Troubleshooting Tips; Rmc Troubleshooting - Compaq AlphaServer ES40 Service Manual

7.8

Troubleshooting Tips

Table 7–3 lists possible causes and suggested solutions for symptoms
you might see.
Table 7–3 RMC Troubleshooting
Symptom
You cannot connect to
the RMC CLI from the
modem.
The terminal cannot
communicate with the
RMC correctly.
RMC will not answer
when the modem is
called.
7-32 Compaq AlphaServer ES40 Service Guide
Possible Cause
The RMC may be in
Soft Bypass or Firm
Bypass mode.
System and terminal
baud rates do not
match.
Modem cables may be
incorrectly installed.
RMC remote access is
disabled or the modem
was power cycled since
last being initialized.
The modem is not
configured correctly.
Suggested Solution
Issue the show
com1_mode command
from SRM and change the
setting if necessary. If in
Soft Bypass mode, you can
disconnect the modem
session and reconnect it.
Set the baud rate for the
terminal to be the same as
for the system. For first-
time setup, suspect the
console terminal, since the
RMC and system default
baud is 9600.
Check modem phone lines
and connections.
From the local serial
terminal or VGA monitor,
enter the set password
and set init commands,
and then enter the enable
remote command.
Modify the modem
initialization string
according to your modem
documentation.