Troubleshooting Tips; Rmc Troubleshooting - Compaq AlphaServer ES45 1B Owner's Manual

6.9

Troubleshooting Tips

Table 6–3 lists possible causes and suggested solutions for symptoms
you might see.
Table 6–3 RMC Troubleshooting
Symptom
You cannot enter the
RMC from the modem.
The terminal cannot
communicate with the
RMC correctly.
RMC will not answer
when the modem is
called.
Possible Cause
The RMC may be in
soft bypass or firm by-
pass mode.
System and terminal
baud rates do not
match.
Modem cables may be
incorrectly installed.
RMC remote access is
disabled or the modem
was power cycled since
last being initialized.
The modem is not con-
figured correctly.
Suggested Solution
Issue the show
com1_mode command
from SRM and change the
setting if necessary. If in
soft bypass mode, you can
disconnect the modem ses-
sion and reconnect it.
Set the baud rate for the
terminal to be the same as
for the system. For first-
time setup, suspect the
console terminal, since the
RMC and system default
baud is 9600.
Check modem phone lines
and connections.
From the local serial ter-
minal or VGA monitor, en-
ter the set password and
set init commands, and
then enter the enable re-
mote command.
Modify the modem initiali-
zation string according to
your modem documenta-
tion.
Remote Management 6-39