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Table 7–3 RMC Troubleshooting (Continued)
Symptom
RMC will not answer
when modem is called.
(continued from
previous page)
After the system is
powered up, the COM1
port seems to hang or
you seem to be unable
to execute RMC
commands.
New escape sequence
is forgotten.
During a remote
connection, you see a
"+++" string on the
screen.
The message
"unknown command"
is displayed when you
enter a carriage return
by itself.
Possible Cause
On AC power-up,
RMC defers
initializing the modem
for 30 seconds to allow
the modem to
complete its internal
diagnostics and
initializations.
There is a normal
delay while the RMC
completes the system
power-on sequence.
The modem is
confirming whether
the modem has really
lost carrier. This is
normal behavior.
The terminal or
terminal emulator is
including a line feed
character with the
carriage return.
Using the Remote Management Console
Suggested Solution
Wait 30 seconds after
powering up the system and
RMC before attempting to
dial in.
Wait about 40 seconds.
RMC console must be reset to
factory defaults.
Change the terminal or
terminal emulator setting so
that "new line" is not
selected.
7-33
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Table of Contents
Troubleshooting
