Example: Setting Call Park And Retrieve In Transfer Mode; Automatic Call Distribution (Acd); Acd Key Configuration - Yealink VP59 Administrator's Manual

Administrator's Guide for VP59/SIP-T58A/CP960 IP Phones
features.call_park.enable = 1
features.call_park.park_code = *68
features.call_park.park_retrieve_code = *88
After provisioning, the call park mode is set to FAC. A Park soft key will display on the phone during an active call,
and a Retrieve soft key will display on the Dialing screen. You can tap the Park soft key to park a call or tap the
Retrieve soft key to retrieve a parked call.
Tip
: You can set a line key as a Park key or a Retrieve key, specify an extension you want to park a call to for Park key and
specify a parked extension you want to retrieve a parked call from for Retrieve key. For more information, refer to

Example: Setting Call Park and Retrieve in Transfer Mode

The following example shows the configuration for Transfer call park mode.
Example
features.call_park.park_mode = 2
features.call_park.enable = 1
features.call_park.park_code = *01
features.call_park.park_retrieve_code = *11
After provisioning, the call park mode is set to Transfer. A Park soft key will display on the phone during an active
call and a Retrieve soft key will display on the Dialing screen. You can tap the Park soft key to park a call to the
shared parking lot "*01", or tap the Retrieve soft key to retrieve the parked call from the shared parking lot "*01"
using the retrieve code "*11".
Tip
: You can set a line key as a Park key or a Retrieve key, specify a shared parking lot you want to park a call to for Park
key and specify a retrieve lot you want to retrieve a parked call from for Retrieve key. For more information, refer to
Keys .

Automatic Call Distribution (ACD)

ACD enables the use of phones in a call-center role by automatically distributing incoming calls to available users
or agents. You can enable users to use their phone in a call center agent/a supervisor role on a supported call
server.
The users can sign in and sign out of the ACD state as call center agent using soft keys. The server distributes calls
to the agent when the agent state is available, and stops distributing calls when the agent changes state to unavail-
able. The IP phone remains in the unavailable status until the agent manually changes the IP phone status. You
can configure how long the IP phone remains unavailable state and changes to available automatically on a sup-
ported call server.
It is not applicable to CP960 phones.
Topics

ACD Key Configuration

ACD Configuration
Example: Setting ACD
ACD Key Configuration
You can configure a line key as ACD key to log into the ACD system. The ACD key on the IP phone indicates the
ACD state.
The following shows configuration for an ACD key.
linekey.X.type = 42
402
Line Keys
.
Line