Troubleshooting Tips; Rmc Troubleshooting - Compaq AlphaServer ES45 Service Manual

7.8

Troubleshooting Tips

Table 7–3 lists possible causes and suggested solutions for symptoms
you might see.
Table 7–3 RMC Troubleshooting
Symptom
You cannot connect to
the RMC CLI from the
modem.
The terminal cannot
communicate with the
RMC correctly.
RMC will not answer
when the modem is
called.
7-32 ES45 Service Guide
Possible Cause
The RMC may be in
Soft Bypass or Firm
Bypass mode.
System and terminal
baud rates do not
match.
Modem cables may be
incorrectly installed.
RMC remote access is
disabled or the modem
was power cycled since
last being initialized.
The modem is not
configured correctly.
Suggested Solution
Issue the show com1_mode
command from SRM and
change the setting if
necessary. If in Soft Bypass
mode, you can disconnect the
modem session and reconnect
it.
Set the baud rate for the
terminal to be the same as
for the system. For first-time
setup, suspect the console
terminal, since the RMC and
system default baud is 9600.
Check modem phone lines
and connections.
From the local serial
terminal or VGA monitor,
enter the set password and
set init commands, and then
enter the enable remote
command.
Modify the modem
initialization string according
to your modem
documentation.
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