How To Use This Guide - Nortel Contact Center Multimedia Installation And Maintenance Manual

Getting started

How to use this guide

This guide covers the procedures for:
installing components for the Multimedia/Outbound server software
configuring the Outbound call routing
configuring the E-mail Manager and e-mail message routing
upgrading or migrating the server software
backing up, archiving, and restoring data
maintaining the server
This guide includes a detailed table of contents and an index to help you find
specific information or procedures related to server installation, configuration,
and maintenance. The Where to start in this guide section focuses only on the
most common tasks. If the task you want to perform is not listed here, use the
table of contents or index to find the information you need.
Where to start in this guide
The following table provides some pointers on where to start for common
procedures:
If you want to do this
Install the server software for the
Multimedia/Outbound server
Install the server software for the
external Web server
Upgrade your Symposium Web Center
Portal server release 4.0 to Contact
Center Multimedia/Outbound
Upgrade your licenses in Contact
Center Multimedia/Outbound
38
Start here
Chapter 2, "Installing the Multimedia/
Outbound server."
Chapter 3, "Installing and configuring
the external Web server."
Chapter 5, "Upgrading from SWCP
Release 4.0."
Chapter 6, "Upgrading licenses in your
current installation."
Contact Center Multimedia/Outbound
Standard 7.16