Troubleshooting The Software - Agilent Technologies U1840A Medalist sj5000 Hardware Manual

Troubleshooting the Software

Agilent U1840A Medalist sj5000 Hardware Manual
• Excessive 'Missing' component failures
• sj5000 software crashes and will not restart
• Software crashes during inspection
• The gantry speed suddenly dropped and now the system is
inspecting boards very slowly
• Solder joint false failures
• No image available when using ART station
Excessive 'Missing' component failures
If the software was running with minimal false failures
previously:
• Ensure that the lighting calibration is correct (and was
correct when the software was run previously).
• Check whether the board has been re-trained for
presence/absence.
sj5000 software crashes and will not restart
If the sj5000 software crashed and will not restart when you try
to launch it again from the desktop icon, do the following:
• Verify that the sj5000 software has completely shut down by
opening Windows Task Manager and checking the
Applications tab.
If SJGUI.exe or AOInEngine.exe is shown, select it and close
it by clicking End Task.
• There could be a PLX file issue that caused the problem and
because the software tries to launch the last board used, it
continues to crash during startup.
If this happens, delete the file c:\cpi\data\names.txt and the
sj5000 software will start using a default program name.
• In both cases always send the log files, a board package and a
snapshot of the system to Agilent Support. Please include as
much detail as you can (including screen captures if
possible) to help us re-create the problem.
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Troubleshooting
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