ZyXEL Communications ZyWall ATP series User Manual page 787

Figure 544 Maintenance > Diagnostics > Remote Assistance - Random
Figure 545 Maintenance > Diagnostics > Remote Assistance - Manual
The following table describes the labels in this screen.
Table 351 Maintenance > Diagnostics > Remote Assistance
LABEL
General Setting
Enable Remote
Assistance
Remote Settings
Generate
User Name
Chapter 40 Diagnostics
DESCRIPTION
Select this to enable an external person, such as customer support to access the Zyxel
Device from a network outside the Zyxel Device local network for troubleshooting.
Select Use Random Settings to access the Zyxel Device remotely by using a randomly
generated user name and password pair.
Select Use Manual Settings to access the Zyxel Device remotely by using a previously
configured specific user account.
This button is displayed when you select Use Random Settings in the Remote Settings
field.
Click this button to generate a random user name and password pair.
Select a previously created user/group object that identifies who can have external
access to the Zyxel Device for troubleshooting.
ZyWALL ATP Series User's Guide
787