Agilent Technologies U1840A Medalist sj5000 Hardware Manual page 138

11
Troubleshooting
11-4
Software crashes during inspection
If the software crashes while inspecting a board, it is probably
related to the algorithm setup or a gantry failure.
• First restart the software but run a different board program
for a board of similar size but that uses a different database.
The goal here is to quickly isolate the CAD program and
gantry to see which is causing the system to crash.
• Review any recent changes that were made (for example, if a
new database was assigned or an algorithm tweaked) and see
if something stands out. Let the support team know of any
recent changes or problems.
• If the gantry runs fine on the second board, try reloading the
original CAD program but assign a different database. This
could be any database but c:\cpi\data\vispcad may be the
safest.
• If the program runs fine then try reloading the original
database and rerun the program. If the program crashes in a
similar place, it is an algorithm setting or something in the
database that caused the problem. The problem algorithm
can be identified by enabling diagnostic logging in the Tools
menu and then reviewing the last entries of the jmcpi or
jmasal.log files.
• For additional support, send a system snapshot, board
package, screen captures, and any other details of the
problem to Agilent Support immediately.
The gantry speed suddenly dropped and now the system is inspecting
boards very slowly
If the system loses the XY table limits, the gantry acceleration is
reduced to 0.5. This may happen following an E-Stop during
inspection.
• To solve this, select the XY Table folder from the Tools menu
and click Set Limits. The gantry will then re-learn its limits.
• Also check the XY table acceleration settings.
Agilent U1840A Medalist sj5000 Hardware Manual