Users-Call Management-Acd Report-Group; Users-Call Management-Acd Report-Agent; Users-Call Management-Acd Report-Call - Panasonic KX-NS300 Pc Programming Manual

Name
Options—
Highlighted
Display Settings
—Waiting Time
(0-10 min/10 sec)
Options—
Highlighted
Display Settings
—Colour Mode
Options—
Highlighted
Display Settings
—Blinking
Options—
Highlighted
Display Settings
—Full Screen
Display (pixels)
8.4.2 Users—Call Management—ACD Report
Description
The ACD supervisor can check the conditions of the ICD group and extension lines. Follow the instructions
on the screen. Refer to "2.2.2.10 Supervisory Feature (ACD)" in Feature Manual.
8.4.3 Users—Call Management—ACD Scheduled Export
On this screen, users can register or delete the schedule for the automatic export of ACD Report data. The
PBX system will automatically export the selected ACD Report data at the scheduled times to an E-mail
(SMTP), USB memory device or NAS connected to the PBX. (ACD scheduled exports cannot be made to a
local PC.) For details about ACD reports, see 8.4.2 Users—Call Management—ACD Report.
Follow the procedure below to schedule the automatic export of ACD Report data.
1.
Click to create a new scheduled export.
2.
In Description / E-mail Title, enter a description for the export or an E-mail Title (maximum 32
characters). This information is shown as the description of the ACD Scheduled Export.
3.
Select a report profile to be used for the scheduled export. If no report profile is selected, all items will
be exported.
For the details about report profiles, see 8.4.2 Users—Call Management—ACD Report.
Description
Specifies the waiting time after which calls
are highlighted on the monitor screen.
When this setting is set to "0", all waiting
calls are highlighted.
Specifies the colour mode of highlighted
items on the monitor screen.
Specifies whether highlighted items blink
on the monitor screen.
Select the display resolution of the monitor
screen for full screen display.
Note
When you select Automatic, the
system automatically recognises the
specified resolution of your PC display
and selects a full screen resolution
from the following display resolutions.
If any of these sizes do not match the
specified resolution for your PC
display, select the resolution that is
smaller than and closest to your
monitor's maximum display resolution.
8.4.2 Users—Call Management—ACD Report
Value Range
0–10'00 Feature Manual
References
2.2.2.10 Supervisory
Feature (ACD)
Mode 1, Mode Feature Manual
2, Mode 3
References
2.2.2.10 Supervisory
Feature (ACD)
Enable, Feature Manual
Disable
References
2.2.2.10 Supervisory
Feature (ACD)
Disable, Feature Manual
Automatic,
References
1024 × 768,
2.2.2.10 Supervisory
1280 × 1024,
Feature (ACD)
1920 × 1080
PC Programming Manual
Links
153