Common User Interface Problems - Inficon Micro GC Fusion 2-Module Operating Manual

11 | Troubleshooting

11.1.2 Common User Interface Problems

Symptom
The user interface front
page cannot be accessed.
The method button is not
visible.
288 / 319
Possible sources of error
There is no connection to the
computer LAN.
There is an IP address
conflict.
There is no connection to the
Micro GC Fusion wireless
network.
The IP address is incorrect.
The web browser is
incompatible.
Micro GC Fusion requires a
restart.
There is an instrument
communication failure.
The device's screen size is
too small.
The web browser requires a
restart or refresh.
Remedy
• Verify that the ethernet cable connector is
plugged in. Refer to Wired Ethernet Connection
[} 84].
• Replace the ethernet cable.
• Verify that the LAN port on the computer is
functioning.
• If using a static IP address, verify that the
computer and Micro GC Fusion IP addresses
have been set correctly.
NOTICE! If Micro GC Fusion will be connected
to a local area network, check with the net-
work administrator prior to changing the IP
address to avoid conflicts.
• If using wireless, verify that the device is
connected to the Micro GC Fusion wireless
connection. Refer to Wireless Connection
[} 88].
• Verify Micro GC Fusion is powered on.
• Connect directly to a PC using an Ethernet
cable, to bypass the wireless connection.
• Verify the Micro GC Fusion IP address by
looking at the front panel display. Refer to
Connecting to a Computing Device [} 158].
• Verify that the web browser meets the
specifications outlined in Computer Web
Browser Requirement [} 48].
• Restart Micro GC Fusion. Refer to Shutdown
Procedure [} 251].
• Contact INFICON. See Service and Technical
Support [} 299].
• Method development can only be done if the
screen meets the minimum display resolution.
Access methods using a device with a larger
screen.
• Restart or refresh the web browser.
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