, harassing, or threatening call.
Default 0
Parameter account.X.call_center.emergency_enable
Description It enables or disables the emergency escalation feature.
0-Disabled
Permitted
1-Enabled, it provides the capability for the call center agent to immediately escalate a call to a super-
Values
visor by pressing a key on the phone. The supervisor is immediately joined into the call.
Default 0
Parameter account.X.call_center.queue_status_enable
Description It enables or disables the queue status notification feature.
0-Disabled
Permitted
1-Enabled, it enables the agent to view the status of the call center queue on the phone. The queue
Values
can be in one of three states: empty, Q'ing and ALERT.
Default 0
account.X.call_center.queue_status_light_enable
Parameter
[1]
It enables or disables the power LED indicator to flash when the ACD calls in the queue have
Description
reached the maximum number of calls or have waited too long.
0-Disabled (power LED indicator does not flash)
Permitted
Values
1-Enabled (power LED indicator fast flashes (300ms) red)
Default 0
Parameter features.homescreen_softkey.acd.enable
It enables or disables the phone to display the ACD soft keys such as Login or Logout on the idle
screen.
Description
Note: It works only if "account.X.acd.enable" is set to 1 (Enabled).
0-Disabled
Permitted
Values
1-Enabled
Default 1
Parameter bw.virtual_user.1.enable
It enables or disables the virtual account for the call center.
Description
Note: It works only if "bw.xsi.enable" is set to 1 (Enabled).
0-Disabled
Permitted
Values
1-Enabled
Default 0
Supported All phones except T48G, T46G, T42G, T41P and T29G
[1]
<MAC>.cfg
[1]
<MAC>.cfg
[1]
<MAC>.cfg
<MAC>.cfg
<y0000000000xx>.cfg
<MAC>.cfg
Configuration Parameters
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