Firmware Management; Cloud Helper - ZyXEL Communications ZyWall ATP series User Manual

39.3 Firmware Management

Use the Firmware Management screen to check your current firmware version and upload firmware to
the Zyxel Device. You can upload firmware to be the Running firmware or Standby firmware.
Note: The Web Configurator is the recommended method for uploading firmware. You only
need to use the command line interface if you need to recover the firmware. See the
CLI Reference Guide for how to determine if you need to recover the firmware and
how to recover it.
Find the firmware file in a folder that (usually) uses the system model name with the model code and a
bin extension. For example, a firmware for ZyWALL VPN100 is "430ABFV0b2s1.bin".
The Zyxel Device's firmware package cannot go through the Zyxel Device when you enable the anti-
malware Destroy compressed files that could not be decompressed option. The Zyxel Device classifies
the firmware package as not being able to be decompressed and deletes it. You can upload the
firmware package to the Zyxel Device with the option enabled, so you only need to clear the Destroy
compressed files that could not be decompressed option while you download the firmware package.
See Section 28.2 on page 526
decompressed option.
The firmware update can take up to five minutes. Do not turn off or reset
the Zyxel Device while the firmware update is in progress!
If your Zyxel Device has two firmware images installed, and one fails to boot (kernel crash, kernel panic,
out-of-memory etc.), then the Zyxel Device will automatically use the (good) backup image to boot.

39.3.1 Cloud Helper

Cloud Helper lets you know if there is a later firmware available on the Cloud Helper server and lets you
download it if there is.
Note: Go to myZyxel, create an account and register your Zyxel Device first. Then you will be
able to see links to and get notifications on new firmware available.
At the time of writing, the Firmware Upgrade license providing Cloud Helper new firmware notifications is
free when you register your Zyxel Device. The license does not expire if you have firmware version 4.32
patch 1 and later.
Chapter 39 File Manager
for more on the anti-malware Destroy compressed files that could not be
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