Table of Contents
Advertisement
8.4 Users—ICDG Management
This screen is accessible only by users designated as an ACD supervisor. This screen can be accessed only
in On-line mode.
8.4.1 Users—ICDG Management—Group Monitor
Description
Users designated as an ACD supervisor can specify an ICD group to monitor, set monitoring conditions, and
begin monitoring.
Supervisor selection
Selects the ACD supervisor from a drop-down list.
This operation is available only at the User (Administrator) level.
For details about ACD supervisor settings, see 11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call
Distribution Group—ACD Supervisor.
Value Range
Registered ACD supervisors
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Start Monitor
Click the Start Monitor button to start monitoring the target ICD group. This feature requires the Call Centre
Feature Enhancement activation key. If this activation key is not installed, the Start Monitor button is greyed
out.
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Basic Settings—Layout
Specifies the layout of monitoring results.
Value Range
1 Group, 4 Groups
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Basic Settings—Select ICD Group
Selects the ICD groups to be managed by the ACD supervisor, from a drop-down list.
8.4.1 Users—ICDG Management—Group Monitor
PC Programming Manual
155
Advertisement
Table of Contents
