Overview - Nortel Contact Center Multimedia Installation And Maintenance Manual

Installing the Multimedia/Outbound server

Overview

This chapter describes how to install the full version of Contact Center
Multimedia/Outbound software on your server and how to configure the clients.
ATTENTION
Possible alternative installations
The Contact Center Multimedia/Outbound software includes the Contact Center
Agent Desktop application. If you are not licensed for Multimedia or Outbound
contacts, you can install the Contact Center Agent Desktop application on your
Communication Control Toolkit Server. For more information about installing
the Contact Center Agent Desktop application on the Communication Control
Toolkit, or on another server, see
and Maintenance Guide.
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The procedures in this section describe installing the full
version of Contact Center Multimedia/Outbound version 6.0
for the first time. If you are upgrading from an earlier version of
Symposium Web Center Portal, see Chapter 5, "Upgrading
from SWCP Release 4.0." If you are upgrading a license for
Contact Center Multimedia/Outbound, see Chapter 6,
"Upgrading licenses in your current installation." If you are
reinstalling Contact Center Multimedia/Outbound on a new
server, see Chapter 7, "Migrating Contact Center 6.0 to a new
server."
the Communication Control Toolkit Installation
Contact Center Multimedia/Outbound
Standard 7.16