Appendix G Factory Service; Table G-1-Technical Customer Support Contacts - Newport ESP6000 User Manual

Appendix G
Factory Service
Appendix G — Factory Service
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This section contains information regarding factory service for the ESP
6000 System. The user should not attempt any maintenance or service of
the system or optional equipment beyond the procedures outlined in the
Trouble-Shooting appendix of this manual. Any problem that cannot be
resolved should be referred to Newport Corporation. Technical Customer
Support contact information is listed in Table G-1.
Table G-1—Technical Customer Support Contacts
Telephone
Fax
Email
Web Page URL
Contact Newport to obtain information about factory service. Telephone
contact number(s) are provided on the Service Form (see next page).
Please have the following information available:
– Equipment model number (ESP 6000)
– Equipment serial number (for either ESP6000 controller card or
UniDrive6000 universal motor driver)
– Distribution revision number from a floppy disk (see Figure 4.1-20 in
the Windows Utilities section)
– Problem description (document using the Service Form, following
pages)
If the instrument is to be returned for repair, you will be given a Return
Authorization Number which should be referenced in your shipping
documentation. Complete a copy of the Service Form on the next page
and include it with your shipment.
1-800-222-6440
1-714-253-1479
rma.service@newport.com
www.newport.com/srvc/service.html
G - 1