Acd Agent Work Schedules - NEC ASPILA EX Feature Manual

Program 41 : ACD Setup

41-05 : ACD Agent Work Schedules

41-05 : ACD Agent Work Schedules
Level:
SA
Description
Input Data
Conditions
Feature Cross Reference
870 Programming
• Available.
Use Program 41-05 : ACD Agent Work Schedules to set up the Work Schedules for ACD
Agents and Groups. For each ACD Work Schedule (1-4), designate the start and stop times for each
of the eight Work Periods. Once you set up the schedules in this program, assign them to days of
the week in Program 41-07. (This is the same program used by the Trunk Work Schedules.)
ACD extensions can log in only during their work period. ACD extensions will receive the follow-
ing types of calls when they are logged in;
ACD Call on a Trunk
l
If the incoming ring group is assigned in the operating time (Program 41-03 and 41-06).
• ACD Pilot Number Call
Any time if ACD extensions are available.
ACD Work Schedule Time Pattern
Work Period Mode
Number
1-8
None
• Automatic Call Distribution (ACD)
Aspila EX
Start Time End Time
0000-2359 0000-2359
1-4
Default
(Start) 0000
(End) 0000
Aspila EX Software Manual