Recording Errors Manually - Ricoh D124-17 Service Manual

5. System Maintenance Reference
GSP-PM
IMH
MCS
NCS
The machine is now set to record the debugging information automatically on the HDD (the target
selected with SP5857-002) for the events that you selected with SP5858 and the memory modules
selected with SP5859.
Please keep the following important points in mind when you are doing this setting:
• Note that the number entries for Keys 1 to 5 are the same for the Copy, Printer, Scanner, and Web
memory modules.
• The initial settings are all zero.
• These settings remain in effect until you change them. Be sure to check all the settings, especially
the settings for Keys 6 to 10. To switch off a key setting, enter a zero for that key.
• You can select any number of keys from 1 to 10 (or all) by entering the corresponding 4-digit
numbers from the table.
• You cannot mix settings for the groups (COPY, PRINTER, etc.) for 006 to 010. For example, if you
want to create a PRINTER debug log you must select the settings from the 9 available selections for
the "PRINTER" column only.
• One area of the disk is reserved to store the debug log. The size of this area is limited to 4 MB.
Retrieving the Debug Log from the HDD
Retrieve the debug log by copying it from the hard disk to an SD card.
1. Insert the SD card into the service slot of the copier.
2. Enter the SP mode and execute SP5857-009 (Copy HDD to SD Card (Latest 4 MB)) to write the
debugging data to the SD card.
3. After you return to the service center, use a card reader to copy the file and send it for analysis to
Ricoh by email, or just send the SD card by mail.

Recording Errors Manually

Since only SC errors and jams are recorded to the debug log automatically, for any other errors that
occur while the customer engineer is not on site, please instruct customers to perform the following
566
GW Print Service – Print Module
Image Memory Handler
Memory Control Service
Network Control Service
PTS Print Server
SCS System Control Service
System Resource
SRM
Management
Web Document Box
WebDB
(Document Server)